Reviews
Rooms are a bit dated and the bathroom is needing replaced but the bed is comfortable, the rooms are big, and the dining and reception area is pretty excellent. Staff also very helpful. The charge for parking is a bit cheeky to be honest however even for residents.
I left my wedding ring on the edge of the bathtub, and when I came back at the end of the day it was gone. I had to ask the hotel staff three times before they actually got around to asking housekeeping what had happened to it, and then they just sent me an email saying that they "have still not found it" (a week after it disappeared). They never offered to reimburse me for the loss.
It wasn't a very expensive or flashy ring; it was a plain black band that my husband had given me. I don't think housekeeping stole it, but I think they may have thrown it out, or somehow accidentally washed it down the drain or something. It would have been nice if the hotel had actually seemed to care, though.
Besides that the hotel was okay. The guests next to me were a bit noisy, but otherwise there was no fault with the accommodations.
Location good for travel, handy for the M1 access. Hotel facilities good - restaurant, bar, gym, etc. Meals nice and restaurant atmosphere relaxed. Breakfast good too. Room I had was rather noisy, windows weren't particularly well insulated from the road noise outside
Nice comfortable room. Have stayed here before for business. The food is mediocre you really expect more. Breakfast has always been good. Easy access from M1. They have started to charge £6 per night for parking which I think is a bit cheeky.
we felt very special staying at the Hilton hotel in Leicester. The service was outstanding and staff could not help enough. Swimming pool was great for all the family and very clean. The room was spacious for a family and very clean and comfortable. The breakfast was incredible and had a very wide choice of food. I can't wait to stop again.
I attended a meeting at the hotel. I ordered a tea for myself and the gentleman I was meeting. The till did not have enough change for the staff to give back. The member of staff promised to bring me my change once he had it. Two and a half hours later after the meeting I had to go and ask for my change. The shift had changed so the girl behind the counter knew nothing about the situation. Fortunately she decided to just give me the change I required. Other than this incident the facilities were fine and the drinks were good.
High standard of service. Excellent room, and very clean hotel. Great services. Swimming pool and gym
Stayed for two nights with the family on the 'Stay, Play and Explore' package. Excellent customer service at reception where the staff kindly transferred us from a family room to two adjoining rooms which delighted the kids. The staff were brilliant with the children and that is priceless in my book. Excellent leisure facilities and a very generous breakfast menu. Location is ideal for exploring wider county with it being just off the motorway. Would highly recommend.
Staying at the Hilton Leicester is a very mixed experience. On one hand, the hotel is tastefully decorated and bright. The staff as friendly and conscientious. The rooms are well furnished and comfortable. The breakfasts are delicious. However, the price of food and drink in the hotel is extortionate. It is honestly unacceptable. £3.55 for a takeaway tea is a disgrace. Alcohol at the bar is also a nightmare. £8 for a cheese and onion sandwich is awful. What is worse if that there is very little else around, so they have a captive audience that they willingly exploit.