Telecoms Training

A leading telephone system training consultancy and support services provider. www. telecomstraining. co. uk

WHAT WE DO

At TelecomsTraining, passion for our customers is truly at the heart of what we do. We believe it's not simply enough to satisfy our customers, we want to give them a fantastic experience, whenever they engage with us. From inspiring end users with our training sessions and going the extra mile to deliver exceptional services. We don't just talk the talk we make it happen.

We specialise in Mitel, MS Lync, Samsung, Unify, Aastra, Callview, Akixi, Gamma Horizon, NEC, LG, iPhone, Nokia and RIM. We provide new and ongoing telephone system /technical /sales training & development to end users, engineers and network B2B contact centre staff. Our training sessions educate businesses on the telephone equipment and associated products supplied by the telecoms provider and manufactures.

The aim is to get every employee to use their new telephone system effectively. We supply planned training sessions, to incorporate new skills producing training needs analysis, creating user guides, leave behinds, training presentations and quick guides. The session types range from 1to1, small groups, classroom style, stage sets, roadshows, conferences and training videos.

WHAT WE OFFER

Device training
Apps and CTI training
Courses for administrators
Contact centre agents training
Operator consoles training
Virtual training sessions
Technical support