J E James Cycles - Chesterfield

Bad mannered arrogant and very rude staff. Bad experience shopping in here, I will not be going in again.

Bought a bike from the Sheffield branch which was fine. Needed some rattling sorting and rang Chestefield if I could pop it in as my wife was visiting that area. Spoke to guy in the workshop called Paul who was extremely helpful. He diagnosed the problem over the phone and even suggested a way of mending the issue myself. I would definitely recommend JE James cycles to buy your new bike. Thanks again Paul!!

I recently ordered a bike from here. What was to take 5 days to arrive took double that. The bike arrived and I'm over the moon with it, the guy who handed it over to me was really helpful. However, I think all the staff need to take a leaf out of his book.

The staff can be quite sharp in their tone, I've been back since to purchase other stuff and I have to say they've not be very helpful. I saw an item on the website, a clip for a mudguard but when I went in they wouldn't sell me one, I would have had to buy the complete mudguard set which seemed strange as the clip was in stock and sold separately according to their website. I suppose because it was late in the day just before closing time and it was too much of a pain. It was recommended to me that I use a tie wrap instead. Goes without say I just left it.

Another downer for me is the price match they state they do. Don't believe it for a second. I've found a couple of price matches which they failed to match and they were genuine items from genuine shops. One I found they declined because they were different despite the product description, manufacturer and model number were exactly the same. The only difference was the spelling of the word Towball. The competitor spelled it Tow Ball. That was the only difference I could see but it was declined because their listing was different. Their small print does state it's at their discretion so don't expect it if you enquire about a price match.

J E James is an "ok" shop but it's not one I would "highly" recommend to friends and family. Their bikes are good but the service has room for improvement.

EDIT.....: I’m warming to this shop. Since I wrote my review I have been back a couple of times and been treated really well. I think my initial problem with the tone of staff is isolated and probably down to one member of staff. The people I have dealt with since have been really good. I just avoid dealing with one particular person.

I took my bike in for its first safety check yesterday and was treated really well by friendly people who offered some great advice.

I was waiting for a member of staff to serve me, there was only 1 staff member available who was busy advising someone else, fair enough but got fed up after 30 mins and left. Great selection of bikes though, shame there isn't enough staff to actually sell them.

Good place for all bike related stuff.Good idea with the inner tube vending machine outside so you can stock up when the shop is closed. Friendly staff who seem to know what they are talking about.

Staff very friendly and have a great selection of bikes. I've read some of the negative reviews on here and they in no way reflect the great experiences I've had when ever I've visited here. The shop is always busy and you may have to wait a little to be served by a member of staff, however the staff are great and knowledgeable and I wouldn't go anywhere else!

2-3 week waiting list for mechanical work. Staff happy to sell you the wrong parts and won't take them back. Fine for some people but I expect more from a LBS nowadays with the internet at my fingertips.

I'm a bit of a born again cyclist and these folks can't help you enough. Very friendly, knowledgeable and willing to advise newbies like me. Prices are very competitive as an eBay busting bonus.

Went twice Sunday & Monday , and on both occasions I was totally ignored by the shop staff who watched me enter and leave the shop without even a hello. Four staff all stood round the Till having a good laugh while I just hoped someone would come over and serve me. I didn't feel comfortable approaching the four at the till as I didn't know if it was me that was providing the comedy material, and thought it very rude and intimidating. The showroom and selection of bikes is very good, but I found the staff rock bottom. Go and make your own mind up, but it seems there is more than me who's experienced this, if you read the other reviews on the web.

Best cycle shop around, great staff who always give great advice. From my mountain bike to my wife and children's bikes.

Very knowledgable staff and a great range of bikes and parts available. You can wait quite a while to be served though.