Mappin & Webb

Terrible experience from what we thought was a reputable company. My husband bought an eternity ring from this store and so far 3 diamonds have fallen out of it. It has cost a considerable amount of money to replace them and on the 3rd occasion they tried to charge us an extortionate amount to carry out routine maintenance on the ring to stop it happening again - so much for "eternity".

Excellent customer service, highly recommend.

I had an excellent experience buying a watch at this Mappin and Webb store, the sales executive was friendly and gave very good, specific advice that helped me a lot. I'll definitely be popping in from time to time, and would recommend to others.