Practical Car & Van Rental

The most awful minibus ever rented. I booked over the phone and given all my card details then when I went on the day there was no van. The man gave us the dirtiest and uncomfortable minibus I had ever seen. When I returned the minibus on the same day and left the keys through the letterbox, he was still denying that I brought back on the same day and said he only received the day after when he opened the shop again. He was very rude when I talked to him over the phone to return my deposit back.

I have, very sadly, just handed back my Flexi-Lease car yesterday. The service that I received from everyone at Practical has been outstanding and I want to thank Amanda and everyone else there..!!
If you are looking to lease a car then Practical are the company to choose. From enquiry to the day I received my 'brand new' car was under a week and the process is so simple. I had not one day of trouble with the vehicle and the staff were always helpful when I rang up.
Although I have now purchased my own vehicle I will be using Practical again in the very near future for another Flexi-Lease vehicle for my partner.
Thank you so much and I will happily recommend this service to anyone who asks.

Mr David,
we are very sorry to hear that you were unhappy with the service that you received at our Digbeth location and would like to take the opportunity to assure you that your feelings/experience are not indicative of the service we have come to expect from our Digbeth franchisee.
Our franchisee has been trading with us for over 25 years and his record with regards to customer service is outstanding.
I note looking through our records that you have not registered any complaint officially with us at Practical head office. However if you do so we will be happy to look into it for you.
I do hope that you will contact us and perhaps will try our services again in the future and enjoy a better experience.
kind regards
Practical Car & Van Rental Head Office