Reviews
On arrival there was a lovely woman called Helen. After that it was horrible the rooms are small damp and very dated. The rest of the staff were awful I had a twin room and I wasn't allowed a guest into my room, it was so embarrassing they actually shouted us. They said it was because they had a theft previously. Wish I stayed at the quartz my friend stayed there and it was modern and cheaper and the staff were friendly. I would never stay there again they had a single workman there touching up paint so the place stunk of paint. They need a whole refurbishment and not paint over the mold.
What a fantastic little place proper tacky and full of character..me and my man stayed here last night we loved it..friendly staff ..think we staggered back after a night on the town about 1 am..had a fantastic sleep .Shame we missed brrakfast...kitchen looked spottless...defo be staying again..
Myself and my partner was staying there thru the council sadly my partner passed away the staff were so kind helpful to us very clean hotel
Central location with a reasonable room. Great for one night but you wouldn't want to stay there much longer!
If Basil Fawlty had a hotel in Chester this would be it, minus the humour obviously.... Terribly dated, showers and toilet seats broken, staff who are unhelpful and inept, avoid at all costs, staying under a motorway bridge would be more cosy
A modest hotel, quite an old building with some quirks but friendly staff and room had everything required for a short stay in the city.
Truely puts Faulty Towers in the shade!
In urgent need of full overhaul by a keen eyed developer due to location.
Feet stick to worn an outdated carpet, bar restaurant and loos outdated and basic. staff Inc manager unhelpful v.rude the point of being aggressive and obnoxious. Given the variety of Close by accommodation options this outdated hotel offers little comfort and certainly little competition to existing nearby hotels.
note: No disabled access, understanding nor empathy re disability.
Good value for money. Great location.
Definitely needs some care and attention, but if you're looking for a bed for the night it does the job