Reviews
This place used to be good and the service impeccable. It was welcoming and pleasant. You could walk in and have a cup of tea in the lounge. Nowadays it’s not only dated but the service is impersonal and you can’t have your tea in the lounge anymore, you have to make a reservation for an afternoon tea. Go to any other decent hotel in london and you’ll have your tea without having to book the damn tea. Go to the Baglioni Or Browns where you will be welcomed with open arms. In short. Rubbish and only for harrods tourists
Had afternoon tea. The selection of sandwiches and pastries is excellent. The location isn't as "grand" as some other hotels, as the area you have the tea is small. Very tasty food and good service
The Capital hotel was a small and quaint hotel. The staff were very helpful and accommodating. The first room we were given was extremely small and when we complained, we were moved to a larger, more comfortable, room the next day.
The downsides of this hotel were that the room seemed to always be hot and the very noisy air conditioning needed to be on almost constantly. The bathroom has a heated towel rack that is always on. This makes the tiny bathroom feel like a sauna. When one sits on the toilet, you have to be careful to not touch the towel bar with your leg as it is hot. We asked the hotel staff to please turn the towel bar off and we were informed that it could not be turned off.
I am a senior person who is in very good physical condition. Even so, getting in and out of the very high tub was difficult and dangerous. A person has to hold on to the safety bar in the tub as well as the bathroom door just to step out of the tub. This and the constantly hot towel bars are very bad designs. Lastly, when one steps out into the hall, the temperature in the hall is also constantly hot.
I would not stay in this hotel again.
We went to the bar for a whiskey tasting. I'm usually very casual, and would never drink at such a bar. It was a very informative and enjoyable event. The bartender was very knowledgeable about whiskeys and we got the whole story about how they're made.
Our favourite hotel in the world! Beautiful rooms, tastefully decorated with great bathrooms often 2 in a suite. The best beds and pillows you could wish for, close to Harrods and other shopping opportunities, a nice walk to Hyde Park and a myriad of very good restaurants. The bar at the Capital is very good too. The staff here are more like a family who go that extra mile to ensure that your stay is perfect. Can't recommend it enough.
Very helpful staff, including checking what our plans were for the day after the latest terrorist attack in London and offering to help if our plans were affected. Very pleasant meal in the restaurant and overall a good visit
Very well located just a few yards from Harrods. This is an excellent hotel with friendly personal service. Nice room though the air conditioning was a little noisy overnight. Excellent restaurant with delicious fish tasting menu.
Located near Harrods this welcoming hotel continues its long tradition of warm efficient service to guests in its well appointed rooms. The bar is a particular favourite of guests ans local alike
Excellent service, wonderful and friendly staff. Attended a whiskey and cheese tasting experience bought as a birthday present. Bar feels cosy and has a warm atmosphere. Highly recommended.