M. R. King & Sons Ltd

Very good service

Staff not interested unless you are buying new. Very flippant in their responses.

Great customer service

Friendly, courteous service. Highly recommended...

I bought a second hand Jeep Cherokee from Halesworth MR KING 12th Feb 2015 for £6000.00 and returned it on the 19th Feb 2015, due to a loss of power to vehicle, whilst both towing and independently. After many checks and drives it was eventually sent to Norwich Holdens after a week, to look into on 20th Feb 2015. I have been told they have been waiting for various checks and parts, I was told it was being returned to me on 27th Feb, it was driven back to Halesworth where again it failed and was returned to Norwich.
Car returned to me 11th March with more rattles than it started with, a hideous smell and total lack of confidence from me, for both the car and the company. All along this process I have asked for my money back, I have been given a car to use, however to start with it was a Peugeot 3008 which will not tow, then a Volvo which could not due to height of vehicle and then an older Land Rover, which could tow but had various issues too. I have now been given a refund, after three weeks of requests, and now I have to wait up to another 5 working days for it to clear. I paid instantly to them, I have waited four weeks for the car to be repaired. I bought the car in good faith and believe I have been more than accommodating. I feel I have been treated poorly.
The stress related to this has been unbelievable. To be constantly chasing for updates except from one guy Robert, who has been brilliant, not able to sort the car out but brilliant if he said he was ringing back he did, unlike many others I have dealt with. I have asked for compensation and still not received any.
On returning the loan car, I was treated like I had actually done something wrong myself. This should have been dealt with quicker and in a more professional way. Today I have rung to find out what is going on and yet again been told to ring back. THIS IS NOT CUSTOMER SERVICE.
I paid instantly why do they not refund the same way. It would have given me faith in the company if they did an automatic transfer.