Promising Outcomes

Knowing your customers expectations is THE fast track to creating the perfect customer experience

The votes are coming in on which of the following sales challenges is most important to you going forward into 2020:
a) Improving the effectiveness of your sales force/people b) Improving your end-to-end sales/buyer journey c) Both
... Join the conversation - click our anonymous poll below or simply reply with your choice.
#sales #salessuccess #salesstrategy #salesskills
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Back in the hot-seat and ready to go for another year? Customer feedback on your sales effectiveness can show you exactly how & where to change for a fast-path to sales success.
Which of the following insights would be most valuable to YOU and your team?
a. The customers' experience of your sales force/people... b. The customers' overall experience of your end-to-end sales journey c. Both
Vote in our anonymous poll below or simply reply with your choice.
#sales #salessuccess #salesstrategy #salesskills
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HAPPY NEW YEAR!
New year, new decade, new sales target!
Which of the following sales challenges is most important to you going forward into 2020:
... a) Improving the effectiveness of your sales force/people b) Improving your end-to-end sales/buyer journey c) Both
Vote in our anonymous poll below.
#sales #salessuccess #salesstrategy #salesskills
See more

Need a quick distraction from turkey-left-overs and mince pies?
We are holding a quick Xmas-break poll to find out which of the following sales challenges is most important to you going into 2020:
a) Improving the effectiveness of your sales force/people... b) Improving your end-to-end sales/buyer journey c) Both
Vote in our anonymous poll below or simply reply with your choice.
#sales #salessuccess #salesstrategy #salesskills
See more

Looking to grow sales in 2020? We are holding a quick poll to find out which of the following sales challenges is most important to you right now:
a) Improving the effectiveness of your sales force/people b) Improving your end-to-end sales/buyer journey c) Both
... Vote in our anonymous poll below.
#sales #salessuccess #salesstrategy #salesskills
See more

Customer Expectations are the sole driving force behind the Customer Experience. If you don’t know how to accurately define them, you cannot possibly begin to formulate a successful, cohesive CX strategy.

Generic satisfaction surveys aren't telling you much about your company as it exists in its current climate.
Visit our website to find out why.

How you perceive your sales force rarely aligns with what your customers actually think of them.
Learn how we can help you craft a sales experience that never fails to exceed your customers' expectations.

Comparative umbrella surveys are based on “Normative Databases” but provide no clues as to when such data was gathered, nor does setting arbitrary baselines encourage inventive thinking.
An overreliance on such data inevitably leads to businesses simply settling for mediocrity.

At its core, corporate benchmarking has one fatal flaw: the deadly notion of "best practice."
A focus on best practice is inherently restrictive and eliminates competitive advantage. An industry in that condition is ripe for disruption via innovation.

Many customer surveys that come our way invite us to respond to questions that don’t apply to us and therefore seem irrelevant - resulting in bad participant experiences and producing inferior data.
We take a look at how to avoid “Garbage In, Garbage Out” (or GIGO for short) and how to start gathering meaningful customer feedback.

Rarely are customers upfront about their expectations. It's little wonder why companies grapple with contract losses, demotivated staff and alienated customers.
Here's why simply following your competitors' lead ultimately results in mediocrity.

You can only reliably address data which is purposely tracked, but is surveying alone enough to facilitate better Employee Engagement?
Bill Fonvielle explores why employee surveys are failing many organisations: http://bit.ly/31Dj5NJ

Lots of businesses talk about their desire to exceed expectations while lacking a rudimentary understanding of what those expectations actually are.
Learning expectations and measuring performance against them is easier than you think.
Visit our website to find out more.

Find out how we create the ideal profile of success for your industry, diagnose your current performance, and enable change that drastically alters your #CX results for the better.

Employee engagement is a priority of many executives today, and for good reason. Engaged workers can mean 20% difference to a company's bottom line, yet 83% of employees are not engaged in the workplace.
Whose responsibility is the employee experience?

The customer journey is impacted by 'in-the-moment' experiences, but the missing ingredient of most CX efforts is a comprehensive understanding of Customer Expectations.
Guest author Peg Anthony explains the main problem with customer journey mapping.