Robinsons Removals (Oxford)

DO NOT USE FOR HIGH VALUE CONTENTS

The staff at Robinsons Removal Abingdon are friendly and helpful, the warehouse where goods are stored is orderly. Sadly while the face of Robinsons is great the care they take with your contents is dreadful.

I had my contents shipped from NZ. Before the marine insurance expired, the claims officer for the marine insurance visited the Robinsons warehouses with us and unpacked every container and viewed all items to check for damage during transit. All of the items damaged in shipping were repaired. After which my contents cover was in place while the items were at Robinsons, before being moved to my new home.

I had £15,000 or repairs and replacements to my antique furniture caused by heavy items being placed on weak items in the container, and generally items being squeezed into the container and roughly treated. I had one new very large bedroom chest of drawers in the original packaging that was stored separately in the warehouse. Robinsons used this as a workbench and I assume while sawing wood the sawed off the cardboard and the corner of the chest.

The internal Claims department used every argument they could to avoid reimbursing my insurance company and my excess. At one point they offered a derisory £250. I was able to provide my insurer with proof at every step the the Robinsons Claims dept where both lying or simply wrong. In the end my insurer gave up when the Claims department pulled down the shutters and simply ignored all correspondence. As a result, my premium has risen significantly. Thank you Robinsons Removals.

Worst of all is the unethical policy applied within the claims department which operates to shut down all claims of a size which they know the insurers will eventually give up on.

This is obviously a company wide widespread policy at Robinsons because their motor insurance applied the same approach. The very large removal truck also backed into my house and ripped of the guttering. I had neighbours who witnessed the truck, I sent pictures on the day to Robinsons and their motor insurance cover did the exact same thing. They ignored all the facts presented to them and after a point no longer communicated with my insurer.

A message to Robinsons, the amounts may be small in terms of my insurers but they are singnificant to me as an individual. I am appalled at the totally imbedded unethical procedure and policy you apply to client claims. Accidents happen we all accept that, hense insurance cover. You are clearly more interested in your premiums than doing the right thing for clients. I have every email and retained every piece of documentation supporting my claims. If I had the energy I would take this further.

Oxford to Chelmsford, no problem. Great experience from survey to offload with a great team of people making it all stress free.
Thanks guys and highly recommended.

What a wonderful crew, the whole experience was nothing like I was
expecting, it was a breeze. They were helpful, friendly and very
hard working and they didn’t stop, I’m absolutely delighted.

The lads are real nice nothing is a problem

The removal guys this end arrived bang on time and within 30 minutes they had moved the 16 objects into my apartment and unwrapped some specific furniture items for me as requested.

I am very impressed with the efficiency, professionalism (your colleagues in the UK did a great job again in securely packing everything in) and application shown by your teams in the UK and Italy.

I will be happy to recommend your services to my friends and colleagues.

Thank you for everything.

I really cannot emphasis enough just how pleased I was with the whole service from Robinsons. From start to finish, and despite some hairy moments, you were all professional, reassuring and kind. With the turn of events resulting in us exchanging and completing on the same day I valued greatly the calming influence of your removal men and their commitment to getting us moved and within time. In particular, Phil who seemed to be heading things up with us was extremely helpful. He was calm and professional but very kind and reassuring throughout the whole process.

When more hands were needed, they came, when more vehicles were
required, they came and when time was getting tight once again Phil took control of things and it got sorted. His work ethic is a real credit to your company. The whole process from removals point of view was seamless, professional, value for money and most importantly compassionate. My husband and I completely appreciate all your help from the office staff to the men in the vans and wouldn’t hesitate to recommend your services time and time again.

What a great experience! Very pleased with your company.