Woollett Home Electrical

So very helpful not only with sales but with backup support.

Trawling through the internet one quiet evening I came across this negative review and feel I must respond.
It is a well known fact that an aggrieved customer will always respond with a comment whereas a satisfied customer generally won’t bother. I have been in this trade all my life and was previously a Director of another well known electrical retailer. I have known Woolletts all my life (I’m in my 50’s) and have always held them in high regard as a professional retailer. I joined this company nearly three years ago and have Managed the sales side of the business since then. I genuinely can only think of 3 complaints within the whole of this time. I do not know the specific claim of the complainant but I can confidently state that this company has been trading successfully since 1947 - you don’t stay in business for that length of time if you are the kind of people that the complainant states. Most of our business is repeat business or recommendation. If the complainant wishes to contact me at the shop, then I would be happy to discuss his complaint. Whenever we carry out work or supply goods to a customer they are asked to sign a completion slip on the work card and there is a section where they can add any comments. I have not had one complaint. I have added just a fraction of the positive comments on our website and shall continue to do so for anyones perusal.