Variety Silk House

Wonderful range of saris with excellent service

Friendly staff always there to help

I collected my lengha outfit yesterday (Saturday 10th October 2020), after choosing this in March, before the lockdown. I have to say that when I visited in March the service was excellent and when returning to collect the altered lengha, again the service was excellent. I have to say I received points from the two lengha's I purchased in March. This time I bought bangles worth £90, but with the points I only paid £15.00

Thank you Variety Silk House for a great service from your staff, although I'm not purchasing at the moment due to weddings being cancelled, should I need anything in the future, I will be returning as VSH has excellent and the latest designs which are amazing.

Well done to all the staff, for being helpful, polite and also respected customers space due to Covid.

Absolutely terrible service a bunch of clueless non helping staff. I went to the Ealing road branch last week with a style in mind. I went into the store and there was at least 15 members of staff all just staring blank faced at me. I had to approach one of these women who were staring not asking if they could be of any assistance and ask for help. I asked for a indo western style suit to which the women laughed she then pointed at a rack in the shelf and said this is all we have in your size. She did not even show the items just simply pointed and casually walked away. Terrible people skills and at the price of the outfits one would be more inclined to pay that premium price if the customer service was right but you guys failed missrebably here. Think your staff need to go through some training and understand what real customer service should be.

Long story short I went to another store opposite they took out various different styles and showed options when I mentioned the size they said the right thing any size can be sourced. Based on the vast difference in customer service I purchased my suits from there so would avoid this place at all costs there cheaper places right opposite who will be much willing to help you and not just stare.