Reviews
Lovely coffee.. breakfast was help yourself.. hash browns were rather over cooked and a bit greasy. Mass cooked items... Not much care gone into the cooking stage.. but it was ok.. nice staff.. the lady was very welcoming and helpful.. and accommodating.. eggs cooked separately and fresh..
Hotel staff were lovely and very welcoming. Even had a surprise in my suite which was a lovely gesture. They were very accommodating with my 10 Bridesmaids and made them all feel welcome though they arrived at different times during the day. We all had a great night and enjoyed using the Spa facilities. Just a shame the Spa facilities closed at 10pm! Though this was probably in our best interest considering we had an early start the next morning. Mel at the Blackfriars Hotel was great with the booking process and made it easy and stress free to secure the all the rooms we needed. The hotel rooms are all very modern and have very good facilities. Loved the Bluetooth speaker in the suite. We had a great night. Thank you Novotel Blackfriars!
Overall, I was pleased with my experience at this hotel. The bed was comfy, the bathroom was clean, and service was friendly. I appreciated the option to leave our luggage with the hotel in our "pre check-in". The hotel had the perfect location being a quick walk to the bus and tube stations that we used the most frequently.
Only knocks against the hotel was that the walls in the room had some serious nicks and scratches, like they had just moved the furniture. The walls are white, so I'm not sure why they would delay touching up the paint.
Also, the bathroom's glass walls lost it's novelty pretty quickly. It has electric glass that can give some privacy, but it doesn't block light at all. This can be annoying at nighttime as turning on the bathroom light illuminates the whole room and can disturb your partner.
We decided as a family to have a night in London - something we had never done before or likely to, living only 20 minutes by train away. Hotel was lovely, staff helpful, happy and attentive. Room was as expected. Little extra of balloons and a free drink for us all as it was our wedding anniversary, was a welcomed special touch which we all enjoyed. Breakfast was amazing, it's a smallish area where the food is, but the choice and quality was really good - I wish I could have eaten more!
My only issues were the hardness of the pillows and a lack of conditioner for my long hair, which was a nightmare to brush after only having shampoo :(
My wife and I stayed at the Novotel, we had a decent size room for two nights. It was clean, comfortable and modern.
Breakfast was good, we never ate in the restaurant.
All the staff were friendly and helpful, it was a relaxed environment and we really enjoyed our stay - super comfortable beds!
I used he pool, which is fairly small but fine if you just want to cool off and the have a sauna to warm up again!
Warm welcome on arrival and plenty of staff ready to deal with check in. Room was clean and tidy however my wife didn't think the bed linen smelt as fresh as previous visits? This is our 3rd or 4th stay at this hotel and find it very convenient for our London trips as it is in walking distance of Waterloo train station and local tube. The area has a number of great bars and restaurants in easy walking distance and recommend Jacks Bar, Laughing Gravy and Marcellaio (fantastic Steak) and many more to try. The hotel is excellently managed and the lady in non uniform at breakfast stood out with excellent customer service - look forward to our next visit!
Room, housekeeping, reception staff all excellent. 10/10 in all cases. Breakfast was a disappointment. The bacon (especially) was poor - more 'steamed' than grilled or fried and the slices glued together. Not appetising... Tea also poor. I stayed in your hotel 3 times before and the breakfast was very good indeed. This time I drank water only at breakfast as the coffee was just about OK (same as before) but tea was worse. Fruit was very good even if choice was limited.
Some decent brown bread would be very welcome. It was stodgy
Very friendly and efficient staff. Excellent breakfast choice. Children made very welcome. Overall excellent stay. Thank you 😊
Clean and well equipped room with comfortable bed. Staff are really friendly and room service was fast and good quality. The draft lager in the bar was quite flat but there is a good atmosphere in there. The pool and sauna facilities are also good with lockers and towels provided.