Your Move Plymouth

A fantastic service from your move, Gina Toms assisted in every step of the way, I would highly recommend Gina and the team when you sell your property

Re. sales... really good service at the Plymouth branch, particulalry Gina Toms. Gina, or one of the team, often Karl, the Mnager, was always willing to take a call and answer any queries and push the sale of my property through. I would definetly recommend selling a property through them!

If renting - STAY AWAY!! I wish I could give them ZERO stars. They have repeatedly misinformed us about the cleanliness of the property we moved to, they lied about giving us a long term tenancy (6 months instead of at least 12), They told me that they had given me the tenancy contract when they hadn't even issued me a copy. They refused to fix an ancient broken rear door, they refused to arrange for cleaning the carpets after our shower was left in a dangerous state. Do yourself a favour, pick ANY other estate agent.

It had to be the longest 'straight forward' house move in history over 32 weeks. We really thought we were going to lose our minds but Gina Toms from Mutley Plain branch was exceptional. She worked very hard to get the sale completed and not for us to lose it. She was patient and very pro-active in moving the sale forward, on both sides (purchase and sale) I would most definitely recommend Gina as a contact at this branch. Thank you so much.

This is the first time we have asked a estate agent to take over the running of our rented flat. Dan was very professional and kept us up to date with everything which was going on as this was all new to us. With Dan doing the hard work this allowed us to get on with our day to day lives knowing that someone else was doing the hard work for us. We would definitely recommend them. Thank you Dan

Your Move were absolutely superb throughout my recent sale. I had a fairly tricky property to sell, but they not only kept the viewers coming through the door when other agents couldn't, but they demonstrated a professionalism and knowledgeable approach that simply wasn't matched throughout the various attempts by other agents. I wish I had instructed them sooner! Thanks to all the team in particular Kelly who was a super star throughout. Would love to deal again. Thanks.

The professionalism Your Move portrayed helped my husband and I to cope through this challenging time when it came to us moving house.
We couldn't foresee ourselves ending up as landlords, but they gave us sound advice and a calming influence over the situation when we needed it, we couldn't be more thankful for your help.
We feel 100% confident that our property is in the best and right hands to manage and oversee the rental whilst we just see the monthly income. This is a great team and we would highly recommend them.

great staff, ask for Emily or Nelly.....not cheap but very efficient found us our dream home in 3 days!!!!

I just wanted to see 1 flat, called them for info, was told the flat couldn't be seen as currently rented... then I received plenty of emails with useless adds for houses that don't match my requirements and they keep calling me and leaving rather annoying voice messages. spam spam spam.

Disrespectful and undertrained agents. Trespassed twice in my home! No notification or even a knock. Just barged in. Their response: "We can do as we please as we have the landlord's permission". You'd think they'd be aware of UK law regarding inspections and viewings but obviously this place is run by undertrained staff. If this happens again I will be calling the police.

Can you rate below 1 star?..

Beware: Your Move are trading as Home and Student Link.

My partner had this agency for 1 year as a student in Plymouth. Throughout the year many issues with the house occurred, which were often ignored or responded to months later. These included serious issues such a leaking ceiling (which eventually fell through) and faulty kitchen appliances which safety checks were out of date.

Moreover, in the days before she left, their personal contractor visited without 24 hours notice. This not being a particular issue to a group of students, HOWEVER, he did take the hoover in the house??? Why you ask? It can only be assumed to be an elaborate plot to hinder the cleaning efforts of the group, to force charges from the students deposits. Bit sly that.

The company then proceeded to charge £180 of £250 deposit. They even charged for items that were never on the original inventory list. Also charging for stains which were on the inventory upon arrival. This company has without doubt lied and tried to take money whenever they could.

Utter incompetence. Your Move: the lack of effort and care of the office staff and the contractors.

BEWARE, BEWARE, BEWARE