Hilton Coachworks

after our Land Rover was repaired the main dealers spotted that the boot trim strip had been bent by improper tools used to remove. Contacted Hilton numerous times and said they would get the correct tool and book it in, never heard from them again. Emailed them and they now don't reply to my emails. Contacted Land Rover insurance who said not their problem. Go elsewhere.

Have my car service by there sister company

Upon calling in our no fault issue with our car (accident occured 10 July 2017) we were advised that we would need to take the vehicle to Hilton Coachworks in Bishop's Stortford. The car at this point was driveable and so when the vehicle was taken in for its estimating we were originally advised that the repairs would be 7 days. We therefore did not opt for the car hire.

After being given a date for the repair to our car to take place (after the estimating session) we duly delivered the car to Hilton Coachwork on 1st August 2017. After more than a week in the garage (and no follow up calls to track progress) we followed up ourselves to find that there would be a delay in sourcing the parts and that this was standard at the moment - we believe that the risk of this was not explained to us fully at the point of estimating or dropping off the car.

After a raft of issues with sourcing the right spares for the car, the delays meant we would require the replacement hire car after all as we were due to go on a family holiday on 2nd September 2017. At this point we were advised by Hilton that the car may take up to a further 5 weeks to repair. If we had been informed of this when we dropped the car off we would have "suggested" that we hold onto the car and await a time to bring the car in when the parts were at Hilton - instead we were without our family car for over 2 months - our holiday plans were affected by this.

To add insult to injury - we collected the car finally on Friday 29th September 2017 - upon driving the car home we had realised that there was a rattle noise from the boot area and upon closer inspection noticed that part of the interior trim had been broken off (obviously when the new rear screen was either put in or removed). The fact that the mechanic who had damaged our car had conveniently left the piece of interior trim in the boot for us was of no consolation - the quality of the repair was poor and gave the impression of Hilton that they took a "that'll do attitude" to the repair of our new car. We promptly returned the car to Hilton Coachworks on Monday 2nd October 2017 and they replaced the broken plastic trim and refitted the rear boot to solve the rattle problem. The car was picked up by us at last with no known or immediate faults on the evening of Wednesday 4th October 2017.

On reflection, our mistake was to use our insurance company to get our car repaired. We will in future go through Mazda - I called them to discuss the delays and they were quite shocked at our story and thwe amount of time take to complete the repairs.

We like to support local businesses and so this is a shame given that they are a local company with a supposedly strong reputation.

The moral to anyone with a car that is brand new (8 months old) - go through your own manufacturers accident recovery service.

Hi quality bodyshop..BMW Audi Mercedes