Crowne Plaza London - Ealing

The upcoming #boxing at Wembley is the perfect opportunity to use your IHG Rewards Club points! 🥊 If you're into boxing and an IHG Rewards Club member it's a no-brainer!
Book here 👉 http://bit.ly/2vMuQmt

Going to see #Joshua v Povetkin? 🥊
🏟 We're only 15 minutes from #WembleyStadium! ⭐️ Perfect for IHG Rewards Club members
... 📲 Book here ↪ http://bit.ly/2MVrHL5
#LetsGetReadyToRumble
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Excited about this fight? 🥊 If you're coming to London for the #boxing, we are perfectly located, just a 15-minute drive from #WembleyStadium, making us the best choice for your stay!
Book your stay here ↪️ http://bit.ly/2vMuQmt

What a fab way to Team Build with the Management Team , spent a lovely afternoon running a 5K inflatable fun day at Lingfield Park Race Course

Celebrating Service Week appreciating the Team for their great service to the guest what better way to celebrate the week

Keep the energy levels up! Your favourite day has just arrived! #Friday

Are you ready for tomorrow's #EarthHour?

"Sleep is the best meditation" - Dalai Lama #SleepAdvantage #success #moderntravellers #Thursday

Okay #Monday - let's do this!! #coffeeneeded #Starbucks #coffee

Work. Connect. Succeed. All from the comforts of - anywhere! Anywhere WiFi keeps you working, even if it doesn't feel like work.

In case you run out of ideas of how to spend #March in #London :)

Weekend's coming! The floor is yours! :)

Everyone's up for a #pancake - especially when General Manager's serving them 😁

Hands up who already had a #pancake for #breakfast ?! #PancakeDay

Shake up your wake up with our #breakfast!

We stayed here to go to the Billy Joel concert at Wembley Stadium. Comfy room, really friendly helpful staff and an amazing choice of quality breakfast items ensured a memorable weekend. Crowne Plaza hotels have been consistently excellent over the years, and this one was no exception.

Thanks folks, we'll definitely be back.....

�

Overnight stay at hotel with husband to watch Lenny Kravitz at SSE Wembley. VIP treatment from friendly staff.

Lovely clean hotel x friendly staff nothing too much trouble.Good breakfast. Easy for travelling to and from as right next to Hangar Lane station. Ideal if visiting Wembley stadium as short bus ride away. Would recommend and will use again

Great staff, very caring, best customer service i have ever received. Would recommend the hotel to anybody staying in london. Will all ways try to stay here in the future!

Great location if you're attending events just up the road at Wembley Stadium or Arena. A clean, nice room with a decent bed. Excellent bar and restaurant on site and the hotel is located very close to the Hanger Lane Tube Station. But most of all the staff were all very nice, polite and welcoming - I'll definitely stay in this hotel when I'm next attending an event at Wembley and I will also recommend this hotel to others!

Friendly staff, clean and lovely room, beds were super comfy and shower was good too! Room service was great! The food came quickly and was yummy! Great location if you're wanting to travel into central London - only a few stops away and the station is opposite the hotel.

Friendly people and great atmosphere, all the staff make you feel welcome from the moment you check in right the way through until you check out, including all the restaurant and bar staff. I stay here on a regular basis and the rooms are always kept tidy.

Fantastic staff and I was very happy with the surprise upgrade after telling staff it was a surprise for my boyfriends birthday.

The room was lovely, clean and very comfortable, staff were very welcoming and helpful.

Beautiful hotel with a great staff. They treated my family and I like we were part of London's royalty. I would recommend this hotel to anyone planning on staying in London.

It is also handy when it comes to the tube. It is right off the central tube's hanger line entrance.



Thank you very much. Will hopefully stay here again in the future.

Right next to Hanger Lane underground station you have a fast route directly into Central London. The staff are very good, and the rooms all have little touch of luxury which can't be beaten at that price.

Overnight stay to watch ed sheeran at wembley, ideal location. Staff really friendly and helpful. Added courtesy executive lounge use to our room as it was my birthday but unfortunately unable to use as timings didnt co-incide but appreciate the gesture. Would def go back again if visit wembley in future

Nice accommodations, nice restaurants.

The waitress called Laura served us very well during the breakfast time, appreciated her helpful.

Lovely hotel with friendly staff. Good location for Hanger Lane tube although we did seem to spend a lot of our time on the tube, a bit too far out for us. The room was clean and very quiet, bed very comfy. Just a couple of things that we should have reported to reception - there were no bathrobes and the bathroom basin was blocked, (I know because I unscrewed the plug and it was full of gunk, Note room 316 needs the bathroom basin unblocking) as we were only staying 2 nights we just put up with it, but I'm surprised the room maid hasn't noticed this when cleaning. Can't comment on the bar and restaurant as once we were out we stayed out and ate out. Would definitely recommended this hotel.

I've been staying at the Crowne Plaza, Ealing, every week since October and the staff have always been extremely helpful, polite, friendly and professional (otherwise I would have moved). The rooms are tastefully decorated, clean and a good size, there's are no box rooms. The food is good however the menu isn't extensive if you stay for long periods but when I've asked for food off the menu they have always delivered. I usually eat in my room and have never had a problem with room service or my meal being cold.

I stayed in this Hotel unfortunately only for one night last weekend and I realized it was a good idea because it has a great location from London Centre: 20 minutes with the Central Line. I had a very nice stay, my room was very comfortable thanks to Canna that welcomed me so kindly offering an upgrade! I found the other receptionist, Simone, very nice too and Serena from the Breakfast room has a perfect hospitality sense: a great smile! Breakfast was very well served, with a large choice. The only thing that was not good for me was the Cappuccino with soya milk, but that milk is often difficult to boil. Thanks to all of you!

Hotel was lovely. I stayed here with 12 friends on Friday night. 6 twin rooms . The only thing is there was only 1 bath robe in each room. � can't really share a bath. Everything else was excellent. Thanks.

Good hotel, friendly staff, upgraded to club which as a Spire elite is always welcome, stay here a few times if going for work into London as right across from direct tube.

Power went off a few times over dinner and was off about 10-15 minutes at one point which was a bit annoying, food was ok.

Wasn't told I could have club room access or continental breakfast, although I knew from before some guests might not.

A friendly elegant hotel, very pleased to have been upgraded to a Club room which was outstanding; large, tastefully decorated and with very nice touches like the aromatherapy set, lounge area, bathroom TV etc.



As a rule I never eat in the hotel in which I'm staying but it was late so I ate in the bar and the food was mediocre at best otherwise this would have been 5 stars review without question.

On Thursday 22nd February my husband and two children checked in at the Crowne Plaza London – Ealing for a two day break in London.

We travelled from Kingswinford, near Dudley, and arrived to the hotel at about 10:00 to the hotel car park where we left our car and head up to the centre of London on the tube. We actually checked in after 20:00 that night.

The room consisted of a double bed and a sofa bed that is opened when needed making a standard room into a “family room” and as such the room is sold. However the furniture that fits into the room when it is used as standard room is not removed when the sofa bed is opened making the now “family room” tight, with restricted mobility and said furniture becomes a hazard.

I am talking specifically about a coffee table that is made of very thick glass at the top and wood/metal on the frame and legs. In the “family room” set up this table is located between the sofa bed and the double bed. The sofa bed being perpendicular to the double bed. In the space between the two, besides the table there was also a large standing lamp, tripod style with a square base

When we got into the “family room” that night we had already spent most of the day walking in London and we all were exhausted. We didn’t spent much time awake as to notice how hazardous this table was. As I was sleeping on the window side of the bed, I had to move the table when making my way to bed as there was no space to move between it and the standing lamp.

In the morning our children, who were sleeping in the sofa bed, came to our bed, the double bed. Later we decided to start getting ready for our second day in London. As my youngest, who is 5 years old and for whom the double bed was a bit high, got off the bed, by sliding off it (on his back) from the bottom side, his left ear got caught on the edge of the glass coffee table top, causing his ear lobe to split and hurting the head right behind the ear.

We alerted the hotel staff and the manager came to our room to see what happened. We asked her to get us a taxi to the nearest hospital as we knew his ear needed to be stitched. We are not from London and therefore asked the hotel staff to let the taxi know we needed to go to the nearest hospital as soon as possible as my son’s ear was bleeding a lot. I and our eldest son, who is 8 years old, stayed at the hotel waiting for news.

Promptly we were informed that taxi had arrived and it took my husband and son to the Middlesex Hospital. At the Middlesex Hospital after about 2 hours spent between waiting and being assessed by a nurse and a doctor it came to light that there was no E&A at said hospital and therefore they needed to move to the Northwick Park Hospital in Harrow where there is E&A.

At that time I asked the hotel manager to request a taxi to take me and my eldest son to said hospital to meet my husband and youngest son. The taxi arrived and we set off convinced we were going to the Northwick Park Hospital, however the taxi driver was told to take us to the Middlesex Hospital, so the journey took longer than needed and the fare was higher that it should. In addition this was apparently a cash only taxi which we were also not informed.

Once reunited at the Northwick Park Hospital, my husband called the hotel manager to inform that we were now at a different hospital, to complaint about the misunderstanding with the taxis and to point out how unsafe the room was with all the redundant and hazardous furniture. The hotel manager said she will need some time and will call back within the hour. Later my husband got an email from the hotel asking for his mobile number, which he replied to with his number. However he never got the call.

At the hospital there were discussions about stitching the ear, for which general anaesthesia was required and therefore it needed to be done the next day after overnight fasting, or to simply glue it. It was a matter of time available from us in London and the severity of the injury. At about 14:00 we were out of the hospital with my son’s ear glued as it was deemed appropriate at this time. We then went back to the hotel to check out. To our surprise our cards didn’t open the door.

This is in length my account of what happened. From it there are a number of failures I think the hotel is responsible for:

Late checkout vs being checked out

At the time of the accident, I asked the manager what time we needed to check out. She replied that it was 12:00 but that “late checkout wouldn’t be a problem” if needed. We took her word for it.

Before I left for the Northwick Park Hospital I collected our belongings and put them in the boot of our car, just in case. But I didn’t check out. I knew my husband would have wanted a shower when we eventually would have come back from the hospital and more importantly, we still didn’t know whether we needed to stay longer if the option was to stitch my son’s ear under general anaesthesia.

We asked the manager why we had been check out in such way if we had been told “late checkout wouldn’t be a problem”. The manager replied by saying that she saw me taking my bags with me to the car and that “we (the hotel) need to sell the room”.

I understand this might be standard procedure, but how could she had been sure I actually took all of my belongings. Moreover, she knew where we were and the situation we were in. If at the Crowne Plaza, the commercial pressure to re-sell the room as soon as possible overrides the duty of care the hotel has towards their guests, the manager could have at least had the courtesy to call my husband, to the number she requested by email, to confirm whether we would need the room for an additional day.

H&S issues in family room

In our discussions with the manager we pointed out how hazardous was the table and that the accident we had could have been totally avoided should that table been removed when the room turns into a “family room”.

As informed by the manager, the room and its set up as “family room” had been assessed by the hotels H&S officers and that it was deemed safe. However from my experience in the design & construction industry I understand that “lessons learnt” is a huge component of H&S regulations and their development.

The hotel manager did not accept any responsibility. She didn’t even show any willingness to understand what happened.

Misleading report

At the moment of the accident my husband was asked to sign an accident report which turned out to be completed after he left for the hospital. When we arrived back in the afternoon we asked to see such report.

I was shocked to see what it read, putting all the blame on my son for apparently “jumping on the sofa bed”. It was just after I challenged this report that the manager took us to the room so she could understand what happened, it was not possible as the room had already been restored into a standard room.

We didn’t get a copy of the report

The manager amended the report in front of us but refused to provide us with a copy of it, alleging it was just for internal purposes.

The report should have been done right first time, with no misleading information, in our presence and we should have got a copy of the report for our records.

What did we ask the hotel?

While I was waiting at reception for the taxi that would eventually take myself and my eldest son to the Northwick Park Hospital I noticed that the manager would ask every guest checking out “how was your stay?”.

Of course she wouldn’t have asked us this but I told her although that on the basis of what happened I would have to say that our stay was not the best and that we would like our room rate to be refunded to compensate for:

• The money spent on taxis from hospital to hospital (nearly £60);

• The family time we won’t get back as a result of the accident on a day that my husband and I were taking leave from work; and

• The disappointment of my children to have their short break cut even shorter by the avoidable accident

The manager refused on the basis that the misunderstanding with the taxis taking us to a hospital without E&A was not good reason to refund the room rate. That sounds sensible.

But this was not the basis of our request! The basis of our request were the H&S issues with the “family room”, the lack of care by checking us out knowing the situation we were in and the misleading report of which we were allowed to get a copy.

We asked the manager then to compensate us at least for money we spent on the taxis. She did not seem to have enough authority make a decision and once again promised us to call back later once we had sent her all the receipts.

This time, without waiting for the receipts she called back and announced the Crowne Plaza will be willing to refund us £29 to cover half of the money spent on taxis. We accepted the refund because we know that for the Crowne Plaza what happened to us is not worth more than that.

But that £29 wouldn’t deter me from posting this complaint. It is extremely disappointing that the Crowne Plaza sells “family room” when it fails to understand the difference in H&S approach that needs to be taken in such cases. Of course, needless to say we will not return to the Crowne Plaza for neither pleasure nor business.

We stayed here to go to the Billy Joel concert at Wembley Stadium. Comfy room, really friendly helpful staff and an amazing choice of quality breakfast items ensured a memorable weekend. Crowne Plaza hotels have been consistently excellent over the years, and this one was no exception.

Thanks folks, we'll definitely be back.....

�

Overnight stay at hotel with husband to watch Lenny Kravitz at SSE Wembley. VIP treatment from friendly staff.

Lovely clean hotel x friendly staff nothing too much trouble.Good breakfast. Easy for travelling to and from as right next to Hangar Lane station. Ideal if visiting Wembley stadium as short bus ride away. Would recommend and will use again

Great staff, very caring, best customer service i have ever received. Would recommend the hotel to anybody staying in london. Will all ways try to stay here in the future!

Great location if you're attending events just up the road at Wembley Stadium or Arena. A clean, nice room with a decent bed. Excellent bar and restaurant on site and the hotel is located very close to the Hanger Lane Tube Station. But most of all the staff were all very nice, polite and welcoming - I'll definitely stay in this hotel when I'm next attending an event at Wembley and I will also recommend this hotel to others!

Friendly staff, clean and lovely room, beds were super comfy and shower was good too! Room service was great! The food came quickly and was yummy! Great location if you're wanting to travel into central London - only a few stops away and the station is opposite the hotel.

Friendly people and great atmosphere, all the staff make you feel welcome from the moment you check in right the way through until you check out, including all the restaurant and bar staff. I stay here on a regular basis and the rooms are always kept tidy.

Fantastic staff and I was very happy with the surprise upgrade after telling staff it was a surprise for my boyfriends birthday.

The room was lovely, clean and very comfortable, staff were very welcoming and helpful.

Beautiful hotel with a great staff. They treated my family and I like we were part of London's royalty. I would recommend this hotel to anyone planning on staying in London.

It is also handy when it comes to the tube. It is right off the central tube's hanger line entrance.



Thank you very much. Will hopefully stay here again in the future.

Right next to Hanger Lane underground station you have a fast route directly into Central London. The staff are very good, and the rooms all have little touch of luxury which can't be beaten at that price.

Overnight stay to watch ed sheeran at wembley, ideal location. Staff really friendly and helpful. Added courtesy executive lounge use to our room as it was my birthday but unfortunately unable to use as timings didnt co-incide but appreciate the gesture. Would def go back again if visit wembley in future

Nice accommodations, nice restaurants.

The waitress called Laura served us very well during the breakfast time, appreciated her helpful.

Lovely hotel with friendly staff. Good location for Hanger Lane tube although we did seem to spend a lot of our time on the tube, a bit too far out for us. The room was clean and very quiet, bed very comfy. Just a couple of things that we should have reported to reception - there were no bathrobes and the bathroom basin was blocked, (I know because I unscrewed the plug and it was full of gunk, Note room 316 needs the bathroom basin unblocking) as we were only staying 2 nights we just put up with it, but I'm surprised the room maid hasn't noticed this when cleaning. Can't comment on the bar and restaurant as once we were out we stayed out and ate out. Would definitely recommended this hotel.

I've been staying at the Crowne Plaza, Ealing, every week since October and the staff have always been extremely helpful, polite, friendly and professional (otherwise I would have moved). The rooms are tastefully decorated, clean and a good size, there's are no box rooms. The food is good however the menu isn't extensive if you stay for long periods but when I've asked for food off the menu they have always delivered. I usually eat in my room and have never had a problem with room service or my meal being cold.

I stayed in this Hotel unfortunately only for one night last weekend and I realized it was a good idea because it has a great location from London Centre: 20 minutes with the Central Line. I had a very nice stay, my room was very comfortable thanks to Canna that welcomed me so kindly offering an upgrade! I found the other receptionist, Simone, very nice too and Serena from the Breakfast room has a perfect hospitality sense: a great smile! Breakfast was very well served, with a large choice. The only thing that was not good for me was the Cappuccino with soya milk, but that milk is often difficult to boil. Thanks to all of you!

Hotel was lovely. I stayed here with 12 friends on Friday night. 6 twin rooms . The only thing is there was only 1 bath robe in each room. � can't really share a bath. Everything else was excellent. Thanks.

Good hotel, friendly staff, upgraded to club which as a Spire elite is always welcome, stay here a few times if going for work into London as right across from direct tube.

Power went off a few times over dinner and was off about 10-15 minutes at one point which was a bit annoying, food was ok.

Wasn't told I could have club room access or continental breakfast, although I knew from before some guests might not.

A friendly elegant hotel, very pleased to have been upgraded to a Club room which was outstanding; large, tastefully decorated and with very nice touches like the aromatherapy set, lounge area, bathroom TV etc.



As a rule I never eat in the hotel in which I'm staying but it was late so I ate in the bar and the food was mediocre at best otherwise this would have been 5 stars review without question.

On Thursday 22nd February my husband and two children checked in at the Crowne Plaza London – Ealing for a two day break in London.

We travelled from Kingswinford, near Dudley, and arrived to the hotel at about 10:00 to the hotel car park where we left our car and head up to the centre of London on the tube. We actually checked in after 20:00 that night.

The room consisted of a double bed and a sofa bed that is opened when needed making a standard room into a “family room” and as such the room is sold. However the furniture that fits into the room when it is used as standard room is not removed when the sofa bed is opened making the now “family room” tight, with restricted mobility and said furniture becomes a hazard.

I am talking specifically about a coffee table that is made of very thick glass at the top and wood/metal on the frame and legs. In the “family room” set up this table is located between the sofa bed and the double bed. The sofa bed being perpendicular to the double bed. In the space between the two, besides the table there was also a large standing lamp, tripod style with a square base

When we got into the “family room” that night we had already spent most of the day walking in London and we all were exhausted. We didn’t spent much time awake as to notice how hazardous this table was. As I was sleeping on the window side of the bed, I had to move the table when making my way to bed as there was no space to move between it and the standing lamp.

In the morning our children, who were sleeping in the sofa bed, came to our bed, the double bed. Later we decided to start getting ready for our second day in London. As my youngest, who is 5 years old and for whom the double bed was a bit high, got off the bed, by sliding off it (on his back) from the bottom side, his left ear got caught on the edge of the glass coffee table top, causing his ear lobe to split and hurting the head right behind the ear.

We alerted the hotel staff and the manager came to our room to see what happened. We asked her to get us a taxi to the nearest hospital as we knew his ear needed to be stitched. We are not from London and therefore asked the hotel staff to let the taxi know we needed to go to the nearest hospital as soon as possible as my son’s ear was bleeding a lot. I and our eldest son, who is 8 years old, stayed at the hotel waiting for news.

Promptly we were informed that taxi had arrived and it took my husband and son to the Middlesex Hospital. At the Middlesex Hospital after about 2 hours spent between waiting and being assessed by a nurse and a doctor it came to light that there was no E&A at said hospital and therefore they needed to move to the Northwick Park Hospital in Harrow where there is E&A.

At that time I asked the hotel manager to request a taxi to take me and my eldest son to said hospital to meet my husband and youngest son. The taxi arrived and we set off convinced we were going to the Northwick Park Hospital, however the taxi driver was told to take us to the Middlesex Hospital, so the journey took longer than needed and the fare was higher that it should. In addition this was apparently a cash only taxi which we were also not informed.

Once reunited at the Northwick Park Hospital, my husband called the hotel manager to inform that we were now at a different hospital, to complaint about the misunderstanding with the taxis and to point out how unsafe the room was with all the redundant and hazardous furniture. The hotel manager said she will need some time and will call back within the hour. Later my husband got an email from the hotel asking for his mobile number, which he replied to with his number. However he never got the call.

At the hospital there were discussions about stitching the ear, for which general anaesthesia was required and therefore it needed to be done the next day after overnight fasting, or to simply glue it. It was a matter of time available from us in London and the severity of the injury. At about 14:00 we were out of the hospital with my son’s ear glued as it was deemed appropriate at this time. We then went back to the hotel to check out. To our surprise our cards didn’t open the door.

This is in length my account of what happened. From it there are a number of failures I think the hotel is responsible for:

Late checkout vs being checked out

At the time of the accident, I asked the manager what time we needed to check out. She replied that it was 12:00 but that “late checkout wouldn’t be a problem” if needed. We took her word for it.

Before I left for the Northwick Park Hospital I collected our belongings and put them in the boot of our car, just in case. But I didn’t check out. I knew my husband would have wanted a shower when we eventually would have come back from the hospital and more importantly, we still didn’t know whether we needed to stay longer if the option was to stitch my son’s ear under general anaesthesia.

We asked the manager why we had been check out in such way if we had been told “late checkout wouldn’t be a problem”. The manager replied by saying that she saw me taking my bags with me to the car and that “we (the hotel) need to sell the room”.

I understand this might be standard procedure, but how could she had been sure I actually took all of my belongings. Moreover, she knew where we were and the situation we were in. If at the Crowne Plaza, the commercial pressure to re-sell the room as soon as possible overrides the duty of care the hotel has towards their guests, the manager could have at least had the courtesy to call my husband, to the number she requested by email, to confirm whether we would need the room for an additional day.

H&S issues in family room

In our discussions with the manager we pointed out how hazardous was the table and that the accident we had could have been totally avoided should that table been removed when the room turns into a “family room”.

As informed by the manager, the room and its set up as “family room” had been assessed by the hotels H&S officers and that it was deemed safe. However from my experience in the design & construction industry I understand that “lessons learnt” is a huge component of H&S regulations and their development.

The hotel manager did not accept any responsibility. She didn’t even show any willingness to understand what happened.

Misleading report

At the moment of the accident my husband was asked to sign an accident report which turned out to be completed after he left for the hospital. When we arrived back in the afternoon we asked to see such report.

I was shocked to see what it read, putting all the blame on my son for apparently “jumping on the sofa bed”. It was just after I challenged this report that the manager took us to the room so she could understand what happened, it was not possible as the room had already been restored into a standard room.

We didn’t get a copy of the report

The manager amended the report in front of us but refused to provide us with a copy of it, alleging it was just for internal purposes.

The report should have been done right first time, with no misleading information, in our presence and we should have got a copy of the report for our records.

What did we ask the hotel?

While I was waiting at reception for the taxi that would eventually take myself and my eldest son to the Northwick Park Hospital I noticed that the manager would ask every guest checking out “how was your stay?”.

Of course she wouldn’t have asked us this but I told her although that on the basis of what happened I would have to say that our stay was not the best and that we would like our room rate to be refunded to compensate for:

• The money spent on taxis from hospital to hospital (nearly £60);

• The family time we won’t get back as a result of the accident on a day that my husband and I were taking leave from work; and

• The disappointment of my children to have their short break cut even shorter by the avoidable accident

The manager refused on the basis that the misunderstanding with the taxis taking us to a hospital without E&A was not good reason to refund the room rate. That sounds sensible.

But this was not the basis of our request! The basis of our request were the H&S issues with the “family room”, the lack of care by checking us out knowing the situation we were in and the misleading report of which we were allowed to get a copy.

We asked the manager then to compensate us at least for money we spent on the taxis. She did not seem to have enough authority make a decision and once again promised us to call back later once we had sent her all the receipts.

This time, without waiting for the receipts she called back and announced the Crowne Plaza will be willing to refund us £29 to cover half of the money spent on taxis. We accepted the refund because we know that for the Crowne Plaza what happened to us is not worth more than that.

But that £29 wouldn’t deter me from posting this complaint. It is extremely disappointing that the Crowne Plaza sells “family room” when it fails to understand the difference in H&S approach that needs to be taken in such cases. Of course, needless to say we will not return to the Crowne Plaza for neither pleasure nor business.

We stayed here to go to the Billy Joel concert at Wembley Stadium. Comfy room, really friendly helpful staff and an amazing choice of quality breakfast items ensured a memorable weekend. Crowne Plaza hotels have been consistently excellent over the years, and this one was no exception.

Thanks folks, we'll definitely be back.....

�

Overnight stay at hotel with husband to watch Lenny Kravitz at SSE Wembley. VIP treatment from friendly staff.

Lovely clean hotel x friendly staff nothing too much trouble.Good breakfast. Easy for travelling to and from as right next to Hangar Lane station. Ideal if visiting Wembley stadium as short bus ride away. Would recommend and will use again

Great staff, very caring, best customer service i have ever received. Would recommend the hotel to anybody staying in london. Will all ways try to stay here in the future!

Great location if you're attending events just up the road at Wembley Stadium or Arena. A clean, nice room with a decent bed. Excellent bar and restaurant on site and the hotel is located very close to the Hanger Lane Tube Station. But most of all the staff were all very nice, polite and welcoming - I'll definitely stay in this hotel when I'm next attending an event at Wembley and I will also recommend this hotel to others!

Friendly staff, clean and lovely room, beds were super comfy and shower was good too! Room service was great! The food came quickly and was yummy! Great location if you're wanting to travel into central London - only a few stops away and the station is opposite the hotel.

Friendly people and great atmosphere, all the staff make you feel welcome from the moment you check in right the way through until you check out, including all the restaurant and bar staff. I stay here on a regular basis and the rooms are always kept tidy.

Fantastic staff and I was very happy with the surprise upgrade after telling staff it was a surprise for my boyfriends birthday.

The room was lovely, clean and very comfortable, staff were very welcoming and helpful.

Beautiful hotel with a great staff. They treated my family and I like we were part of London's royalty. I would recommend this hotel to anyone planning on staying in London.

It is also handy when it comes to the tube. It is right off the central tube's hanger line entrance.



Thank you very much. Will hopefully stay here again in the future.

Right next to Hanger Lane underground station you have a fast route directly into Central London. The staff are very good, and the rooms all have little touch of luxury which can't be beaten at that price.

Overnight stay to watch ed sheeran at wembley, ideal location. Staff really friendly and helpful. Added courtesy executive lounge use to our room as it was my birthday but unfortunately unable to use as timings didnt co-incide but appreciate the gesture. Would def go back again if visit wembley in future

Nice accommodations, nice restaurants.

The waitress called Laura served us very well during the breakfast time, appreciated her helpful.

Lovely hotel with friendly staff. Good location for Hanger Lane tube although we did seem to spend a lot of our time on the tube, a bit too far out for us. The room was clean and very quiet, bed very comfy. Just a couple of things that we should have reported to reception - there were no bathrobes and the bathroom basin was blocked, (I know because I unscrewed the plug and it was full of gunk, Note room 316 needs the bathroom basin unblocking) as we were only staying 2 nights we just put up with it, but I'm surprised the room maid hasn't noticed this when cleaning. Can't comment on the bar and restaurant as once we were out we stayed out and ate out. Would definitely recommended this hotel.

I've been staying at the Crowne Plaza, Ealing, every week since October and the staff have always been extremely helpful, polite, friendly and professional (otherwise I would have moved). The rooms are tastefully decorated, clean and a good size, there's are no box rooms. The food is good however the menu isn't extensive if you stay for long periods but when I've asked for food off the menu they have always delivered. I usually eat in my room and have never had a problem with room service or my meal being cold.

I stayed in this Hotel unfortunately only for one night last weekend and I realized it was a good idea because it has a great location from London Centre: 20 minutes with the Central Line. I had a very nice stay, my room was very comfortable thanks to Canna that welcomed me so kindly offering an upgrade! I found the other receptionist, Simone, very nice too and Serena from the Breakfast room has a perfect hospitality sense: a great smile! Breakfast was very well served, with a large choice. The only thing that was not good for me was the Cappuccino with soya milk, but that milk is often difficult to boil. Thanks to all of you!

Hotel was lovely. I stayed here with 12 friends on Friday night. 6 twin rooms . The only thing is there was only 1 bath robe in each room. � can't really share a bath. Everything else was excellent. Thanks.

Good hotel, friendly staff, upgraded to club which as a Spire elite is always welcome, stay here a few times if going for work into London as right across from direct tube.

Power went off a few times over dinner and was off about 10-15 minutes at one point which was a bit annoying, food was ok.

Wasn't told I could have club room access or continental breakfast, although I knew from before some guests might not.

A friendly elegant hotel, very pleased to have been upgraded to a Club room which was outstanding; large, tastefully decorated and with very nice touches like the aromatherapy set, lounge area, bathroom TV etc.



As a rule I never eat in the hotel in which I'm staying but it was late so I ate in the bar and the food was mediocre at best otherwise this would have been 5 stars review without question.

On Thursday 22nd February my husband and two children checked in at the Crowne Plaza London – Ealing for a two day break in London.

We travelled from Kingswinford, near Dudley, and arrived to the hotel at about 10:00 to the hotel car park where we left our car and head up to the centre of London on the tube. We actually checked in after 20:00 that night.

The room consisted of a double bed and a sofa bed that is opened when needed making a standard room into a “family room” and as such the room is sold. However the furniture that fits into the room when it is used as standard room is not removed when the sofa bed is opened making the now “family room” tight, with restricted mobility and said furniture becomes a hazard.

I am talking specifically about a coffee table that is made of very thick glass at the top and wood/metal on the frame and legs. In the “family room” set up this table is located between the sofa bed and the double bed. The sofa bed being perpendicular to the double bed. In the space between the two, besides the table there was also a large standing lamp, tripod style with a square base

When we got into the “family room” that night we had already spent most of the day walking in London and we all were exhausted. We didn’t spent much time awake as to notice how hazardous this table was. As I was sleeping on the window side of the bed, I had to move the table when making my way to bed as there was no space to move between it and the standing lamp.

In the morning our children, who were sleeping in the sofa bed, came to our bed, the double bed. Later we decided to start getting ready for our second day in London. As my youngest, who is 5 years old and for whom the double bed was a bit high, got off the bed, by sliding off it (on his back) from the bottom side, his left ear got caught on the edge of the glass coffee table top, causing his ear lobe to split and hurting the head right behind the ear.

We alerted the hotel staff and the manager came to our room to see what happened. We asked her to get us a taxi to the nearest hospital as we knew his ear needed to be stitched. We are not from London and therefore asked the hotel staff to let the taxi know we needed to go to the nearest hospital as soon as possible as my son’s ear was bleeding a lot. I and our eldest son, who is 8 years old, stayed at the hotel waiting for news.

Promptly we were informed that taxi had arrived and it took my husband and son to the Middlesex Hospital. At the Middlesex Hospital after about 2 hours spent between waiting and being assessed by a nurse and a doctor it came to light that there was no E&A at said hospital and therefore they needed to move to the Northwick Park Hospital in Harrow where there is E&A.

At that time I asked the hotel manager to request a taxi to take me and my eldest son to said hospital to meet my husband and youngest son. The taxi arrived and we set off convinced we were going to the Northwick Park Hospital, however the taxi driver was told to take us to the Middlesex Hospital, so the journey took longer than needed and the fare was higher that it should. In addition this was apparently a cash only taxi which we were also not informed.

Once reunited at the Northwick Park Hospital, my husband called the hotel manager to inform that we were now at a different hospital, to complaint about the misunderstanding with the taxis and to point out how unsafe the room was with all the redundant and hazardous furniture. The hotel manager said she will need some time and will call back within the hour. Later my husband got an email from the hotel asking for his mobile number, which he replied to with his number. However he never got the call.

At the hospital there were discussions about stitching the ear, for which general anaesthesia was required and therefore it needed to be done the next day after overnight fasting, or to simply glue it. It was a matter of time available from us in London and the severity of the injury. At about 14:00 we were out of the hospital with my son’s ear glued as it was deemed appropriate at this time. We then went back to the hotel to check out. To our surprise our cards didn’t open the door.

This is in length my account of what happened. From it there are a number of failures I think the hotel is responsible for:

Late checkout vs being checked out

At the time of the accident, I asked the manager what time we needed to check out. She replied that it was 12:00 but that “late checkout wouldn’t be a problem” if needed. We took her word for it.

Before I left for the Northwick Park Hospital I collected our belongings and put them in the boot of our car, just in case. But I didn’t check out. I knew my husband would have wanted a shower when we eventually would have come back from the hospital and more importantly, we still didn’t know whether we needed to stay longer if the option was to stitch my son’s ear under general anaesthesia.

We asked the manager why we had been check out in such way if we had been told “late checkout wouldn’t be a problem”. The manager replied by saying that she saw me taking my bags with me to the car and that “we (the hotel) need to sell the room”.

I understand this might be standard procedure, but how could she had been sure I actually took all of my belongings. Moreover, she knew where we were and the situation we were in. If at the Crowne Plaza, the commercial pressure to re-sell the room as soon as possible overrides the duty of care the hotel has towards their guests, the manager could have at least had the courtesy to call my husband, to the number she requested by email, to confirm whether we would need the room for an additional day.

H&S issues in family room

In our discussions with the manager we pointed out how hazardous was the table and that the accident we had could have been totally avoided should that table been removed when the room turns into a “family room”.

As informed by the manager, the room and its set up as “family room” had been assessed by the hotels H&S officers and that it was deemed safe. However from my experience in the design & construction industry I understand that “lessons learnt” is a huge component of H&S regulations and their development.

The hotel manager did not accept any responsibility. She didn’t even show any willingness to understand what happened.

Misleading report

At the moment of the accident my husband was asked to sign an accident report which turned out to be completed after he left for the hospital. When we arrived back in the afternoon we asked to see such report.

I was shocked to see what it read, putting all the blame on my son for apparently “jumping on the sofa bed”. It was just after I challenged this report that the manager took us to the room so she could understand what happened, it was not possible as the room had already been restored into a standard room.

We didn’t get a copy of the report

The manager amended the report in front of us but refused to provide us with a copy of it, alleging it was just for internal purposes.

The report should have been done right first time, with no misleading information, in our presence and we should have got a copy of the report for our records.

What did we ask the hotel?

While I was waiting at reception for the taxi that would eventually take myself and my eldest son to the Northwick Park Hospital I noticed that the manager would ask every guest checking out “how was your stay?”.

Of course she wouldn’t have asked us this but I told her although that on the basis of what happened I would have to say that our stay was not the best and that we would like our room rate to be refunded to compensate for:

• The money spent on taxis from hospital to hospital (nearly £60);

• The family time we won’t get back as a result of the accident on a day that my husband and I were taking leave from work; and

• The disappointment of my children to have their short break cut even shorter by the avoidable accident

The manager refused on the basis that the misunderstanding with the taxis taking us to a hospital without E&A was not good reason to refund the room rate. That sounds sensible.

But this was not the basis of our request! The basis of our request were the H&S issues with the “family room”, the lack of care by checking us out knowing the situation we were in and the misleading report of which we were allowed to get a copy.

We asked the manager then to compensate us at least for money we spent on the taxis. She did not seem to have enough authority make a decision and once again promised us to call back later once we had sent her all the receipts.

This time, without waiting for the receipts she called back and announced the Crowne Plaza will be willing to refund us £29 to cover half of the money spent on taxis. We accepted the refund because we know that for the Crowne Plaza what happened to us is not worth more than that.

But that £29 wouldn’t deter me from posting this complaint. It is extremely disappointing that the Crowne Plaza sells “family room” when it fails to understand the difference in H&S approach that needs to be taken in such cases. Of course, needless to say we will not return to the Crowne Plaza for neither pleasure nor business.

We stayed here to go to the Billy Joel concert at Wembley Stadium. Comfy room, really friendly helpful staff and an amazing choice of quality breakfast items ensured a memorable weekend. Crowne Plaza hotels have been consistently excellent over the years, and this one was no exception.

Thanks folks, we'll definitely be back.....

�

Overnight stay at hotel with husband to watch Lenny Kravitz at SSE Wembley. VIP treatment from friendly staff.

Lovely clean hotel x friendly staff nothing too much trouble.Good breakfast. Easy for travelling to and from as right next to Hangar Lane station. Ideal if visiting Wembley stadium as short bus ride away. Would recommend and will use again

Great staff, very caring, best customer service i have ever received. Would recommend the hotel to anybody staying in london. Will all ways try to stay here in the future!

Great location if you're attending events just up the road at Wembley Stadium or Arena. A clean, nice room with a decent bed. Excellent bar and restaurant on site and the hotel is located very close to the Hanger Lane Tube Station. But most of all the staff were all very nice, polite and welcoming - I'll definitely stay in this hotel when I'm next attending an event at Wembley and I will also recommend this hotel to others!

Friendly staff, clean and lovely room, beds were super comfy and shower was good too! Room service was great! The food came quickly and was yummy! Great location if you're wanting to travel into central London - only a few stops away and the station is opposite the hotel.

Friendly people and great atmosphere, all the staff make you feel welcome from the moment you check in right the way through until you check out, including all the restaurant and bar staff. I stay here on a regular basis and the rooms are always kept tidy.

Fantastic staff and I was very happy with the surprise upgrade after telling staff it was a surprise for my boyfriends birthday.

The room was lovely, clean and very comfortable, staff were very welcoming and helpful.

Beautiful hotel with a great staff. They treated my family and I like we were part of London's royalty. I would recommend this hotel to anyone planning on staying in London.

It is also handy when it comes to the tube. It is right off the central tube's hanger line entrance.



Thank you very much. Will hopefully stay here again in the future.

Right next to Hanger Lane underground station you have a fast route directly into Central London. The staff are very good, and the rooms all have little touch of luxury which can't be beaten at that price.

Overnight stay to watch ed sheeran at wembley, ideal location. Staff really friendly and helpful. Added courtesy executive lounge use to our room as it was my birthday but unfortunately unable to use as timings didnt co-incide but appreciate the gesture. Would def go back again if visit wembley in future

Nice accommodations, nice restaurants.

The waitress called Laura served us very well during the breakfast time, appreciated her helpful.

Lovely hotel with friendly staff. Good location for Hanger Lane tube although we did seem to spend a lot of our time on the tube, a bit too far out for us. The room was clean and very quiet, bed very comfy. Just a couple of things that we should have reported to reception - there were no bathrobes and the bathroom basin was blocked, (I know because I unscrewed the plug and it was full of gunk, Note room 316 needs the bathroom basin unblocking) as we were only staying 2 nights we just put up with it, but I'm surprised the room maid hasn't noticed this when cleaning. Can't comment on the bar and restaurant as once we were out we stayed out and ate out. Would definitely recommended this hotel.

I've been staying at the Crowne Plaza, Ealing, every week since October and the staff have always been extremely helpful, polite, friendly and professional (otherwise I would have moved). The rooms are tastefully decorated, clean and a good size, there's are no box rooms. The food is good however the menu isn't extensive if you stay for long periods but when I've asked for food off the menu they have always delivered. I usually eat in my room and have never had a problem with room service or my meal being cold.

I stayed in this Hotel unfortunately only for one night last weekend and I realized it was a good idea because it has a great location from London Centre: 20 minutes with the Central Line. I had a very nice stay, my room was very comfortable thanks to Canna that welcomed me so kindly offering an upgrade! I found the other receptionist, Simone, very nice too and Serena from the Breakfast room has a perfect hospitality sense: a great smile! Breakfast was very well served, with a large choice. The only thing that was not good for me was the Cappuccino with soya milk, but that milk is often difficult to boil. Thanks to all of you!

Hotel was lovely. I stayed here with 12 friends on Friday night. 6 twin rooms . The only thing is there was only 1 bath robe in each room. � can't really share a bath. Everything else was excellent. Thanks.

Good hotel, friendly staff, upgraded to club which as a Spire elite is always welcome, stay here a few times if going for work into London as right across from direct tube.

Power went off a few times over dinner and was off about 10-15 minutes at one point which was a bit annoying, food was ok.

Wasn't told I could have club room access or continental breakfast, although I knew from before some guests might not.

A friendly elegant hotel, very pleased to have been upgraded to a Club room which was outstanding; large, tastefully decorated and with very nice touches like the aromatherapy set, lounge area, bathroom TV etc.



As a rule I never eat in the hotel in which I'm staying but it was late so I ate in the bar and the food was mediocre at best otherwise this would have been 5 stars review without question.

On Thursday 22nd February my husband and two children checked in at the Crowne Plaza London – Ealing for a two day break in London.

We travelled from Kingswinford, near Dudley, and arrived to the hotel at about 10:00 to the hotel car park where we left our car and head up to the centre of London on the tube. We actually checked in after 20:00 that night.

The room consisted of a double bed and a sofa bed that is opened when needed making a standard room into a “family room” and as such the room is sold. However the furniture that fits into the room when it is used as standard room is not removed when the sofa bed is opened making the now “family room” tight, with restricted mobility and said furniture becomes a hazard.

I am talking specifically about a coffee table that is made of very thick glass at the top and wood/metal on the frame and legs. In the “family room” set up this table is located between the sofa bed and the double bed. The sofa bed being perpendicular to the double bed. In the space between the two, besides the table there was also a large standing lamp, tripod style with a square base

When we got into the “family room” that night we had already spent most of the day walking in London and we all were exhausted. We didn’t spent much time awake as to notice how hazardous this table was. As I was sleeping on the window side of the bed, I had to move the table when making my way to bed as there was no space to move between it and the standing lamp.

In the morning our children, who were sleeping in the sofa bed, came to our bed, the double bed. Later we decided to start getting ready for our second day in London. As my youngest, who is 5 years old and for whom the double bed was a bit high, got off the bed, by sliding off it (on his back) from the bottom side, his left ear got caught on the edge of the glass coffee table top, causing his ear lobe to split and hurting the head right behind the ear.

We alerted the hotel staff and the manager came to our room to see what happened. We asked her to get us a taxi to the nearest hospital as we knew his ear needed to be stitched. We are not from London and therefore asked the hotel staff to let the taxi know we needed to go to the nearest hospital as soon as possible as my son’s ear was bleeding a lot. I and our eldest son, who is 8 years old, stayed at the hotel waiting for news.

Promptly we were informed that taxi had arrived and it took my husband and son to the Middlesex Hospital. At the Middlesex Hospital after about 2 hours spent between waiting and being assessed by a nurse and a doctor it came to light that there was no E&A at said hospital and therefore they needed to move to the Northwick Park Hospital in Harrow where there is E&A.

At that time I asked the hotel manager to request a taxi to take me and my eldest son to said hospital to meet my husband and youngest son. The taxi arrived and we set off convinced we were going to the Northwick Park Hospital, however the taxi driver was told to take us to the Middlesex Hospital, so the journey took longer than needed and the fare was higher that it should. In addition this was apparently a cash only taxi which we were also not informed.

Once reunited at the Northwick Park Hospital, my husband called the hotel manager to inform that we were now at a different hospital, to complaint about the misunderstanding with the taxis and to point out how unsafe the room was with all the redundant and hazardous furniture. The hotel manager said she will need some time and will call back within the hour. Later my husband got an email from the hotel asking for his mobile number, which he replied to with his number. However he never got the call.

At the hospital there were discussions about stitching the ear, for which general anaesthesia was required and therefore it needed to be done the next day after overnight fasting, or to simply glue it. It was a matter of time available from us in London and the severity of the injury. At about 14:00 we were out of the hospital with my son’s ear glued as it was deemed appropriate at this time. We then went back to the hotel to check out. To our surprise our cards didn’t open the door.

This is in length my account of what happened. From it there are a number of failures I think the hotel is responsible for:

Late checkout vs being checked out

At the time of the accident, I asked the manager what time we needed to check out. She replied that it was 12:00 but that “late checkout wouldn’t be a problem” if needed. We took her word for it.

Before I left for the Northwick Park Hospital I collected our belongings and put them in the boot of our car, just in case. But I didn’t check out. I knew my husband would have wanted a shower when we eventually would have come back from the hospital and more importantly, we still didn’t know whether we needed to stay longer if the option was to stitch my son’s ear under general anaesthesia.

We asked the manager why we had been check out in such way if we had been told “late checkout wouldn’t be a problem”. The manager replied by saying that she saw me taking my bags with me to the car and that “we (the hotel) need to sell the room”.

I understand this might be standard procedure, but how could she had been sure I actually took all of my belongings. Moreover, she knew where we were and the situation we were in. If at the Crowne Plaza, the commercial pressure to re-sell the room as soon as possible overrides the duty of care the hotel has towards their guests, the manager could have at least had the courtesy to call my husband, to the number she requested by email, to confirm whether we would need the room for an additional day.

H&S issues in family room

In our discussions with the manager we pointed out how hazardous was the table and that the accident we had could have been totally avoided should that table been removed when the room turns into a “family room”.

As informed by the manager, the room and its set up as “family room” had been assessed by the hotels H&S officers and that it was deemed safe. However from my experience in the design & construction industry I understand that “lessons learnt” is a huge component of H&S regulations and their development.

The hotel manager did not accept any responsibility. She didn’t even show any willingness to understand what happened.

Misleading report

At the moment of the accident my husband was asked to sign an accident report which turned out to be completed after he left for the hospital. When we arrived back in the afternoon we asked to see such report.

I was shocked to see what it read, putting all the blame on my son for apparently “jumping on the sofa bed”. It was just after I challenged this report that the manager took us to the room so she could understand what happened, it was not possible as the room had already been restored into a standard room.

We didn’t get a copy of the report

The manager amended the report in front of us but refused to provide us with a copy of it, alleging it was just for internal purposes.

The report should have been done right first time, with no misleading information, in our presence and we should have got a copy of the report for our records.

What did we ask the hotel?

While I was waiting at reception for the taxi that would eventually take myself and my eldest son to the Northwick Park Hospital I noticed that the manager would ask every guest checking out “how was your stay?”.

Of course she wouldn’t have asked us this but I told her although that on the basis of what happened I would have to say that our stay was not the best and that we would like our room rate to be refunded to compensate for:

• The money spent on taxis from hospital to hospital (nearly £60);

• The family time we won’t get back as a result of the accident on a day that my husband and I were taking leave from work; and

• The disappointment of my children to have their short break cut even shorter by the avoidable accident

The manager refused on the basis that the misunderstanding with the taxis taking us to a hospital without E&A was not good reason to refund the room rate. That sounds sensible.

But this was not the basis of our request! The basis of our request were the H&S issues with the “family room”, the lack of care by checking us out knowing the situation we were in and the misleading report of which we were allowed to get a copy.

We asked the manager then to compensate us at least for money we spent on the taxis. She did not seem to have enough authority make a decision and once again promised us to call back later once we had sent her all the receipts.

This time, without waiting for the receipts she called back and announced the Crowne Plaza will be willing to refund us £29 to cover half of the money spent on taxis. We accepted the refund because we know that for the Crowne Plaza what happened to us is not worth more than that.

But that £29 wouldn’t deter me from posting this complaint. It is extremely disappointing that the Crowne Plaza sells “family room” when it fails to understand the difference in H&S approach that needs to be taken in such cases. Of course, needless to say we will not return to the Crowne Plaza for neither pleasure nor business.