The Retreat

Avoid at all costs.
Google won't let me upload the pictures of the acrylic nails that I was left with.
After having perfect acrylic nails done at another salon, I came here to have them infilled where the nail technician proceeded to ruin them.
Each nail is wonky, and each nail on the right hand is a completely different shape to the corresponding nail on the left hand.
The nails are bumpy and thick and I cannot wait to have them removed.
I politely paid so as not to upset the therapist or cause a drama, but immediately called the retreat once I'd left.
I was refused a refund and told that I could go back and they would fix them. Unfortunately they did not have any appointments with a different technician for me to have them re-done before the weekend.
It is important to me that I am comfortable this weekend as I am attending an event. I am embarrassed to have these nails on, it looks like a four year old has done them.
I am now having to pay £40 to have them soaked off and completely re-applied this evening at a different salon.
After emailing the retreat with pictures of their terrible workmanship and politely asking them for a refund before posting any reviews, they still refused to refund me £20.
Their business must really be struggling.
Steer clear of having your nails done here.

Highly recommended salon and spa

I only use the hairdressers within the retreat but the staff are very friendly & it's very clean

I can highly recommend The Retreat. I took up the special offer and had a back massage and taster facial. It was amazing and they use Pervonia products which is what I was looking for. I've also tried their special offers on spa day and you get to use the Jacuzzi and Sauna and a glass of bubbly.

Booked the offer for next week too !

So that's where you went that day dot the day after you came mine and sent me that picture. Always wondered where you're man sent you that day? I love you xxxxxxx