It-Services At The University Of Bristol

We are currently experiencing an issue where returning students are not able to access their email through Gmail. We are working to fix this problem. Further information and updates can be found on the IT status page:

We are aware of the current issue affecting returning students access to gmail and apologise for inconvenience caused…

September 18, 2018 8:38AM BST
Investigating - Some students are currently experiencing problems accessing their Google email. This is being investigated.

September 17, 2018 4:29PM BST
Investigating - 82100 numbers are currently unavailable, including the IT Service Desk. You can continue to contact the IT Service Desk by other means - see https://bristol.ac.uk/it-services/contact s
We are investigating and apologise for the disruption.

We have identified an issue with the account management system, which takes our student account information and provisions access to systems…

We have identified an issue with the account management system, which takes our student account information and provisions access to systems. We are unclear about the cause of the issue but at present, a number of students may be experiencing issues with logging into some services, including online registration.

September 17, 2018 11:18AM BST
Identified - We have identified an issue with our user account management system which controls provision of accounts and services for University staff and students. This is impacting access to a wide range of services for students including online registration.
We are working to restore the accounts in all services. We aim to restore access by lunchtime, but some systems may need additional work.

We have identified an issue with the account management system, which takes our student account information and provisions access to systems.
We are unclear about the cause of the issue but at present, a number of students may be experiencing issues with logging into some services, including online registration.
We are working to restore the accounts in all services. We aim to have things back to normal by early afternoon. But some systems may need additional work.

September 14, 2018 8:34PM BST
Monitoring - As an undergraduate or taught post graduate, all of your "MyFiles/O:" drive documents are now in your OneDrive for Business folder. You can find that on any Windows 10 PC, or get access to your files online. If you need to logon, use your username@bristol.ac.uk not username@my.bristol.ac.uk.
If you have any questions or think there's anything missing from your OneDrive folder compared to your old MyFiles folders, don't panic! Just co...ntact the IT Service Desk and we'll help you out.
If you think some of your documents have not been copied, that may be as you had encrypted the files. We'll help you to copy anything that's missing
We'll retain all the original documents from your drive for at least 3 months.
Your "O:" drive will now appear to be empty - all your documents will go by default into OneDrive. The new O: drive is just there to provide compatibility with any older systems - you don't need to use it. It is there to let you use any older Windows 7 computers whilst we finishing rolling out Windows 10 across the University.
http://www.bristol.ac.uk/…/appl…/file store/OneDriveMigration
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September 14, 2018 5:34PM BST
Investigating - Sits unavailable
September 14, 2018 5:36PM BST
... Resolved - Now resolved
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September 14, 2018 3:56PM BST
Investigating - We are currently experiencing problems with SITS. This is being investigated.

September 14, 2018 2:14PM BST
Investigating - Online Registration, Student Info, my students and evision are currently unavailable. This is being investigated

Over the past week, the University has seen an increase in the number of malicious emails delivered to staff inboxes…

September 12, 2018 12:52PM BST
Investigating - Over the past week the University has seen an increase in the number of malicious emails delivered to staff inboxes. The root cause will be an infection on a computer obtaining a staff member’s contacts, and crafting mails appearing to be from known senders and/or the staff member concerned, a practise known as ‘spoofing’. A message appearing to be from a staff member does not necessarily mean that staff member’s computer is also... infected – their details may simply have been obtained via the original infection.
These messages have also been gaining greater traction via distribution by Sympa list. IT Services are working to close this vulnerability in Sympa’s configuration.
Office 365 has been effective in stripping any malicious attachments from the messages so far delivered to staff mailboxes, and/or delivering the message to a user’s ‘junk’ folder. Advice for any recipient of these messages or ‘spoofed’ sender is to initiate a Malwarebytes scan on any computer they use (be that University or personally owned), to ensure their device is not infected. Instructions on running a Malwarebytes scan on a University computer can be found here; https://www.bris.ac.uk/software/software- list/malwarebytes
More information on email threats can be found on our page here; http://www.bristol.ac.uk/info…/email-th reat/types-of-threat/
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August 15, 2018 10:33AM BST
Scheduled - At risk notification: Between 07:00 and 09:00 on Wednesday 12th September.
We are performing essential network maintenance.
... Please be aware the below services should be considered at risk during this period.
ERP
FSL
KoFax Express
Microsoft Identity Manager
Skype for Business
Jenkins
REFdb
SITS
Scratch Service Reporting
UCard
Opal
EVM
EVM
EVM
Java Portal
MySQL BigProd Cluster
Gull study
MySQL Prod Cluster
Interact
SCCM MP
CareerHub
NDES
We do not anticipate any noticeable interruptions to services due to this work.
September 12, 2018 7:00AM BST
Active - Scheduled maintenance is starting.
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As part of essential server patching the following services will be unavailable between 8.00am and midday on Wednesday 3rd October 2018…

From September 10th the phone number for audio-visual (AV) and IT support in centrally managed teaching spaces will change to (0117) 42 82222…

September 5, 2018 8:59AM BST
Investigating - We Are currently experiencing Issues with Wireless in 31 Great George Street, Cathedral Square and most of Halls of Residence.

September 4, 2018 9:00AM BST
Investigating - This is currently being investigated.