The Cumberland Hotel

Exterior does not look good and the interior is dated and in need of an update.
Food and service were good and helped make the hotel acceptable

this hotel is in need a bit of TCL but it is a great hotel for food and comfort it has very comfortable beds and the shower is great.

Food good. Reception, dining room, and lounges good. Bedroom and bathroom very moderate, no handrail on the bath and no grab rails to get out of the bath and shower. Cleaning only moderate.on arrival we were told the lift was out of order. The management opened a door for us to go up the shortest staircase which we managed with difficulty. The next day the door was locked, we went to the reception and asked if it could be unlocked, the man on the reception very rudely said it could not be unlocked as there was no one on the premises who knew the combination and he then went away. By this time another member of staff came, asked what the problem was and went and fetched the owner who came and apologised and unlocked it

Excellent food! Lovely, helpful and friendly staff but, not enough of them. Rooms are everything you need and expect from a 3 star rated hotel. It's in a great location for anyone wanting to explore the Cumbrian area. All-in-all we had a very pleasant stay and, if ever we wanted to visit the area again, we would definitely consider using the Cumberland.

Exelent hotel good service food good and well served staff polite and Curtis

Car park just before junction so easily missed and you have to go around a one way system again. Hotel clean and tidy but a little dated.

Great hotel

Crockery and cutlery dirty on more than one occasion, food thrown at you rather than served,broken tiles in bathroom, sent to bed at 11pm when bar closed, bin in bathroom only emptied once in the week,bar ran out out of most drinks by day 2, no soap in the ladies toilet for the whole week and watching kitchen staff using that toilet during meal times didn't fill me with confidence about kitchen cleanliness all in all worst hotel I have ever stayed in!

Very bad customer service I will not stay again