Hatfields Furniture & Interiors

Visit Hatfields' brand NEW Activsleep studio by Sealy UK & Ireland.
Explore this new range of beds and mattresses and discover the comfort first hand!
Sleep well to be well. The Activsleep range from Sealy has one goal and that is to promote healthy living through healthy sleep. A good night’s sleep should leave you feeling refreshed and energised, ready to conquer all that the day throws at you.

Our buyers had a wonderful time at the Spring & Autumn Fair at the NECBirmingham this week.
Keep your eyes peeling for lots of new and exciting lighting, giftware and accessories arriving in-store at Hatfields soon!

A selection of our customer thank you letters & testimonials. More can be viewed on our website or in-store. You can also review Hatfields on Facebook here: https://www.facebook.com/pg/HatfieldsHome Furnishers/reviews/

Hatfields have had the pleasure of furnishing and accessorising another show-home for a group of new build Bungalows, this time in Kirby Le Soken.
Well done team, we all think the Bungalow looks beautiful and very homely!
View more details for the properties by agent 'Peagrams' on Rightmove:... https://www.rightmove.co.uk/property…/p roperty-61330111.html
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⭐⭐⭐ Congratulations to our latest prize draw WINNER, Heidi Turnbull and family! ⭐⭐⭐
Our Facebook competition to WIN the St.Tropez Garden chair ran throughout June and July and our prize winner was chosen at random once the results had been collated in August.
Here is Heidi Turnbull pictured with the prize chair alongside our Managing Director, Robert London.
... We hope the Turnbull family enjoy their prize and latest addition to the garden. Congratulations once again !
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HURRY - Summer Sale ENDS August Bank Holiday Monday!
Final Reductions on selected furniture, flooring and accessories in-store.
View many items on our website now: https://www.hatfieldsofcolchester.com/

// Back by Popular Demand //
'Jasper' has all the curves you can handle and with lavish jewel colours or natural vintage leathers, this armchair is as cute as a button!
With a deep seat and attention to detail, this petite armchair will make the perfect addition to any room. Choose from a range of luxurious plush velvets and fabrics to suit your home, or a number of sumptuous leathers too.
... Place decoratively in the corner of your living room for an extra occasional seat, or in a bedroom or office as a finishing touch.
Summer Sale NOW ON!
https://www.hatfieldsofcolchester.com/jas per-grouped-produc…
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Did you know we have lots of lovely clearance furniture bargains throughout our showrooms?
Many items have up to 50% OFF the original price.
You will also find a choice of clearance carpet remnants and clearance rugs too!
... View many items online now: https://www.hatfieldsofcolchester.com/cle arance.html
Summer Sale NOW ON!
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***NEWLY REDUCED***
Hurry - Further reductions on selected garden furniture ranges.
Available for immediate collection from our warehouse 7 days a week. One of these lovely sets could be yours in-time for the weekend! (Quick delivery also available, ask for details).
... Hurry - whilst stocks last!
http://www.hatfieldsofcolchester.com/gard en-furniture.html
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Sunbathe in style with this stunning sun lounger and side table – the perfect set which is sure to quickly become your favourite relaxation spot in the garden!
In-Stock for immediate collection or a quick delivery, why wait?
Summer Sale NOW ON!... https://www.hatfieldsofcolchester.com/bar bados-lounger-side…
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Visit us in-store to view our extensive displays of stunning and beautifully designed Louis De Poortere rugs.
All in our Summer Sale at great prices!
https://www.hatfieldsofcolchester.com/

LAST CHANCE TODAY!
Enter our Summer Competition to WIN this 'St. Tropez' Garden Chair !
All you need to do for your chance to WIN is simply complete all 3 of the following steps…
... > LIKE this Post > LIKE our Page > TAG your Best-friend in the comments
Good Luck !
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Cuteness Alert 💕
Nature seems to love Hatfields this summer and we’re adding Sparrow Fledglings to the list of bees, dragonflies, pigeons and ducks!
This little one was just found in our rolls of carpet by our employee Sid. We can’t find a nest, so will contact a sanctuary for advice/help. Plus, we’ll continue the search for a nest whilst we wait too. In the meantime, ‘Jack Sparrow’ is being well looked after.

Wow - the sun has been scorching again today with temperatures reaching a high of 33.c in our car park!
What better way to enjoy this weather than lounging in the garden relaxing in style? Our Day Bed, Sun Lounger and Hanging Chair are all currently IN-STOCK for immediate collection 7 days a week.
Not forgetting our gorgeous parasols for when you need a little bit of shade too!
... Summer Sale NOW ON. Plus, Final Reductions on Garden Furniture.
https://www.hatfieldsofcolchester.com/gar den-furniture.html
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Launch Event with Open House - THIS WEEKEND!
This week, Hatfields have had the pleasure of furnishing and accessorising a new build Bungalow in Little Clacton, ready for their launch event this weekend. Well done team, we all think the Bungalow looks stunning!
4 beautifully crafted properties available to view Saturday 21st & Sunday 22nd July, 10am - 4pm.
... View more details on Rightmove: https://www.rightmove.co.uk/property…/p roperty-51650367.html
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We were delighted to donate a new red carpet for the Prettygate Junior School Prom this year.
Here are the teachers posing on the red carpet before the children's arrival !!
We hope everyone had a wonderful time at the prom and wish the class of 2018 all the very best as they take the next step in their educational journey and head to secondary school.

We ordered 2 sofas a week or so again - the first purchase we have made at Hatfields.



Ian Hardstaff helped us and took our order and he was brilliant. Friendly, knowledgeable and a pleasure to deal with. He was excellent - coming to see us in the coffee shop (very good and much appreciated!) with prices and options so that we could make our decision quietly and under no pressure, through to taking our order. It was a first class experience and far removed from other experiences we have had at other retailers in the past.



We visited the outlet over the road too and were really impressed with the selection and the staff were also really friendly and helpful.

We have recently purchased and had fitted flooring for our hallway, stairs and landing. The service has been excellent! From being able to take a sample home to make sure the carpet was exactly the colour and style we would like (as we all know guessing in a store can be risky!), to the home estimation service to ensure all measurements are correct and all needs are met and finally the extremely friendly, hard working and professional fitters (Marc and Jesse). We cannot fault anything. We will definately be returning for any future flooring needs. Thankyou Hatfields!

We buy most of our furniture from Hatfields as you know you can expect quality and efficiency. Our goods arrived earlier than expected which was excellent. We bought bedroom furniture last year and recently a new mattress and coffee tables. Would especially like to thank Andrew Biggin who has excellent knowledge of products, answers numerous questions ( without making you feel daft) and gives you plenty of room never pressurising a sale. Delivery staff efficient and took all packaging away. Well done Hatfields

Truly amazing service, beautiful Sofas and delivery men so nice they made my daughter cry she was so happy. Thank you for making her day x

I recently purchased a new Harlequin Chair from Hatfields. I can't say enough good things about the buying experience. My Salesman Andrew Biggin was very helpful and knowledgable.

I will definitely be returning to purchase more things in the future and would recommend them highly to anyone.

I have bought the vast majority of our furniture from Hatfields and always found them to to be most helpful and efficient. It's nice to deal with a local family company and not a national chain that doesn't care about the customers. Well done Hatfields, just thought I should tell you!

I am a very happy customer and wanted to put a review on face book .

I ordered some Duresta sofas and a footstool from the lovely Melanie who was most helpful and polite and our sofas were kept in storage for a while as had works going on the house . Had them delivered Monday and the legs needed adjusting and Paul came out following day to correct that so very good service and they look amazing .

I ordered a bedroom and stair carpet from Donna who again was very helpful knowledgable and polite and the red carpet took me a while to get right shade and I did and was so beautifully fitted by John and Les . It looks amazing and have sent some pictures in . These fitters were so polite neat and tidy and best carpets ever had fitted particularly the stairs with the rods . Simply stunning thank you

Also I ordered curtains and blinds from Dean and co in Hatfields and have to give a massive thank you to Shirley who simply was so lovely so helpful and knowledgable and clearly loves her job . I am having these all fitted these Friday and know they will look fabulous and to the Fitter Chris who has fitted curtains in the past .

Just wanted to thank the staff who make s big difference when choosing furniture for your home . This is a wonderful store and have been coming here for some years and will continue to do so .

Have had our Sofas delivered this morning from start to finish service has been amazing. Salesman Ian Hardstaff was very helpful not a bit pushy. The delivery men very polite and efficient. Very happy to give 5 stars

Great customer care and service !!!

Great company helpful staff and quality products.

Good afternoon, i just wanted to sing the praises of all staff concerned following a recent purchase. Having been assisted by a helpful member of staff i placed an order which arrived 2 weeks earlier than i had anticipated, this was communicated back to me and arrangements were made for me to collect from the warehouse. On arrival i was greeted by more friendly staff who had already located the item of furniture and had it waiting by the loading bay door where two staff members kindly loaded it into the car, paperwork to hand a signature followed and i was on my way. Transition from initial enquiry in-store to taking delivery was smooth, professional, early. I'd also like to add the furniture was incredibly well packaged making it incredibly easy to unload at the other end, the quality of the furniture is also excellent, i'll be back again soon.

Amazing service, Visited the store yesterday and ordered flooring and furniture. Donna in the flooring department and Jo-Anne in furnishings could not be more helpful, a great asset to the company. A real pleasure shopping in this very well laid out store. Thank you. Vivien and David Bales.

After being assisted by a very experienced sales consultant I purchased and paid in full for two sofas. Everything was going well until it came to arranging delivery, when it was discovered that the manufactures had made a huge error. Hatfield's Customer Service Manager, Steve Trotman has worked tirelessly to rectify an appalling error that was not of Hatfield's making. I can only say thank you. The sofas have now been delivered and are lovely. Mr Trotman arranged compensation from the manufacturer and also offered compensation from Hatfield's. I can only say thank you for sorting out an awful mess so pain free.

We did not have the easiest of orders with Hatfields because we had multiple items at the busiest time of the year. However, one person stood above everyone else and really really cared about us getting the quality of products and service we wanted. So while it was a little frustrating (but you can't control your suppliers which we appreciate) they really did do their very best. The furniture we bought we absolutely adore and nothing were too much trouble to ensure that we were genuinely happy with our purchases. (Even "popping" out to adjust the table to ensure it was right. And the people that came out were really lovely too and incredibly respectful of our home). This is a company that genuinely cares that you are happy with your purchases and we felt that level of care. And believe the sofas we bought are likely to last forever they are that well made.

Hatfields is a local company and it's always good to be able to support local so it's good to be able to share our review of a local company that genuinely cares about your purchases with them.

Really ooor service and staff any other retail outlet would be all over you and keen to engage real staff training issue ,can't knock quality but really hard to make our purchase I know customers are to be tolerated but should be embraced commensurate with the reputation and standing of this store

What a disappointment. We ordered a bed from Hatfields back in May, had it delivered and it was the wrong bed! We were quite happy with the response on the day, Hatfields left us with the wrong bed and promised swift delivery of the one that we had actually ordered. However, since then the customer service has been shocking. We have had to chase, and chase and chase and received excuse after excuse after excuse. We now FINALLY have a delivery date - let's hope that it is the correct bed this time. However, there were no apologies, no trying to get things resolved as quickly as possible. I just have to fit in with the delivery slots available, the Customer Service rep even had the cheek to suggest I call back the day before to check on delivery times. Surely this is the role of Customer Services when dealing with customers who have been inconvenienced by your company. Towards the end of the conversation with "Customer Services" the lady in the department became aggressive and curt. I hope that no-one else has the misfortune of having to deal with the lady in this department. She really needs additional training or to not be in a customer facing role.



So, in summary. I would not suggest buying anything from Hatfields. The only reason I have given one star is that Facebook does not allow me to review and give none.

We've been a frequent customer of Hatfields in the past, but I'm not sure if that's going to continue as the customer service seems to have taken rather a nosedive recently. On a previous visit we felt rather ignored by the staff, but decided to try again yesterday, as we are looking for various items for upcoming room refurbishments.



Unfortunately it was no better. First off to the flooring area. We stood for a while looking at engineered wood flooring hoping for some help from the nearby staff, but none came. Eventually worked out the details ourselves, and strolled off to look at blinds.



Perused the display but then needed some advice. The person who staffed that department was dealing with a customer, but when she walked right up to us to pick up a brochure there was no "I'll be right with you", in fact no even acknowledgement of our existence. Two other staff members were unengaged nearby and one of those walked past, but nothing was said. We walked off, getting pretty cheesed off, and as we walked past another sales chap at his desk, we were discussing our poor experience with the staff, partly to give him a chance to put things right. He simply put his head down in a "not my problem" sort of way until we passed.



The one silver lining was on our way out of the store. A lady with a name badge of "Dot" asked if we needed any help. We thanked her for asking and said how it was a stark contrast to her colleagues. She apologised for our experience and offered us a cup of tea, which was a nice touch. Unfortunately the damage was done by then, but perhaps she could be persuaded to give some of here colleagues some much needed customer service tips!

Really very disappointed and upset with Hatfield's. My best friend and I were ordering £10,000 worth of carpet on two separate orders (my friends jumped from £2200 to £4300) this weekend 9.4.17 which we absolutely loved. We initially gave Alex floor plans of our newly built houses and we still booked into have our property properly measured by 'Paul' at the next available Saturday - Saturday came and Paul although meant to be there at 1pm arrived at 3pm. I had waited in all day to receive a quote from Paul (Alex advised us that Paul would give us a quote there and then), Paul said "I am in a rush to get to my next appointment because they are going out so do not have enough time to sit down and have discussions I will call you later on that evening" - No call was made and I didn't have Paul's direct number to call him. - I therefore waited for the Sunday and spoke to Alex who told me he had great news and the costings would work out at £110 each month for the next 3 years £3960 I told Alex that was great and I would be down to sign the paper work at 3pm that afternoon. - I then received a phone call from Alex who apologized that he had made a huge mistake and the costings was in fact £155 per month for three years totaling £5580. This was a huge jump from my original quote with Alex I was not happy and believe mistakes like this are not easily made. John (Carpet Manager) called me and instead of being apologetic blamed the matter on his Director and stated he was holding him back from accepting Alex's first quote. I was not happy and this is such a shame as my friend and I were looking forward to working with Hatfield's as from previous experience they have done a great job. Lastly I shortly realized that Hatfield's did not have exclusivity on this particular carpet (which Alex stated they did), and Carpet Right in Stanway would match their original quote including fitting, taking away old carpets. My friend has now ordered her carpets from carpet right and I will be doing the same shortly.

Liars who do not care about their customers with Managers who cannot answer questions because "they were not involved in the sale" well find out the answers as that is what Mangers do!!!



When my terminally ill in-laws ordered a sofa in November 2016 they were told it would be delivered in February 2017, I thought this was too long so I called them to see if they could get it quicker, unfortunately not, when we rang in Feb to ask where it was we were informed that they never said Feb they said April, by this time my father-in-law was in hospital & my mother was having chemo & needed a comfortable sofa, so I rang to complain & they offered no explanation regarding the lead time, but said they could come in & get a sofa in stock if they wanted, I then found out they had paid an extra £1,439 after already paying £1,880 for a Parker Knoll recliner that was obviously a display model as it had plastic foot protectors sewn into the base, they also sold them insurance even though I had already explained that as they were both terminal this was unnecessay.



They have offered to send someone to cut of the plastic protectors but we are nervous that this could damage the sofa.



They also bought a nest of tables for £750 that arrived with a big dent in the top, a replacement was meant to arrive in 10 weeks, 13 weeks later no word, so we took the damaged tables back to the shop ourselves.



we were informed by the Service Manager that if they want to return the display model sofa they would be charged 25% = £619.



I am appalled by treatment they have received, they have been lied to & ignored & now after all their failings they want to charge £619 to return it & they are aware that my father-in-law has now died so has had no benefit from their new furniture.