Meli Melo

With a golden approach, weтАЩre feeling inspired by the new week ahead тЬиЁЯТЫ

With a golden approach, weтАЩre feeling inspired and excited by the new week ahead ЁЯТЫтЬи

WeтАЩre counting down the days..a journey that you want to be a part of ЁЯТл

Encouraging individuality and elegance тЬи the Nancy Bag falls gracefully with her unique oval shape

Feeling like a golden girl tonight ЁЯТЫ Saturday night styling featuring the new Golden Hour Santina тЬи

Something BIG is coming and we cannot wait to share with you what we have been working on...can you guess? ЁЯФоЁЯдл

ItтАЩs going to be a GOLDEN day ЁЯМЮ Two of our newest sitting side by side on this sunny Saturday ЁЯТЫтЬи

Nancy, your new best friend is now available in the warmest colour of the season: Golden Hour тЬиЁЯМЮ Name a better duo тнРя╕П

Embracing the most beautiful hour of the day, we welcome Golden Hour тЬи A delicate new shade to meli melo ЁЯМЮ

Restore the calm by adding a touch of marble green to your wardrobe тЬи The rich colour adds sophistication and keeps us feeling warm as the days cool down...ЁЯТл

Creative director @melissadelbono making a bold statement at London Fashion Week тЬи The place where dreams are made тЪбя╕П #lfw

A sleek silhouette embellished with romantic pearls gives the Santina a timeless elegance тЬиЁЯТХ

Charmingly intimate, the Linked Thela is an ageless classic. With a statement ring that symbolises eternity, forever an intrinsic part of the meli melo DNAтЬи

We love this chic NYC on the go look by @rutaenroute тЬи owning fashion week with her Hetty Bag

WhatтАЩs your runway style? We take a laid-back and chic approach to the streets with out Santina Bucket bag

Join us as we take a romantic journey to Sicily, where it all began ЁЯТл
https://www.melimelo.com/collections/the- italian-terrazzo

Join us as we take a romantic journey to Sicily to where it all began ЁЯТл

Whatever your dream, itтАЩs real ЁЯТл Our Art Bag is the masterpiece where fashion meets art. A true conversation piece for this years Fashion Week

When youтАЩre on top of the world with @sophiamolen and her Santina Mini Bucket bag in a chic white by her side
тАФ Products shown: Santina Mini | Bucket Bag | White.

^_^

Valor

The new shop on Regent St. is Meli in Wonderland. Meli Melo bags was love at first sight for me. On Monday I get my first. It is an on-line order, Fleming Bandana я┐╜я╕П On-line offer is extensive, you can find exclusives, your favourite Meli Melo shape with a twist (patterns, patches, embellishments). I was so happy to discover bandana print on a tasty honey comb colour. Happy Monday!

My wife loves this company's bags, also great customer service.

Maravilha! Meu sonho de consumo ! Que ter├б que esperar um pouquinho mais.

Love it yesss I bought alot of bags there very much worth it thanku very much

I have 2 Thela's and I always get asked about them or complimented. They are my absolute favorite for any and all occasions. Saving up for a 3rd now!

хдкхЦЬцнбф║ЖуАВхПИхпжчФихДкщЫЕшАРчЬЛцШпцИ СчЫохЙНхМЕхМЕф╕нцЬАцДЫуАВ

Best esteem

Estou maravilhada puro luxo..

The service is just horrible!!! I hope somebody from meli melo who is in charge reads it and can do something about my problem. I ordered a meli melo Thela woven medium bag online on January 5 and was expecting to receive it within 3-5 business days as it states on the website. In 3 business days when the status of my order hasn't changed, I contacted the customer service. It took them another day to find out that actually this item was out of stock (up till this moment the bag showed online as available). They said they would refund the full amount to my bank account. I was ordering from Amsterdam (the Netherlands), and the prices were shown on the website in euros. So I paid with my card in euros 416 euros. But the refund that I got was 402 euros. I understand that this is probably and you change rate between euro and pound, but I'm sorry, but this is not my mistake, that the item was not unavailable and there was a mistake with your internal system. I don't want to loose any money because of somebody's mistake in the system!!!!!!!! Besides that I ordered another bag which is even more expensive the moment when I found out that the other item was put of stock and before I found out about the refund amount, because I really like your product, but the situation with the refund and stealing money from me spoils the whole experience!!!!!!!! I really think this is inappropriate to treat your customers like this!!!! I hope somebody who understand marketing and customer relations would read this and would do something about it.

Linda

I've placed my order almost a month but the status still shows unfulfilled. I contact customer service but there's no reply at all!! This is my most horrible shopping experience i've ever had before!! Could someone tell me what's going on now? = ="

I tried to buy an Ortensia bag on your website and I had the same problem as another customer where the item is out of stock although it still shows in stock after purchase. Being a worldwide customer, I will need to pay the service fee in exchange rate even if you give me a full refund. It is kind of disappointing since I overlooked your negative reviews on Facebook and went ahead to make a purchase.

I had a very bad experience and customer service feedback from my first Meli Melo international online purchase.



The first order that I received, products was defective and product boxes are crushed. But, their returning service was okay at least they responsible for the full freight charges.



Since I love their bags and I was willing to give another chance so I made my second order with my credits in my account. Second order I received, the bag was okay but the card box was totally crushed again!!! So, I send another complaint letter to them because they promised to me that they will take additional care about my package and make sure products and card box will be okay when package get to my hand because of my first experience.



But this is what their customer service came back to me after they received my complaint (Mar 14th, 2016):



Hi Anna:



Thank you very much for letting us know. We can only apologize for what happened and itтАЩs out of our control. We are always pack our items carefully with gift box and patted envelope, you didnтАЩt have this issue in the past right? ItтАЩs just really unfortunate that the parcel might be on the bottom of a very heavy item and has damage it a bit. As long as the bag inside is good. WeтАЩll be more than happy to send you a flat brand new gift box but youтАЩll have to pay ┬г30 shipment fee in order for us to ship out. Please feel free to let me know. Thank you!



Best regards,



Aveta

meli melo



I was very very upset from their feedback so one more time, I wrote another complaint e-mail to them (Apr 12th, 2016)



Dear Customer Service,



I hope this email will not return to Ms. ShakespeareтАЩs hand as I am feeling very upset about the services and answers that I got from her feedback of my complains.



IтАЩve been very busy for the pass month and it has been almost about a month ago for what happened. But, I am still feeling very angry about the kind of service I got from your brand. I try to be patient for what IтАЩve gone through from the very beginning, but when every time I saw my Meli Melo bag, I still cannot accept the answers that Ms. Shakespeare gave me. (Please see below related emails for your reference.)



I understand that she was trying to explained to me that only the card box was damaged but not the product. But, as an international brand like yours, how is that going to be look like if you are purchasing your item from your shop without a nice and fancy card box & carrying bag? If I am making this purchase from your shop but not from your official website, I probably will not let your clerks slide my card if they tell me that the card box for this item is broken. Especially Taiwan is a very humid country and I needed a card box to store my bag when I am not using it.



From my pass experience, if I made purchase from other brands official website, they will pack the items that I purchased with card box & carrying bag with a thick outside carton to avoid damaged during transportation (sometimes they even will wrap the card box with a very nice brand wrapping paper with a ribbon on). To be honest, I never had this kind of issue before, just like Ms. Shakespeare said. It feels like I bought an expensive bag from any of street, and I still couldnтАЩt believed that I made the purchases from тАЬMeli Melo official websiteтАЭ !!



I believed that I should received exact same services as from the shop or department store. Please trust that this is not my first purchase on internet internationally, but surely this is my first poor services ever.



I would hope a manager or someone with a title whom can handle my case properly. Very much appreciated for your attention!





Best Regards,

Anna Chang





So, another customer service wrote back to me said that they have passed my feed back to the relevant departments (Apr 12th 2016). Until today, It has been more than 12 days, I still have not been in contacted by anyone from тАЬthe relevant departmentsтАЭ .



I feel so sorry that I have to made all these complaints, but I believed no matter how good the products are, and I will not make any purchase from this brand again because of their poor after sales service. Once in a life time should be enough! And hopefully, I will received a reasonable answer from them soon!

I bought a Thela Medium-Cactus Calf Leather (W/Pouch) at oringial price online a month ago. Once I had received the bag, I found that the bag was NOT as my execpected and emailed for refund immediately. The customer services dep. replied me I had to log in the Returns Portal first. However, the webpage was very very difficult to use!! I had tried All the numbers stated on the order sheets for my Order ID but still failed! I felt very disappointed! Then I emailed to ask yr customer services dep. I waited for more than 2 weeks but with NO reply. Emailed again and again and without ANY reply!! I lost my patient! Afterthat I phoned to yr cs dep., the voice machine was always present!

Finally, a lady fr sales dep. told me she would pass my refund message to logistics dep.. Also, I was told to wait for around 24 hrs for reply! Up til now I got nothing!! I feel real real angry cze I am being cheated by yr company, I think!! Thousands of disappointment on my mind!!!

Does anybody know how to get in touch with customer service? I tried to call many times, no one is there. I sent couple emails, never receive a reply. I can't track my package or maybe I dunt even know if it shipped. What is going on here?

DISAPPOINTED!!! I ordered a black woven thela medium size bag, crushed box and look like was opened by someone. All metal clips pack with very sticky tapes and black leather looks old. I know I bought a sales item but too disappointed of this BIG brand.

I requested to refund and exchange this order but customer service NO reply. What a customer service!!!

^_^

Valor

The new shop on Regent St. is Meli in Wonderland. Meli Melo bags was love at first sight for me. On Monday I get my first. It is an on-line order, Fleming Bandana я┐╜я╕П On-line offer is extensive, you can find exclusives, your favourite Meli Melo shape with a twist (patterns, patches, embellishments). I was so happy to discover bandana print on a tasty honey comb colour. Happy Monday!

My wife loves this company's bags, also great customer service.

Maravilha! Meu sonho de consumo ! Que ter├б que esperar um pouquinho mais.

Love it yesss I bought alot of bags there very much worth it thanku very much

I have 2 Thela's and I always get asked about them or complimented. They are my absolute favorite for any and all occasions. Saving up for a 3rd now!

хдкхЦЬцнбф║ЖуАВхПИхпжчФихДкщЫЕшАРчЬЛцШпцИ СчЫохЙНхМЕхМЕф╕нцЬАцДЫуАВ

Best esteem

Estou maravilhada puro luxo..

The service is just horrible!!! I hope somebody from meli melo who is in charge reads it and can do something about my problem. I ordered a meli melo Thela woven medium bag online on January 5 and was expecting to receive it within 3-5 business days as it states on the website. In 3 business days when the status of my order hasn't changed, I contacted the customer service. It took them another day to find out that actually this item was out of stock (up till this moment the bag showed online as available). They said they would refund the full amount to my bank account. I was ordering from Amsterdam (the Netherlands), and the prices were shown on the website in euros. So I paid with my card in euros 416 euros. But the refund that I got was 402 euros. I understand that this is probably and you change rate between euro and pound, but I'm sorry, but this is not my mistake, that the item was not unavailable and there was a mistake with your internal system. I don't want to loose any money because of somebody's mistake in the system!!!!!!!! Besides that I ordered another bag which is even more expensive the moment when I found out that the other item was put of stock and before I found out about the refund amount, because I really like your product, but the situation with the refund and stealing money from me spoils the whole experience!!!!!!!! I really think this is inappropriate to treat your customers like this!!!! I hope somebody who understand marketing and customer relations would read this and would do something about it.

Linda

I've placed my order almost a month but the status still shows unfulfilled. I contact customer service but there's no reply at all!! This is my most horrible shopping experience i've ever had before!! Could someone tell me what's going on now? = ="

I tried to buy an Ortensia bag on your website and I had the same problem as another customer where the item is out of stock although it still shows in stock after purchase. Being a worldwide customer, I will need to pay the service fee in exchange rate even if you give me a full refund. It is kind of disappointing since I overlooked your negative reviews on Facebook and went ahead to make a purchase.

I had a very bad experience and customer service feedback from my first Meli Melo international online purchase.



The first order that I received, products was defective and product boxes are crushed. But, their returning service was okay at least they responsible for the full freight charges.



Since I love their bags and I was willing to give another chance so I made my second order with my credits in my account. Second order I received, the bag was okay but the card box was totally crushed again!!! So, I send another complaint letter to them because they promised to me that they will take additional care about my package and make sure products and card box will be okay when package get to my hand because of my first experience.



But this is what their customer service came back to me after they received my complaint (Mar 14th, 2016):



Hi Anna:



Thank you very much for letting us know. We can only apologize for what happened and itтАЩs out of our control. We are always pack our items carefully with gift box and patted envelope, you didnтАЩt have this issue in the past right? ItтАЩs just really unfortunate that the parcel might be on the bottom of a very heavy item and has damage it a bit. As long as the bag inside is good. WeтАЩll be more than happy to send you a flat brand new gift box but youтАЩll have to pay ┬г30 shipment fee in order for us to ship out. Please feel free to let me know. Thank you!



Best regards,



Aveta

meli melo



I was very very upset from their feedback so one more time, I wrote another complaint e-mail to them (Apr 12th, 2016)



Dear Customer Service,



I hope this email will not return to Ms. ShakespeareтАЩs hand as I am feeling very upset about the services and answers that I got from her feedback of my complains.



IтАЩve been very busy for the pass month and it has been almost about a month ago for what happened. But, I am still feeling very angry about the kind of service I got from your brand. I try to be patient for what IтАЩve gone through from the very beginning, but when every time I saw my Meli Melo bag, I still cannot accept the answers that Ms. Shakespeare gave me. (Please see below related emails for your reference.)



I understand that she was trying to explained to me that only the card box was damaged but not the product. But, as an international brand like yours, how is that going to be look like if you are purchasing your item from your shop without a nice and fancy card box & carrying bag? If I am making this purchase from your shop but not from your official website, I probably will not let your clerks slide my card if they tell me that the card box for this item is broken. Especially Taiwan is a very humid country and I needed a card box to store my bag when I am not using it.



From my pass experience, if I made purchase from other brands official website, they will pack the items that I purchased with card box & carrying bag with a thick outside carton to avoid damaged during transportation (sometimes they even will wrap the card box with a very nice brand wrapping paper with a ribbon on). To be honest, I never had this kind of issue before, just like Ms. Shakespeare said. It feels like I bought an expensive bag from any of street, and I still couldnтАЩt believed that I made the purchases from тАЬMeli Melo official websiteтАЭ !!



I believed that I should received exact same services as from the shop or department store. Please trust that this is not my first purchase on internet internationally, but surely this is my first poor services ever.



I would hope a manager or someone with a title whom can handle my case properly. Very much appreciated for your attention!





Best Regards,

Anna Chang





So, another customer service wrote back to me said that they have passed my feed back to the relevant departments (Apr 12th 2016). Until today, It has been more than 12 days, I still have not been in contacted by anyone from тАЬthe relevant departmentsтАЭ .



I feel so sorry that I have to made all these complaints, but I believed no matter how good the products are, and I will not make any purchase from this brand again because of their poor after sales service. Once in a life time should be enough! And hopefully, I will received a reasonable answer from them soon!

I bought a Thela Medium-Cactus Calf Leather (W/Pouch) at oringial price online a month ago. Once I had received the bag, I found that the bag was NOT as my execpected and emailed for refund immediately. The customer services dep. replied me I had to log in the Returns Portal first. However, the webpage was very very difficult to use!! I had tried All the numbers stated on the order sheets for my Order ID but still failed! I felt very disappointed! Then I emailed to ask yr customer services dep. I waited for more than 2 weeks but with NO reply. Emailed again and again and without ANY reply!! I lost my patient! Afterthat I phoned to yr cs dep., the voice machine was always present!

Finally, a lady fr sales dep. told me she would pass my refund message to logistics dep.. Also, I was told to wait for around 24 hrs for reply! Up til now I got nothing!! I feel real real angry cze I am being cheated by yr company, I think!! Thousands of disappointment on my mind!!!

Does anybody know how to get in touch with customer service? I tried to call many times, no one is there. I sent couple emails, never receive a reply. I can't track my package or maybe I dunt even know if it shipped. What is going on here?

DISAPPOINTED!!! I ordered a black woven thela medium size bag, crushed box and look like was opened by someone. All metal clips pack with very sticky tapes and black leather looks old. I know I bought a sales item but too disappointed of this BIG brand.

I requested to refund and exchange this order but customer service NO reply. What a customer service!!!

^_^

Valor

The new shop on Regent St. is Meli in Wonderland. Meli Melo bags was love at first sight for me. On Monday I get my first. It is an on-line order, Fleming Bandana я┐╜я╕П On-line offer is extensive, you can find exclusives, your favourite Meli Melo shape with a twist (patterns, patches, embellishments). I was so happy to discover bandana print on a tasty honey comb colour. Happy Monday!

My wife loves this company's bags, also great customer service.

Maravilha! Meu sonho de consumo ! Que ter├б que esperar um pouquinho mais.

Love it yesss I bought alot of bags there very much worth it thanku very much

I have 2 Thela's and I always get asked about them or complimented. They are my absolute favorite for any and all occasions. Saving up for a 3rd now!

хдкхЦЬцнбф║ЖуАВхПИхпжчФихДкщЫЕшАРчЬЛцШпцИ СчЫохЙНхМЕхМЕф╕нцЬАцДЫуАВ

Best esteem

Estou maravilhada puro luxo..

The service is just horrible!!! I hope somebody from meli melo who is in charge reads it and can do something about my problem. I ordered a meli melo Thela woven medium bag online on January 5 and was expecting to receive it within 3-5 business days as it states on the website. In 3 business days when the status of my order hasn't changed, I contacted the customer service. It took them another day to find out that actually this item was out of stock (up till this moment the bag showed online as available). They said they would refund the full amount to my bank account. I was ordering from Amsterdam (the Netherlands), and the prices were shown on the website in euros. So I paid with my card in euros 416 euros. But the refund that I got was 402 euros. I understand that this is probably and you change rate between euro and pound, but I'm sorry, but this is not my mistake, that the item was not unavailable and there was a mistake with your internal system. I don't want to loose any money because of somebody's mistake in the system!!!!!!!! Besides that I ordered another bag which is even more expensive the moment when I found out that the other item was put of stock and before I found out about the refund amount, because I really like your product, but the situation with the refund and stealing money from me spoils the whole experience!!!!!!!! I really think this is inappropriate to treat your customers like this!!!! I hope somebody who understand marketing and customer relations would read this and would do something about it.

Linda

I've placed my order almost a month but the status still shows unfulfilled. I contact customer service but there's no reply at all!! This is my most horrible shopping experience i've ever had before!! Could someone tell me what's going on now? = ="

I tried to buy an Ortensia bag on your website and I had the same problem as another customer where the item is out of stock although it still shows in stock after purchase. Being a worldwide customer, I will need to pay the service fee in exchange rate even if you give me a full refund. It is kind of disappointing since I overlooked your negative reviews on Facebook and went ahead to make a purchase.

I had a very bad experience and customer service feedback from my first Meli Melo international online purchase.



The first order that I received, products was defective and product boxes are crushed. But, their returning service was okay at least they responsible for the full freight charges.



Since I love their bags and I was willing to give another chance so I made my second order with my credits in my account. Second order I received, the bag was okay but the card box was totally crushed again!!! So, I send another complaint letter to them because they promised to me that they will take additional care about my package and make sure products and card box will be okay when package get to my hand because of my first experience.



But this is what their customer service came back to me after they received my complaint (Mar 14th, 2016):



Hi Anna:



Thank you very much for letting us know. We can only apologize for what happened and itтАЩs out of our control. We are always pack our items carefully with gift box and patted envelope, you didnтАЩt have this issue in the past right? ItтАЩs just really unfortunate that the parcel might be on the bottom of a very heavy item and has damage it a bit. As long as the bag inside is good. WeтАЩll be more than happy to send you a flat brand new gift box but youтАЩll have to pay ┬г30 shipment fee in order for us to ship out. Please feel free to let me know. Thank you!



Best regards,



Aveta

meli melo



I was very very upset from their feedback so one more time, I wrote another complaint e-mail to them (Apr 12th, 2016)



Dear Customer Service,



I hope this email will not return to Ms. ShakespeareтАЩs hand as I am feeling very upset about the services and answers that I got from her feedback of my complains.



IтАЩve been very busy for the pass month and it has been almost about a month ago for what happened. But, I am still feeling very angry about the kind of service I got from your brand. I try to be patient for what IтАЩve gone through from the very beginning, but when every time I saw my Meli Melo bag, I still cannot accept the answers that Ms. Shakespeare gave me. (Please see below related emails for your reference.)



I understand that she was trying to explained to me that only the card box was damaged but not the product. But, as an international brand like yours, how is that going to be look like if you are purchasing your item from your shop without a nice and fancy card box & carrying bag? If I am making this purchase from your shop but not from your official website, I probably will not let your clerks slide my card if they tell me that the card box for this item is broken. Especially Taiwan is a very humid country and I needed a card box to store my bag when I am not using it.



From my pass experience, if I made purchase from other brands official website, they will pack the items that I purchased with card box & carrying bag with a thick outside carton to avoid damaged during transportation (sometimes they even will wrap the card box with a very nice brand wrapping paper with a ribbon on). To be honest, I never had this kind of issue before, just like Ms. Shakespeare said. It feels like I bought an expensive bag from any of street, and I still couldnтАЩt believed that I made the purchases from тАЬMeli Melo official websiteтАЭ !!



I believed that I should received exact same services as from the shop or department store. Please trust that this is not my first purchase on internet internationally, but surely this is my first poor services ever.



I would hope a manager or someone with a title whom can handle my case properly. Very much appreciated for your attention!





Best Regards,

Anna Chang





So, another customer service wrote back to me said that they have passed my feed back to the relevant departments (Apr 12th 2016). Until today, It has been more than 12 days, I still have not been in contacted by anyone from тАЬthe relevant departmentsтАЭ .



I feel so sorry that I have to made all these complaints, but I believed no matter how good the products are, and I will not make any purchase from this brand again because of their poor after sales service. Once in a life time should be enough! And hopefully, I will received a reasonable answer from them soon!

I bought a Thela Medium-Cactus Calf Leather (W/Pouch) at oringial price online a month ago. Once I had received the bag, I found that the bag was NOT as my execpected and emailed for refund immediately. The customer services dep. replied me I had to log in the Returns Portal first. However, the webpage was very very difficult to use!! I had tried All the numbers stated on the order sheets for my Order ID but still failed! I felt very disappointed! Then I emailed to ask yr customer services dep. I waited for more than 2 weeks but with NO reply. Emailed again and again and without ANY reply!! I lost my patient! Afterthat I phoned to yr cs dep., the voice machine was always present!

Finally, a lady fr sales dep. told me she would pass my refund message to logistics dep.. Also, I was told to wait for around 24 hrs for reply! Up til now I got nothing!! I feel real real angry cze I am being cheated by yr company, I think!! Thousands of disappointment on my mind!!!

Does anybody know how to get in touch with customer service? I tried to call many times, no one is there. I sent couple emails, never receive a reply. I can't track my package or maybe I dunt even know if it shipped. What is going on here?

DISAPPOINTED!!! I ordered a black woven thela medium size bag, crushed box and look like was opened by someone. All metal clips pack with very sticky tapes and black leather looks old. I know I bought a sales item but too disappointed of this BIG brand.

I requested to refund and exchange this order but customer service NO reply. What a customer service!!!