Strada Cycles

I booked a service with Strada cycles as my local bike shop, the overall service was pretty poor as well as the customer service. It definitely felt like it was a local bike who only want customers with top end bikes, which is real a shame. There are similar reviews are customer service so unfortunately it seems I'm not the only one who thought this.
I dropped my bike in on a Thursday morning and told it would be about £50 for service (about an hours worth of time), yep fine. I got a phone call in the afternoon to say the service was done and needs a new headset, this was as expected so confirmed to fit it, I was told it wasn't in stock so would order for the next day, it was also mentioned it may be an additional £10 to fit above the service cost, ok no worries. I asked if that was everything with the bike and was told yes. Great!
On the Friday I get a text at around 11am saying headset was in but no further updates. I hear nothing else that day, strange.
So I phoned early on the Saturday morning to to be told headset didn't come in until late so it couldn't be fitted yet (i know that is a lie as they text me in the morning of day before to say it was there). It was then said they were going to call to let me know the chain is worn and needs replacing, umm what, but they weren't sure if they have one in stock so may need to order and will let me know. No idea why did they say it as all fine except headset then, and also if chain needed to be ordered why not at the same time as headset?
After not hearing back all morning, I phoned early afternoon to be told just finishing and could collect shortly. Definitely got the impression that I was just a fill job around other jobs.
So the work was all done but then told the price, as already quite annoyed by service the price didn't help, £20 labour for headset, also a new cassette put on too (they say I was told this on phone but if they did it wasn't clear), so price is well over what is thought, and to be fair they did sort the price out which was good of them.
All would of good a better got a better review except as walking out I said thanks for sorting bike, apologies it didn't seem as grateful but bit shocked by price and the guy said don't worry we all have teenagers at home so used to complaining, fair play nice dig but if wasn't for your rubbish customer service I would of been happy to pay. Anyway least got money off.
After leaving shop, brakes were still rubbish (I don't think had been touched) and gears needed to be tweaked which I think is pretty poor for any service. For my next service I will go to Mud Dock where the staff are a lot more helpful, I recommend you go to Mud Dock or if not just somewhere else than Strada!

Seriously unfriendly and unhelpful staff. Maybe just for serious cyclists

Best local bike shop in Bristol, bar none.

Olly the Strada mechanic is expert and painstaking. I've got two rather unusual and high spec bicycles. There's nobody I'd rather trust with my bikes. Strada is an up to date bike shop with the best of old fashioned values.

Just picked up my bike after asking Strada to replace the bottom bracket. Excellent service, great quality work and an extremely professional, knowledgeable and friendly team. Highly recommended!

Great service and will be returning for all my bike needs in the future. Dropped my bike off on the Friday for a long overdue service and received a text the next day saying my bike was ready. Great. On picking it up I was told a detailed overview of the work that had been carried out on my bike and all the things that I should keep an eye on as they may need replacing in the future. All in all, the perfect service and done with a friendly smile. Will be recommending to all my bike-owning friends.