Europcar Guernsey Airport

As usual quick airport desk service and lovely clean Vauxhall Corsa which I really enjoyed driving. Staff always friendly and attentive as well so I will continue to use Europcar Guernsey. I like not having to fuss around re-fuelling at the end of the hire and think the pre-paid petrol charges are very fair!

Extended check-in due system outage and mandatory non refundable £16 fuel charge applied for a 36h hire period. Impossible to consume that fuel amount given the island size and speed limits indeed our vehicle was returned with the fuel gauge unchanged. Petrol station is located less than 3 minutes drive from airport to apply a traditional full to full policy or consumer pays for actual usage on return. Value/Avis have a desk right next to Europcar. 3 days later still waiting for an acknowledgement to my email and receipt request the latter not possible to produce when I returned the vehicle. Sadly the hire car customer experience was the lowest point of what was otherwise a wonderful business trip to this beautiful island. With regret I would strongly recommend you look elsewhere for a hire car.

Mooi eiland. Prachtige ruige kusten. Vriendelijke mensen.