Pandora

I have used this shop for buying lots of gifts for a long time but will not be using it again.
The Christmas rush is obviously having an effect on the usually nice Customer Service but I was appalled at the way I was treated yesterday when I was trying to exchange a brand new bracelet given to me by my sister as a gift, to put some more money towards a different bracelet. This was all because my sister had bought it on line at Pandora E store and had not been given a gift receipt. I had to go through the embarrassing situation of asking my sister for the full receipt which showed the costs on it. I was made to feel like I was trying to fraudulently return the bracelet.
Today, I took the bracelet back to Preston branch of Pandora who exchanged it straight away without the need to show the receipt from my sister.
My advice, choose wisely as to which branch you spend your money at in future.

Sweet staff Good place of u want to buy a gift

After buying my fourth pandora ring last month, unfortunately one of the stones fell out of my £60 ring.
I returned to Pandora Blackburn to see if they could swap it for me and the girl behind the counter told me they don't have any in stock and she thought it had been discontinued. She offered to swap the ring for me for a different one but I'd have to contribute more money to the more expensive ring. I refused and she told me to check again in two weeks.
Two weeks later I return, still no ring in stock. I asked the girl behind the counter if she could check stock in other stores online or if she could call another store for me, she then said that the stores aren't connected and she couldn't possibly contact one for me and that I should maybe try and go to a Manchester store?!! What? To go all that way, yet another wasted journey to find out my ring isn't in stock? Is that a joke??
I gave up with the Blackburn store and decided to go to Preston, the girls in the Preston store were so so helpful, such amazing service! They had a ring in stock for me and they saved it for me, I'd even forgot my receipt and they were no trouble making a straight swap.
Avoid the Blackburn store they are useless!!!
I'll definitely be driving the few extra miles to Preston for the service!

Very expensive but a good range of jewellery.

Called into the Blackburn Store today due to my Essence bracelet being broke and was told it wasn't mendable ☹️ the member of staff replaced it with a brand new instead 😀 She was absolutely lovely and it was a pleasure being served by her. I didn't take her name but wish I did coz this review is for her. I've got a You were served by exchange (58) if that helps on my receipt, but also she is Pregnant and due soon :-)

Took my pandora bracelet in to get shortened to be told it will take 6 week. On the 4th week of having my bracelet someone rings to confirm the cost and explained that it hadn't been done yet. 5th week now and still waiting for it. Not good!! I made sure i took it in plenty of time before xmas looks like i will not be getting it back now till after xmas.