Howdens Joinery - Harlesden

Cant really belive one of the reviews on here .ive been dealing with this branch for years and found them to go above and beyond with there service .steve on the front desk knows whats hes talking about and is a fantastic front of house man , mark the manager is also on the ball. i would and always do, recommend clients to howdens and always to this branch great team all round .try it

Have used other branches of Howdens in the past who have been great. Michael from this branch has been nothing short of appalling in terms of time keeping, listening to the customer and having the correct items ordered and delivered!!

I should have known it was going to be an awful experience when he had to re-create my kitchen plan FOUR times.

My kitchen was installed a month ago and we returned a few items as we didn't need as many end panels etc as was ordered.

Over a month has passed and I am STILL waiting for a response from Michael. I called again two weeks agoa nd he told me to email him and he will deal with it. Still no response from him so I ha to call him today.

Michael refused to give me an answer to my questions about my refund and kept saying he will deal with it later so I asked to speak to the Manager - Mark. Having just spoken to Mark, he then tells me that he cannot talk to me about the MY KITCHEN, cannot give me a itemised list of my returns and exchanges on MY ITEMS and he told me he CAN'T discuss directly with me and that I have to speak to my builder as its HIS ACCOUNT, YET they were happy to speak to my directly when I was placing the order!

I asked my builder last month about the refunds and he who told me to speak to Howdens directly as I have been doing for MONTHS since placing my order!!!!! Effectively they only happily speak to you "about the builders account" PAY them money but will not talk to you directly when they owe you a refund.

Howdens are a fantastic company and I will continue to use them but I would NOT recommend the Harlesden branch!!!!