Shell Manor Way

I was amazed, they sometimes have serviced filling... I've not seen that in the UK since I was a kid.

Big forecourt fast service ..food also sold ..papers sweets and there is somewere to sit and enjoy your food before setting of again ...

I only really use Shell garages for v-power diesel so I visit quite a few and this is a good one, lots of space and it's easy to get the air/wash/pumps/parking which is rare most aren't laid out as well.

All the usual with forecourt staff to fill up, great.

Being a sufferer of rheumatoid arthritis, filling my car with petrol is always a painful experience. However, I was absolutely astounded to be met with such a polite young man on the forecourt who assisted me. A fantastic service by a fantastic lad. I hope he gets the recognition from his manager. This lad needs public acknowledgement and appreciation. Thank you.

It's a normal shell garage, recently renovated and has a seating area for drinking coffee, using the Internet etc. Not a massive choice of food or drink but decent enough.

Usual keen prices

Very conveniently located and polite friendly staff.

Once again have had a terrible experience with one particular member of staff. Whilst most are friendly, this one night worker is appalling. I tried to purchase some tobacco. The first employee, who barely spoke English couldn't understand what I was asking for, so he called the other one over. The second guys face said it all, he just could not be bothered. He immediately claimed they did not do the tobacco I wanted. I told him I had seen it and it was on the third shelf. Very rudely he shouted what do you want? I told him, to which he said we don't sell it. I told him the shelf I had seen it on (100%sure as I bought some 3 days earlier and knew where to look) I saw his eyes fix on the tobacco, instead of admitting it was there he proceeded to pick up 3 different packs and tried to fob me off. I had clearly seen it and could still see it. He remained rude and impolite. As I challenged him about his total lack of manners some distant customer service training kicked in and he started saying thank you. I told him to leave it and would go elsewhere, which he agreed to also.

I went to the shell garage in Hagley. The attendant could not have been more helpful or polite.

I have had previous bad experiences with the attendant from the first place, where he has stood looking at me for 3 minutes refusing to activate the pump (I do not know why, I have a 10 month old car, I do not have a criminal record) I have also tried to buy tobacco before and he has been rude and dismissive on each occasion.

I was not given the managers name in order to make a complaint, hence this review. All I know is the attendant was working at 0020 hours on 21/4/16. I believe his name began with an A. He was the chubbier of the two.

Ultimately appalling service where it is too much trouble to serve customers (mark of a successful business I don't think) The guy needs some serious customer service training, failing that some common courtesy or basic manners would not go amiss