Park Lodge Medical Centre

Horrible customer service, reception can deal with simple tasks, since I have joined I only had problems with repeat mefications or appointments. Just awful.

Unfortunately this GP surgery is very over stretched. They do not have enough staff to see everyone. As a result you will always be waiting for at least 30 minutes before you are seen even when you arrive early. This is a shame because the staff here are generally quite good they just do not have the resources

Worst run GP practice with the rudest front desk who answer with a robotic voice when you call to schedule an appointment after a loooong hold: "Call us back tomorrow!!!" Shame because they do have a few good GPs there.

Reception have no listening skills. Three of them to deal with one issue. No privacy in the reception area, three floors and no disabled access. The latest thing now is we find out that the practice is shutting through third parties. Dr Kouloumos writes a letter to say non of this is in his control as he passed over the contract to Winchmore Hill practice very this year. I'd like to know when they were planning to write to patients with this news??? Absolute shambles.

Best NHS in Palmersgreen