Specialized Concept Store

I recently purchased a Dolce Elite 2018 48cm from this store. I am a complete beginner when it comes to bikes having only owned a very cheap hybrid before and really didn't like it or cycling! The Specialized Concept Store recommended to me by another Bristol bike shop as they didn't stock what he thought I needed. Despite feeling very intimidated about going to a "proper" bike shop, I went in with my husband and was made to feel immediately welcome and offered assistance pretty much straight away. Elle (I think it was) talked through my cycling experience and my requirements and didn't once make me feel like an idiot for not knowing anything. I wasn't pressured at all to make a decision and left the store after my original visit without a bike to think about my purchase a bit longer. I called the shop during the week to ask a few further questions, all of which were answered quickly and made me feel confident about my purchase. I ordered my bike the following Saturday and it was set up and ready for me to collect on the Sunday (they could have had it ready for me on the Saturday afternoon but I wasn't able to collect it). The gentleman (sorry I can't remember their name) who served me couldn't have been more helpful, from picking out the correct bike lock for to showing me how to apply lubricant to a chain. I have been out on my bike most weekends since owning it and from enduring cycle rides on my old bike I really enjoy and look forward to them with my new Specalized one. I had a fantastic experience and would recommend anyone to go there regardless of experience. I am looking forward to my bike fit session later this month :)

I had used this shop to buy tyres , helmets and get my bike serviced. The staff were friendly and tailored their advice to my level of knowledge ( which is occasionally quite limited!). The one time I had a problem with some of the work they had done on the bike and they couldn't have been more helpful, they accepted my view, rectified the issue and were incredibly professional which lets face it is what you want. I will go back again in confidence.

So impressed with this store. I don't often write reviews but felt compelled to as the service I received today was more than excellent. Went in to check a headset bearing I had fitted as wasn't sure if I had done it right. Not only did they help me with the correction of the headset and top tube, but they also noticed my front tyre was bulging and about to go bang so replaced the tyre also. Really impressed with the professionalism, service and skill of the staff in this store. They have potentially saved me from a nasty injury by recognising the tyre problem. I highly recommend them and would give them more than 5 stars if I could. :)

Purchased a Roubaix Comp from the store. Ryan who sorted the purchase out was superb from start to finish. I left it late in the season to buy the bike and it was selling fast across the country and stock was low. I needed a 56cm and there wasn't one it stock - Ryan swapped a 58cm that the shop had in stock with another dealer in Wales who had a 56cm and I bought the bike here in Bristol - great customer experience - I also received some excellent advice on lights too. I won't be shopping anywhere else in future - highly recommend this store to anyone, novice or experienced cyclists alike.

Great staff. I bought new shoes in this shop. The guy was very patient and helpful to me. I also bought new insoles but they did not fit me well so they exchanged them for right ones with no extra charge. I definitely gonna come back.

See the chap that looks a bit like Chris Froome for road bikes. He knows his stuff.

Good shop in general, but when I went in with my male friend I felt like I was entirely ignored by staff who approached only him, spoke only to him and asked what he was interested in buying, despite me standing there right next to him. I was planning on buying some bike parts too but didn't feel that I wanted to after this strange experience. It was rather like going back in time. Male friend also reported finding it a bit unsettling. I'd be willing to go back there again though, as maybe it wouldn't happen again..

I have now visited the store twice, once to buy a bike and yesterday to have the front forks tweaked after riding over a pot hole. On both occasions the staff have been fantastic and very helpful. The gentleman who repaired the bike (FOC) was superb at both diagnosing the issue and explaining it to me in detail. Sales staff (male and female) are knowledgable and very friendly. The bike kit is expensive but it is top end and I found them very happy to negotiate a market fair price.