Leaders Leatherhead - Letting & Estate Agents

A big thank you to Charlotte Lea for a fantastic service. We no longer need to let a property but Charlotte's helpful manner and kindness was so reassuring and she was on the case when we needed her. Thanks Charlotte!

Staffs of Leaders (Kingston, Surbiton and Leatherhead) branches are very helpful and approachable.
This is the first time I am going through an agency for renting a property and so far I had a very hastle free and good experience. I wish to always go through Leaders for any future property hunts.

Ridiculous customer service, being a tenant for about 5 years now. Lady called Amanda has a appalling attitude over the phone, thinks that it's ok to just hung up on me because she doesn't like the tone of my voice.
Loosing her temper around an issue, that could be easily resolved, telling me one thing, then telling me something opposite 30 seconds later.
Rude and unprofessional
Shouldn't be answering phones at all
Amanda stick to paperwork You certainly can't handle the phone and speak to customers like that
Very poor
No stars

Friendly and approachable staff, I really liked the first come first served attitude of the agency. However the flats are not cleaned before you move in in spite of the fact you have to pay the cleaning cost in advance...

Leaders have provided a reliable and friendly service to us in letting and managing our property. Their advice and timely responses to tenants have been invaluable. We would not hesitate to recommend them.

Very helpful and reliable team. Great communications and very professional.
If you are looking for great letting&estate agents look no more.

My experience of Leaders is that they are very good with the paperwork involved in moving and very courteous whenever I have visited the Leatherhead branch. The only problem I had was when they missed the renewal date one year in my previous property and it was a last minute rush to sort it out.
I hope this is what you wanted; I have not done this before.

Leader provide an excellent service. They are professional and at the same time personable, reliable, efficient and responsive to my needs as a tenant. I would have no hesitation using them should I need to let properties in the future.