Practical Car & Van Rental

Good service except for upon return of the minibus we hired. We had got a flat tyre during our trip which we explained. The company had a policy to charge us the full excess there and then which I was assured would be refunded when it was looked at that afternoon. After three days of chasing I found out the repair had been done and money refunded but still no call to me had been made. When i tried to explain how disappointed I was the receptionist hung up on me. I'm not convinced the amount charged for a tyre is fair, but will wait and see what my itemised bill says when it arrives in the post.
Good service before we hired it but really poor customer service since we returned it.

I have been using Westmorland Vehicle Hire for the past 4 years, hiring both cars and vans.
I always find both Bobbi and Richard very helpful.
Also find there pricing is very good, will certainly carry on using Westmorland and would
recommend to all.

I have used Practical once in the past. So i automatically went to them when i wanted a second hire. I arrived in the morning and was not even acknowledged when i said good morning. I asked about the hire and was advised that i had the wrong documents which i have no problem with, my problem was the way in which i was spoken to. The gentleman there was obviously still not recovered from his New Year celebration as he was the proverbial ' Grumpy Bear ' and was not in any mood to be dealing with members of the public. I left initially with the intention of coming back with the correct documents but i decided to change companies and went else where, where i recieved first class treatment and the hire was arranged in 15 mins from arrival to me departing. If you are in a bad mood , don't bring it to work with you is my advise.