Specialized Concept Store

Excellent customer service. Needed a suspension bolt for my 2004 Epic but the bolt kit is no longer available. Specialized Stafford investigated with Specialized UK and asked me to send in the bolt details, photo etc and they'd see if they could find the individual bolt. In the end a full bolt kit was found and posted out. The Epic will ride again!

My partner and I were cycling from John O'Groats to Lands End. After cycling quite some distance to Stafford, we visited the Specialized store for some technical assistance (somewhat in desperation).

All the guys at the store were friendly, warm and extremely helpful. I was particularly impressed with the speed and high-tech knowledge of the staff: who were not only interested in our journey but keen to help us back on our way.

My partner, friend and myself had some niggling cycling geometrical issues with our bikes (as well as technical failures of our own bikes), and all our issues were addressed which made a significant difference to both our cycling comfort and being able to continue with our journey!

THANK YOU SO SO MUCH!

I spent £2600 on bike with this bunch ............ avoid !!!!!

Just passed by on my cycle tour across the UK to ask for some oil for the chain. The friendly staff helped me out with that and gave me some frame patches for my scratched bicycle too. And finally, as I asked for some straps to fix my bags they just gave me a pair of new straps for free. Thanks a lot for this great service!

This review is based on my experience of a visit to the Stafford branch of Specialized Concept store, it does not include the other branches.

I walked into this store looking to spend around £500/£600 pounds maybe a bit more on a flat bar road bike. Upon being approached by the member of staff there, I enquired into the hybrid flat bar bikes that Specialized supplied. I told him what I was looking for and my budget, and that I had purchased a similarly priced Specialized mountain bike a year earlier (not from them). I can only say that there was an utter lack of enthusiasm or interest in my enquiry, I was shocked at the member of staff's complete indifference to what I was looking for. For a start he seemed pretty humourless, and I suspect was a cycling snob! I think that because I wasn't spending £5000 and only £500, that I was seen as a pleb to be hurriedly brushed aside. He couldn't walk away quick enough and did absolutely nothing to sell the brand or the bike to me. I don't expect someone to completely kiss your butt in this kind if situation, but at least show a modicum of interest, enthusiasm and customer facing skills? Is it just me or does this trait seem to be spreading? Its not just this experience I can draw upon, but a number of customer care issues across a lot of retailers.

Anyway, shame on you SPECIALIZED CONCEPT STORE STAFFORD.. you're sadly lacking in many areas and I would not spend £5 with you let alone £500, definitely never £5000. And I hope the next time the arrogant person I dealt with goes cycling, his saddle falls off and his seat post penetrates his overtightened posterior.. S-NOB!!

Had a sticky bottom bracket on my stumpy, took bike in without appointment and had phone call 3 hours later to say bike ready and parts replaced under warranty. Outstanding customer service .