Customer First - Eastbourne Borough Council

Monday: 08:30 - 17:00
Tuesday: 08:30 - 17:00
Wednesday: 08:30 - 17:00
Thursday: 08:30 - 17:00
Friday: 08:30 - 17:00
Saturday: -
Sunday: -

About Customer First - Eastbourne Borough Council

Customer First is a Customer centric team delivering efficient and responsive services for Eastbourne

Customer First - Eastbourne Borough Council Description

Customer First represents a universal approach to customer contact and case work. Its provides the primary point of contact for all customers of the Council and uses technology to increase our ability to resolve customer issues at the first point of contact; when this is not possible we are responsible for the management of the customers case on an ongoing basis.

Customer Fist consists of five teams:

• Customer Contact
• Case Management
• Account Management
• Neighbourhood First
• Specialist Advisors

Initial customer contact takes place in the Customer Contact team where the majority of requests are resolved at the first point of contact or through the Neighbourhood First team offering a similar level of service but out in the Neighbourhood. Where a genuine process is required by a customer this is routed directly to the Case Management and Account Management teams where the focus is on highly efficient processes and customer service. Complex or crisis cases are routed directly to the Specialist Advisory team to deal with.

Customers are able to access our services through a range of channels including face to face, telephone and online to improve their service experience.

Reviews

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Do you still have a garden waste bin you no longer need? Let us know in just a few clicks (or DM us your address) and we’ll come and get it out of your way!

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Download our new app from the Apple store or Google Play to report environmental problems as you see them. Report it to sort it!

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Thank you to the pupils and staff of Oakwood Primary Academy who joined our Neighbourhood First Team this morning to take part in this year’s Keep Britain Tidy Big Spring Clean campaign.
During the litter pick around their playing field they collected 8 bags of litter, a scooter, some traffic cones, a wheel clamp and more. As a reward the pupils all received an Easter Egg and a reusable water bottle.
If you would like to get involved in a litter pick for the Big Spring Clea...n here is a list of the upcoming Beach Cleans:
Saturday 3rd March, The Marine Conservation Society are meeting at 2pm by the Redoubt Fortress Eastbourne Sunday 4th March, Plastic Seas are meeting a West Beach Car Park, Fort Road, Newhaven Saturday 24th March, SEA Survival Equals Action meeting at The Pier Eastbourne litter pick West of the Pier Sunday 25th March, SEA Survival Equals Action meeting at The Pier Eastbourne litter pick East of the Pier
Bags will be provided and litter pickers are available to use.
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Our Neighbourhood First team were out on Monday, successfully retrieving a trolley from a Hamshaw ditch. They did not let the wintry weather deter them, and the trolley was returned to a delighted Sainsburys! #ForTheCommunity

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Our Neighbourhood First team would like to ask all visitors to Hampden Park to be aware that these three ducks have been seen wandering around the road that runs across the park, so please take care whilst driving through!

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Our Neighbourhood First team have been putting up high visibility dog fouling signs in Old Town today, as a reminder to dog walkers to always pick up after their dog and keep our town clean! #InTheCommunity

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Our systems are still down but the majority of queries can still be answered/ solved through our website, just click this link!

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Our phone lines and systems are currently down and so we are unable to answer any calls or emails at this time. We will keep you updated when we know more.

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AGA consultants worked with Neighbourhood First to electro-fish Decoy pond in Hampden Park. All fish removed will be health checked and released elsewhere as appropriate to their size and breed! But don’t worry; there are still lots of fish thriving in Decoy pond!

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Are you over 50 and looking to start a new fitness regime for 2018? Sport Eastbourne is running classes every Wednesday for people aged 50 and over who are looking to have fun and get fit at the same time!

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We all know January can be tight on the budget so we've put together several offers to help you enjoy 2018 without the financial worries. With these handy offers you can look forward to delicious pub grub, tasty tapas and classic fish and chips at discounted prices. With savvy deals on top accommodation across Eastbourne, it's even more tempting to book that much-needed coastal escape.

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Don’t forget, the Change4Life Roadshow will be stopping at the Tesco Eastbourne Superstore tomorrow! Come on down for useful tips and advice on healthy living for you and your family! #HealthyHabits

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Our Neighbourhood First team responded today to a fly-tip on Paradise Drive with our contractors Milham's, not only was this fly-tip irresponsible from an environmental impact, but caused disruption to drivers and put our teams at risk during the clear up, as the location included a dangerous blind bend and traffic had to be controlled to ensure safe clearance. The waste consisted of bathroom tiles, plasterboard, fire doors and other DIY waste. No evidence was found on site as to the perpetrator so we appeal to anyone who noticed anything suspicious on the night of 17th January to get in touch with the Neighbourhood First Team which can be done through our website at https://buff.ly/2FPnyBW

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To mark Holocaust Memorial Day there will be a free screening of Nicky’s Family today at 7pm in Eastbourne Town Hall.
Nicky’s Family is the documentary of Nicolas Winton’s extraordinary efforts to organise the rescue of 669 children before the outbreak of WWII https://buff.ly/2Dpg6wu
For more information on this and other events taking place go to https://buff.ly/2DpZTqG

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Looking for tips on a healthier lifestyle for you and your family? The @Change4Life Roadshow will be at the @Tesco Eastbourne Superstore on the 22nd of January; why not pop down to see them? #HealthyHabits

User

Are you over 50 and looking to start a new fitness regime for 2018? Sport Eastbourne is running classes every Wednesday for people aged 50 and over who are looking to have fun and get fit at the same time! #HealthyHabits

More about Customer First - Eastbourne Borough Council

Customer First - Eastbourne Borough Council is located at 1 Grove Road, BN21 4TW Eastbourne, East Sussex
01323 410000
Monday: 08:30 - 17:00
Tuesday: 08:30 - 17:00
Wednesday: 08:30 - 17:00
Thursday: 08:30 - 17:00
Friday: 08:30 - 17:00
Saturday: -
Sunday: -
http://www.lewes-eastbourne.gov.uk/