Thomas Harvey Estate Agents & Valuers

Cannot fault the service that I received with regard to renting out my property, providng a professional and friendly service throughout (this was during lockdown too!) The staff were alway welcoming, friendly and on hand to answer any questions that I had. Would highly recommend thier team to anyone looking to rent or sell. A happy landlord!

I tend to enquire properties with Thomas Harvey,
It's an average service I receive most times. On some occasions I find that this one particular lady who answers the phone at Wolverhampton branch, tends to become easily irritable, speaks over and is in rush to end the call rather than help potential customers. It's like if I want to ask more questions she hesitantly and reluctantly answers and is dying to put the phone down. The customer service could improve, other wise the estate agent is not so bad.

Viewed a property and the agent could not answer a single question. Everything i asked i was told i need to call the office and ask, she was there just as a puppet. She don't know if it was a non-standard construction, no idea of rental in that area, don't know how old the property is, cannot tell me the Done Up value, think she never heard that term before as I had to explain what DUV means.
Submitted an offer the next day and I got no reply. Emailed back 2 days later as a follow up and i told they do not take offers via email, so i have to call the office! I called the office and while asking why they do not accept offers via email, a guy jumped on the call and started blabbering, without even being told someone else is going to take over the call. I was now told the property was a non-standard construction. I explained this was not told ... and I was cut short by the guy who said 'so I am telling you that NOW! Do you still want to go ahead or not?!' I said yes just send my offer to the seller, to which he then said 'we got higher offers on the table what do you want to do?' I said this is what my offer is. He then asked if i need a mortgage, i said no got all my things sorted. He said so 'if you will pay cash you need to show me the proof first!'
If you got a property to sell there are more friendly and customer focussed agents in Dudley. I am a property investor and met a lot of agents but this one is a pure gimmick, unprofessional, rude and got no knowledge of property. They are basically a middleman hoping to make easy money. A good estate agent will have all information of the property at the time of the viewing. Advertise with these muppets and have your property hanging on the market!

Emailed and called agent's twice to arrange a viewing of a property. First call the young girl re took my details, second call I have been fobbed off saying the house needed a deep clean before viewing. My partner has called today 29/05/2020 to be told that the property sold a couple of days ago... we have not even been contacted by them. We were really interested in this property and feel let down by poor customer service.