Hilton Coachworks

Hilton Coachworks is the largest manufacturer approved accident repairer in the UK. Remember it is your choice who repairs your vehicle, not your insurers.

Hilton Coachworks is the largest manufacturer approved accident repairer in the UK.

Working in partnership with over 30 different car manufacturers we specialise in prestige vehicles including Mercedes Benz, Jaguar Land Rover, Volkswagen Audi Group, Lotus, Lexus, Toyota and Suzuki to name a few. This relationship ensures that all our repairs meet their exacting technical specifications using original equipment manufacturer approved parts.

The key benefits of using our approved accident repair centre are;

- Vehicle manufacturer approved. Guaranteeing vehicle repairs are carried out by manufacturer trained technicians using manufacturer approved parts and paints, ensuring safety along with the warranty of your vehicle.

For added peace of mind we guarantee our repairs for as long as you own the vehicle.

- Trusted by customers across East Anglia and nationwide, who know that we will always go the extra mile for them ¬to ensure complete satisfaction whilst there car is being repaired by one of the UK's most successful manufacturer approved repair centres.

- You have the comfort and assurance that your vehicle will be returned to you in pre-accident condition.

Crash repairs are performed under strict manufacturer guidelines using their recommend repair methods. This ensures that the performance and structure of your vehicle is not impaired in any way. Your warranty, and more importantly your safety can only be guaranteed with a manufacturer approved repair.

- Our specially trained experienced technicians and estimators can spot crucial damage other bodyshops will miss, ensuring we protect the safety of your vehicle.

All our vehicle technicians have to complete manufacturer approved training programmes to ensure we are up to date with all make, models, parts and processes.

- Our experienced customer service team are helpful and responsive. We work in partnership with carefully selected specialist suppliers to ensure that these high standards are always maintained.

- The relationships that we have with vehicle manufacturers and partners have taken many years and a lot of hard work to build helping to develop a strong reputation for high quality accident repairs, we’re sure you’ll notice the difference.

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Accident Repairs

Remember it is your choice who repairs your vehicle, not your insurers.

Accidents do happen, and when they do, we are here to ensure that your vehicle receive the best possible accident repair as well as the best possible service from our experienced team.

In the event of an accident make Hilton Coachworks your first call on 01279757060.

Our Accident Assistance team will handle your claim from start to finish, removing all the distress and disruption an accident can cause. All we need is your insurance claim number and our experienced staff will deal directly with your insurance company or third party insurer to arrange repairs to your vehicle, it really is as easy as 1, 2, 3. . . . .

Hilton Coachworks is the largest Manufacturer approved Bodyshop in the UK. Manufacturer approval means we are regulated by the manufacturers of your vehicle to ensure all aspects of your repair meet their strict guidelines.

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Safety

Have you ever considered how your vehicle might perform in an accident if it hadn’t been properly repaired after a previous collision?

Manufacturers spend billions of pounds a year ensuring their vehicles keep you safe in an impact as well as determining how best to retain the structural safety of your vehicle after a repair.

For example, some manufacturers specify the use of adhesives for repair rather than welding or riveting to optimise the vehicles crash performance in the event of another collision.

Our factory trained technicians know exactly how to repair your vehicle, whether it be replacing structural elements or correctly fitting and setting up the SRS Supplementary Restraint System (Airbags and seat belt pre-tensioners.

We never compromise on safety nor should you.

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Sport Car / Composite Repairs

Composites such as GRP (Fibre-glass) and Carbon-Fibre are widely used in the construction of high performance sports cars and are being increasingly common in the production of modern vehicles. With a Lotus and TVR dealer within our group, Hilton Coachworks has the extensive experience of repairing composite materials. Our Bodyshop has a dedicated composite and sports car accident repair department with experience working with Lotus, TVR, Aston Martin and Ferrari using specialist equipment combined with knowledge and skills built up over decades. Please get in touch for more information.

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Commercial

As well as passenger cars, Hilton Coachworks specialise in commercial vehicle repair on vans and trucks up to 4m in length, with vast experience in repairing Mercedes-Benz and other commercial vehicles.

We have the facilities and expertise to execute major structural and bodywork repairs to manufacturer specification on your commercial vehicle or van using original equipment parts, ensuring that your valuable working assets look great and are fit to work and keep on working as soon as you get them back. Our workshop includes a commercial size paint booth to ensure a quality unrivaled paint finish.

Especially for commercial and working vehicles we have a fast track repair system to reduce off road time and keep loss of earnings to a minimum.

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Collection and Delivery

To reduce the disruption to our customers we offer a collection and delivery service for your vehicle.

Whether your vehicle is driveable or off the road, with our fleet of two 6 car transporters, two 2 car transporters and a single car transporter, we will ensure your vehicle is collected and delivered back you maintaining the high level of duty and care we are very proud of.

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Courtesy Cars

Hilton Accident Repair currently has over 120 courtesy cars in service, all of which are under 3 years old. This fleet is made up of Mercedes, Audi and similar vehicles, which are available for you to use whilst your vehicle is being repaired.

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Our Commitments

1. Committed to first class service - We take great pride in the quality of our service, from the moment your vehicle arrives, to the moment it leaves our premises. We aim to attain the highest possible standards in all work we undertake and the services we provide.

2. Committed to quality training - Hilton Coachworks technicians are trained to factory standards, by the manufacturers. When your vehicle arrives at Hilton Coachworks, our experienced technicians inspect your car in great detail, reporting all the accident damage including vital information and details that less experienced body shops may miss.

We believe that our staff are only as good as the training they receive. That is why ALL our technicians receive factory training with Mercedes Benz and other approved manufacturers to obtain the highest level of qualification possible for their area of responsibility. We invest in this training as we believe it ensures quality of service throughout all departments and improves the skill base and motivation of our staff to continue pushing our business forward.

3. Committed to ensure the highest 'duty of care' - Duty of care is a phrase that is becoming more and more important within the accident repair industry. It means that we and your insurance company are duty bound to ensure that any repairs undertaken are done to exacting manufacture approved standards. This ensures that a vehicle is returned to its pre-accident condition and, in the event of another accident, will behave under impact as expected. Your insurance company must ensure that your repairs are carried out by technicians with the skill and resources to return your vehicle to such a condition.

4. Committed to using the highest quality materials - Many repairers manage to keep costs low by using inferior quality parts and paints, and un-skilled staff. Here at Hilton Coachworks we only use manufacturer approved parts and paint. Not only does this ensure the highest quality of finish but it also ensures that the vehicle is returned to the exact specification laid out by the manufacturer.

We stand by our commitment, which is why we can confidently guarantee all of our repairs for as long as you own the vehicle.

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Mission Statement

Our mission is simple;

To provide high quality, excellence and bespoke assistance to all of our customers, fulfilling all their automotive needs.

Since the start of The Hilton Group in 1984 the driving force behind our business has been to provide a service that is second to none. We have a shared passion for quality and excellence which has allowed us to grow, to welcome new customers and to welcome back existing customers time after time.