M&S Heswall Simply Food

Excellent place to shop up to the usual m&s standards found the staff very helpful

Very happy with the service at Heswall, I only ordered my makeup last night was well impressed it was there today.

found exactly what i wanted. without having to shop around for the items . Didn"t think i would find them all in one store but i did. always have exellent good.

Rude unhelpful staff. If you go early morning staff are busy stacking the shelfs and will not move out your way for you to look at the products. One member of staff huffed at me when I tried to reach for something from the shelf. Very disappointed in the level of customer care. This is my local m&s but I am considering driving further afield to find a store with some friendly staff! I'm not sure this store should even be awarded one star!

An average M&S Food, it is very much hot and miss with your shopping experience here. The staff are usually quite friendly but often lacks the variety that you would expect. There is also a small car park here, it can often be a struggle getting a spec especially at busy times.

Lovely range of products. Friendly staff on the till. Always a nice range of freshly baked products at the bakery. Highly recommend the lemon muffins!!

It's great that you can pick up online clothes orders from one of the food stores! Staff are friendly and helpful

Beware the parking, I use the main road or the shops a little further up and walk back ... Beside this it's good for a stop off for something a bit different to eat. Good bakery too.

I visited this store this morning, collected the few bits and pieces I wanted and went to pay. There was only one checkout open and none of the 'basket only' tills were manned. The customer in front of me had quite a lot of shopping but I had 20 minutes to my next meeting so wasn't too concerned. However the lady had bought several items in the meal deal and the person on the checkout pointed out that the discount had not come off as it should. The customer sorted out the items she had selected from the Meal Deal section to be told that the main course did not qualify. This led to what I can only call a fiasco with a 'supervisor' going off and returning with the items that did form part of the deal. The basket tills had by now opened and people who were way behind me in the queue were being served. After waiting for over 10 minutes I left my shopping and went to my next appointment. It really shouldn't be this hard to buy a bit of shopping. Very disappointed with the level of customer service. Suggest better markings on items in the Meal Deal.