Imagine Health & Spa

Prescriptive September; Treat your skin for just £45 - Saving £20!
Using innovative skincare systems that are as individual as your skin, this Facial is designed for you to find out more about your skin and how to keep it looking radiant and healthy.
After a thorough skin analysis and consultation, a gentle exfoliation precedes the application of a rich vitalising mask which helps us diagnose your skin condition.
... You will then enjoy a Facial Massage and Prescriptive Treatment Mask, all topped off with Eye and Face Hydration and Protection.
Just £45 this month!
Call 0207 368 4005 or email: kensington@imaginespa.co.uk & quote TOM-09-18
http://imaginespa.co.uk/kensington/offers /spa/
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*CLOSED*
To celebrate National Spa Week we are offering our fans the chance to win a Spa Experience for 2 at any Imagine Spa, plus 5 lucky runners up will receive a set of Babor Limited Edition Ampoules!
For your change to win simply tell us in the comments below who you would take with you if you won!
... Closed Sunday 16th at 8pm winners will be randomly selected and notified by Facebook message
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Endless Summer Spa Experience from £40pp!
Extend that summer feeling and while away the hours relaxing in our Facilities and indulging with a Treatment, imagining you are still on your holidays!
You will enjoy:... - Full use of our Spa and Leisure Facilities - Any 30 minute Treatment of your choice from our Face, Body and Massage ranges - Towel and robe for your comfort
£40 per person Monday - Friday £45 per person Saturday - Sunday
Call 0207 368 4005 or email: kensington@imaginespa.co.uk & quote EOM-09-18
http://imaginespa.co.uk/kensington/offers /spa/
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Sensational September Spa offers have landed!
Check your inboxes for our newsletters, or have a look at your nearest Spa's offers here: www.imaginespa.co.uk
Missed our newsletter? Sign up to our mailing list for fantastic special discounts and news!
... Sign up by clicking here: http://imaginespa.co.uk/enews/
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Sunday Night Spa Special!
Enjoy Bed and Breakfast, 30 minute Treatment, Prosecco and more...
Enjoy an overnight stay in one of our newly refurbished bedrooms at our Holiday Inn London - Kensington with unlimited access to our Health Club and Spa Facilities.
... Choose any 30 minute Treatment of your choice, plus a glass of prosecco on arrival!
Awaken the next morning to our scrumptious Buffet Breakfast served in Boulevard Restaurant. Based on 2 adults.
All for just £169 per couple!
To book please call 0207 368 4005 and QUOTE [SUNDAYSPECIAL18]
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Have you entered our #ImagineSelfie Competition?
For a chance of winning a Spa Voucher, simply snap a selfie at one of our Spas and share on Facebook or Instagram using the hashtag #ImagineSelfie
We will pick a winner at the end of every month!
... Get snapping!
Please make sure everyone in your selfie is happy for us to share the photo on our pages before you post it.
Ends 30th September
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We are recruiting for a Spa Manager and a Part Time Spa Therapist to join our team at Imagine Kensington!
If you or someone you know would be interested, please get in touch!
https://www.mosaicgroup.co.uk/careers/

Strawberry Daiquiri Body Blast Treatment, just £35!
*Enjoy a 30 minute Body Exfoliation and a Glass of Prosecco*
The sweet and delicate aroma of this Strawberry Cream Salt Scrub makes it the perfect preparatory Treatment for beautiful, glowing skin. Almost good enough to eat – but please try not to!
... With natural sea salt, oils and decadent strawberries and cream to flood your senses, enjoy this 30 minute Treatment alongside a Glass of Prosecco for just £35 per person.
Why not add on use of our Spa facilities for just £10pp?
Call 0207 368 4005 or email: kensington@imaginespa.co.uk & quote TOM-08-18
http://imaginespa.co.uk/kensington/offers /spa/
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A Carnival Spa Experience – From £42pp
Whether you are lucky enough to be heading off on your summer holidays this month or not, we challenge you not to relish a half day spa all to yourself, to truly relax, revitalise and restore!
Includes:... - Up to 4 hours use of of the Spa and Leisure Facilities - A towel will be provided - A 30 minute Sensory Massage - A Mojito Cocktail
£42 per person Monday – Friday £45 per person Saturday and Sunday
Treat yourself even further by upgrading to an additional 30 minute Treatment for an extra £26?
Call 0207 368 4005 or email: kensington@imaginespa.co.uk & quote EOM-08-18
http://imaginespa.co.uk/kensington/offers /spa/
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Our August Spa offers are here!
Look out for our newsletters in your inboxes, or check out your nearest Spa's offers here: www.imaginespa.co.uk
Missing our offers? Why not sign up to our mailing list? Lots of special discounts and news!
... Click here to sign up: http://imaginespa.co.uk/enews/
Happy Holidays everyone!
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*Competition Launch!*
Our Summer #ImagineSelfie Competition is back!
To be in for a chance of winning a Spa Voucher, simply snap a selfie at one of our Spas and share on Facebook or Instagram using #ImagineSelfie
... We will pick a winner at the end of every month!
Get snapping!
Competition ends 30th September
Please make sure everyone in your selfie is happy for us to share the photo on our pages before you post it.
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We've reached 300 page likes!
Thank you to our lovely fans!

Sparkling Morning Retreat - Only £29 The perfect escape for some 'me-time' when your time is of a premium...
Our Sparkling Morning Retreat can be taken between 9am - 12 noon Monday - Friday only With a glass of Prosecco, you will enjoy full use of our swimming pool, Jacuzzi, sauna and steam room, followed by a gorgeous 30 minute treatment.all in the comfort of a robe.
... All for just £29 per person.
And if you have a little more time on your hands, why not upgrade your package and extend your treatment time to 60 minutes for just an extra £26 per person
Call us on 0207 368 4005 to book dates up until 31st August. Must be booked and paid in full by 20th July
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*Closed*
Unlucky for some? Not our fans, we are giving 3 lucky fans the chance to win our Imagine 30 minute Raindrop Massage!
To be in the draw just tell us in the comments which is your favourite Imagine Spa
... We will randomly pick a winner on Monday 16th July.
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Treatment of the Month: Murray Mint Foot Cooler - 30 minutes for just £25!
Treat yourself to this Wimbledon-inspired relaxing Treatment!
Designed to invigorate and refresh tired legs and feet, this Treatment involves a cooling stimulating Foot Mask followed by a relaxing Massage using draining movements to help stimulate blood flow and circulation.
... Peppermint is a natural ingredient used in this Treatment to stimulate circulation of swollen legs and tired feet and promote healthy vibrant skin.
Plus a Peppermint Tea is included!
Call 0207 368 4005 or email: kensington@imaginespa.co.uk & quote TOM-07-18
http://imaginespa.co.uk/kensington/offers /spa/
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*CLOSED*
Competition alert
The NHS turns 70 today!
... This gives us the perfect opportunity to recognise and thank the NHS staff for the incredible work they do, by providing this extraordinary service.
Simply nominate an NHS staff member in the comments below for them to be in for a chance of winning a Full Day Spa Experience!
We will randomly pick 3 winners on Monday 9th July!
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Sensational Summer Spa Day – Just £39pp
Treat yourself and a loved one to a Summer Inspired Spa Day this July!
Package includes:... - Up to 4 hours use of the Spa Facilities - A robe and towel and slippers - A choice of herbal tea - Plus, a 30 minute Raindrop Massage
Just £39 per person!
Why not make your day extra special and add a glass of bubbly for just £5 per person?
Call 0207 368 4005 or email: kensington@imaginespa.co.uk & quote EOM-07-18
http://imaginespa.co.uk/kensington/offers /spa/
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Summer is well and truly here... and so are our new Spa offers!
Our newsletters will be landing in your inboxes tomorrow, but if you can’t wait that long visit the website www.imaginespa.co.uk to check them out!
Missing our emails? Why not sign up to our mailing list? Packed with special offers and news!
... Click here to sign up now: http://imaginespa.co.uk/enews/
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Twilight Spa Package With Prosecco - Only £39! Enjoy the perfect escape after work.
When time is of the essence, we have a perfect Spa Experience that allows you to have that all important 'me-time'.
... Our Twilight Spa and Prosecco Experience allows you to take a couple of hours out of your busy schedule. Available to take Monday - Friday between 6pm and 9pm it is the perfect end to the day!
With a glass of Prosecco, you will enjoy full use of our Swimming Pool, Jacuzzi, Sauna and Steam Room, followed by a gorgeous 30 minute Treatment all in the comfort of a robe.
All for just £39 per person!
And if you have a little more time on your hands, why not upgrade your package and extend your treatment time to 60 minutes for just an extra £25 per person?
To book call 0207 368 4005
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*Closed*
COMPETITION ALERT
It's National Selfie Day... Share a selfie of you and whoever you are with today in the comments below and we will randomly pick a winner on Friday!
... Get snapping!
Sneak Peek... We will be launching our Summer #SpaSelfie competition soon - keep posted! Follow us on Instagram for updates: www.instagram.com/imaginespauk
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Happy Father's Day to all the Dads out there!
Why not enter our giveaway on Facebook? Closes on Monday!
https://www.facebook.com/ImagineSpaUK/pos ts/10155333085982484

*Closed*
Competition Time!
Here's a chance to say 'Thank You Dad'...
... We'd love to hear why your Dad deserves some relaxation and pampering!
We will randomly pick a winner to win a voucher for him at a Spa of his choice. Good luck!
Competition closes Monday 18th June at 9am
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The Ultimate Spa-Cation, from £45 per person!
Not heading off for a holiday this year? or already been and feeling forlorn? Fear not, as we bring you our Ultimate Spa-Cation.
Includes:... - Up to 4 hours Spa Facility Use - A robe and towel - A 30 minute Treatment of your choice - A Mojito cocktail
Weekdays just £45 per person Weekends just £49 per person
Call 0207 368 4005 or email: kensington@imaginespa.co.uk & quote EOM-06-18
http://imaginespa.co.uk/kensington/offers /spa/
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Summer's on it's way... and our June Spa offers are here!
Missing our emails? Why not sign up to our mailing list? Packed with special offers and news!
Plus... you'll receive a discount off your first treatment!
... What's not to love?
Click here to sign up now: http://imaginespa.co.uk/enews/
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Tip of the Month!
Lipstick's most iconic colour has been reinvented this season, proving that there are endless ways to wear a dramatic red. Which red should you wear to suit your skin tone?
Here are a few pointers…
... If you are pale-skinned; bold red lipstick is not what you want. Have a look for shades that are more a mixture of coral-red, orange-red or peach-red. Subtler but more suitable!
If you have darker skin, you can get away with bolder red lipstick. Darker lipstick shades are best reserved for people with dark hair as the shades will complement each other.
Olive skinned should go for brighter reds. Dull, matte red, or purplish-reds, may not suit.
Asian complexions will work best with red lipsticks that have a blue or purplish undertone.
Whatever you do, try the lipstick before you buy it. If in doubt ask a professional!
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You're invited to a Royal pampering... join us at Imagine Spa Kensington with this exclusive online only offer!
Click here to purchase ‘A Royal Invitation’:
https://imaginespa.giftpro.co.uk/…/roya l-invitation-at-ima…/
... Includes: - Spa facility access for up to 4 hours - A glorious glass of prosecco each - Plus if you fancy a little more, we will treat you to 25% discount on any of our spa treatments from our Massage, Body and Facial ranges
Weekdays just £25 for two - Weekends just £35
Be quick! This offer must be bought before 9pm Monday 21st May 2018
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*Closed*
With a rather large wedding looming this weekend we thought we'd give one of our fans the chance to feel like royalty too.
Simply nominate a friend in the comments below who has a big day coming up or who needs a treat and we will randomly pick a winner to receive a Make up Application and Manicure at the Imagine Spa of their choice.
... Closes 8pm on 19th May
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Treatment of the Month: Strip Pollution from City-Slicked Skin
Introducing our NEW Charcoal & Volcanic Sand Anti-Pollution Facial, packed with anti-oxidants to help build your skins defence to city life & pollution...
45 minutes just £39! What's not to love?
... Call 0207 368 4005 or email: kensington@imaginespa.co.uk & quote TOM-05-18
http://imaginespa.co.uk/kensington/offers /spa/
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Regal Retreat Spa Day, from £42!
This month we are celebrating the wedding of the year! Why not join us for a royal pamper this May?
Includes:... - Full access to Spa and Leisure Facilities - Robe and Towel - A 30 minute massage from the following two options: Sensory Massage with Lava Stones Raindrop Massage
PLUS- A glass of bubbly, Splendid!
Weekdays – £42 per person Weekends – £47 per person
Call 0207 368 4005 or email: kensington@imaginespa.co.uk & quote EOM-05-18
http://imaginespa.co.uk/kensington/offers /spa/
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Pinch punch... first day of the month, our Spa offers are here!
Visit our website and choose a spa near you, to find out what's in store this May!
http://imaginespa.co.uk/

Running the marathon this weekend or know someone that is? In desperate need for some indulgence that is purse friendly? Imagine Spa Kensington are taking £10 off all our 30 minute massages next week only.
That's £10 off any 30 minute massage from the 23rd April to the 27th April but be quick!
To book please call 02073 684005
... Full payment taken on booking. offer exclusively for Monday-Friday use between 23rd and 27th of April. Limited spaces available. Cannot be used in conjunction with any other offer, discount or promotion.
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Wow... we've reached 8000 Facebook Fans! You're all amazing!
Thank you
More giveaways coming soon, keep posted!

Imagine the possibilities! You could end up with a treatment named after you too 😀

*CLOSED*
Friday 13th - unlucky for some... not for our fans though!
We have 5 vouchers to giveaway for our signature treatment - the 30 minute Raindrop Massage!
... To be in with the chance of winning just tell us in the comments below which spa you would like to visit and we will randomly pick 5 winners on Monday 16th April.
Closes tonight at 10pm
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Treatment of the Month: Scrub Up Well!
A body scrub is an essential treatment for removing dead skin cells, increasing the circulation and leaving it feeling as soft as silk, revealing a brighter glow to your skin.
We use rich grain mineral salts mixed with your chosen luxurious, silky smooth oil to exfoliate the skin, stabilise moisture levels and promote skin renewal. Perfect before a massage or wrap – so could be a great one to add onto our experience of the month this Apr...il!
Just £30 this month and available to enjoy Monday – Friday only.
Call 0207 368 4005 or email: kensington@imaginespa.co.uk & quote TOM-04-18
http://imaginespa.co.uk/kensington/offers /spa/
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Sensory April, Indulge without the guilt this Easter
Forget the chocolate indulgence and treat yourself to a perfect relaxing, sensory experience.
In the comfort of robe and towel, enjoy:... - Full access to our Spa and Leisure Facilities - 30 minute Sensory Massage
All for just £42 Monday - Friday and £45 at weekends
Fancy a little bit extra? Then why not upgrade to a full 1 hour Sensory massage for just an extra £28?
Call 0207 368 4005 or email: kensington@imaginespa.co.uk & quote EOM-04-18
http://imaginespa.co.uk/kensington/offers /spa/
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Saturday was a bit nosy due to kids swimming lessons but apart from that staff were friendly and accommodating. Lovely place to chill out!

My sister and I came to Imagine Health & Spa in Kensington yesterday as part of our girly pamper Sunday. We thoroughly enjoyed our time using the spa facilities. One thing I did find a little odd, the Sauna is within the changing rooms, rather than near the other facilities. But, nevertheless it was a lovely visit and I'd happily return again.

My daughter and I had a lovely day yesterday. Arrived in the morning. Welcomed and shown around. We used the Gym. Which us well equipped, Swimming pool, Jacuzzi, Steam and Sauna I then had a lovely facial and my daughter had a body scrub and massage. Both therapists were very nice. We then used the showers and hairdryers before leaving. A very.nice experience!

Lovely spa and great staff. I had a massage and it was quite possibly the best massage I've had. Thank you so much, cannot wait to visit again

I got a wowcher deal for myself and my very stressed friend, we had such a relaxing day. The sauna, steam room and pool were excellent, the facilities were clean and the facial treatment was amazing. Whilst there were some very noisy swimming lessons going on, we had been warned so didn't mind at all. Great service, we would definitely return!

Had a lovely spa day experience,staff were very accommodating. I had a hot stone treatment for the first time and was amazing. Place is very clean. The only downside was not enough space to relax e.g. More sunbeds or comfy seats to relax already looking to come back in Feb defo treating myself more spa days!

Gym has all the necessary for me , and Spa facilities are awesome especially when they have sauna and steam room :-)

Cracking facilities.

The Pool, steam room, sauna and Jacuzzi are spot on.

Very clean and well looked after.

My boyfriend bought me a wowcher gift for this spa for my birthday, we visited yesterday and had a lovely time. Our experience was made extremely enjoyable thanks to Dani who was very friendly and asked about where we were staying and even recommended us some bars in the area, she also brought us a glass of complimentary prosecco each when we mentioned our trip was for both mine and my partner's birthday. We also had a treatment each, I would really recommend the body scrub. The only thing that was slightly off putting about the spa is that children's swimming lessons were taking place in the pool so the atmosphere wasn't exactly relaxing. Overall, a really nice experience :)

Lovely staff and clean facilities. Have been twice. Good value. Would be nice if there was fruit or more interesting cold drinks available.

Had an an amazing time, my massage was great! Facilities was also great. On the downside the brown robes need to be in the bin, colours were faded and bleach mark. Not good for your establishment.

2nd time lucky ! My advice go before 12 or after 7pm because of swimming lessons and kids everywhere, therapist Elona was excellent, very warm and caring with a passion for therapy, pool area nice for the price.

I took my girlfriend here for her birthday, the atmosphere is relaxing when you arrive. Welcoming staff offer hot drinks and hand you a consultation form. If you're having a treatment you'll have a quick consultation with your therapist prior. The Gym is nice and intimate and there are classes throughout the day in the studio.



They have a sauna, steam room, hot jacuzzi and a swimming pool. They also have four loungers alongside the swimming pool. This area is meant to be a relaxation area however, the spa hold swimming lessons throughout the day, meaning many children are present.

This defeats the purpose of a spa, which is to be relaxing, I am partially deaf so I didn't mind but my partner lost her relaxation when we got to the 4pm mark as more children filled the pools and she says the women's changing room was full of children making noise.



This is without mentioning that the sauna is not unisex like the steam room and they are placed in respective male/female changing rooms.



It could be a fantastic spa but the children ruin it.

I booked a "Twilight spa experience with 30 minute treatment and prosecco". I shall tell you about the spa, the treatment, and the prosecco...



The spa was nice. I used the pool, the steam room and the jacuzzi. As it was evening it wasn't too busy, so I managed to get time in the small jacuzzi. There were 4 plastic sun beds, and maybe 6-8 plastic chairs lined up against a wall. If you're going to call a place a spa, I think you should invest in the atmosphere a little - the quality of this furniture was lacking. I loved the sparkly lit star like ceiling above the pool though. Steam room was nice, pool was nice. Would be nice if the sauna was in the same area rather than before you head through into the pool area.



The treatment was lovely, I had a sensory body massage. The lady who did the massage was very nice, and did a good job. She clearly understands that making people feel comfortable is very important. I like the way they get you to select your oil by your senses, definitely made for a better experience.

The reception area in part had a nice feel, with iced water and a selection of herbal teas available.

I see the welcome and explanation of your experience as very important when having a "spa experience". This is where Imagine Spa fell down majorly.

I told the receptionist I had a twilight spa experience and she asked me to take a seat. She then bought over a questionnaire and asked me to fill it in. I did, and attempted to give it back, but was told to sit down and that she would come to me. Wish I was a mind reader. She seemed to want to take her own time to do her own thing, so I just waited to be told what was happening. She brought me a towel and robe and showed me he changing room and let me know where the sauna and steam room were. No mention yet of the prosecco. No mention of my treatment, so I asked if I should come back for that at 8.15, she said probably 8 would be better.

I came back at 8 and waited for 8.15 (no idea what the 15 mins was for, but I had a nice lemon and ginger tea while I waited). Still no mention of the prosecco. After the massage I had another tea planning to go for a quick swim before leaving, but remembered the prosecco at this point. I felt forced to ask if I was supposed to get it at the end, to which the receptionist said yes now and went and got it. No swim then.

I drank my prosecco in reception accompanied by horrendous unprofessional flirting by the receptionist with at least 2 men for a good 20 mins. No wonder she wasn't interested in my experience.

On leaving, she took my locker coin and forgot to refund my £1 coin so I had to ask.

Thank god for the masseuse.

Had a lovely facial and massage but the spa experience was definitely ruined by the kids swimming lessons that go on constantly throughout the day which made it hard to relax around the pool and in the jacuzzi. Would live to visit again on a kid free day �

We had a mixed day at the Spa. It is based in the Holiday Inn in Kensington. On the plus side Jackie enjoyed her facial, and I had possibly the best massage I have ever had. They didn't do a very good job on Jackie's nails - not a great palce for a manicure or a pedicure. The Jacuzzi was tiny and konly seated two so difficult to claim a slot. The steam room was good. The pool was ok but they were running swimming lessons for young children, which to be fair they did warn us about. The food at the hotel was expensive and not that good and the service was slow, despite almost nobody being there. I do't think we'll be back there again

Its ok. Not really a spa. Doesn't have that feel or atmosphere. Not very relaxing to be honest. No relaxation area either. Its more like a leisure centre pool fitness centre. Jacuzzi way too small. Pool very deep which is the good thing. I planned to have a day there. We left within 2 hours. Quite disappointing as we expected a Spa day

Cramped changing room, tiny jacuzzi and rude staff. Lovely pool and in a nice hotel. Not my favourite �

Kensington Imagine Spa visit 16th Feb



This is what has been emailed to the hotel about our experience.



"After receiving a gift from my friend for a spa day for my birthday last year I was ecstatic. She had spent ages looking for the perfect deal. After coming across your awesome ‘Wowcher’ spa day experience deal we were willing to drive over 3 hours to get to you.

After arriving at the Holiday Inn we thought wow this place looks beautiful, but then we arrived at the spa.



After our 3-hour journey we were in desperate need of some relaxation. We were welcomed into the spa by a receptionist and a therapist. Both who had no idea what we had booked in. We had to spend 10 minutes trying to tell them the same thing over and over again.

We eventually got there and was shown into the changing area. What can I say about the changing area, well first of all we were not pre-warned about the £1 per locker situation, in this a day and age where almost everything is paid by card we were lucky that one of us had some change.



We made our way to the toilet stalls to get changed because it was either in there or a soaked shower. It was disgusting. The state of the toilet was that similar to that of a public toilet. Not to mention the smell.

So eventually we made our way to the pool area where we thought we could relax as we had 2 hours before our spa treatments. We had been informed that there would be loungers reserved for clients where we could lay down and rest. There were four loungers. All taken. We opted to put our stuff on a plastic chair and go enjoy a steam. Oh wait. The steam room was out of order. We DID NOT get informed of this, but in fact got told the direction as to where it was.



Not feeling as relaxed at we hoped we went for a dip in the pool. Which is fine but we did not drive 3 hours to go swimming. So we got out and got dressed, as there was nowhere else to relax we went for some lunch in the hotel above.



When we returned we patiently waited in the seating area until we were called through for our treatments. The table was covered in used empty cups of water and teas. Not nice to look at.



Once we were called though we were surprised to find that we were put in the same treatment room. Luckily we are close friends but it would have been courteous to ask if this was okay prior to going in.

As we had opted for different treatments myself a body scrub and my friend a facial I felt it was odd that I had to get up and ‘shower’ whilst my friend had a relaxing facial. I have had body scrubs where the therapist will use hot water and a sponge to simply wipe off the scrub. Much more relaxing, would also have made me feel less self-conscious as I had to take my underwear off in a room full of people to have this shower.



Next we had our ‘hour long’ treatments yes they were lovely. However, as a qualified beauty therapist I am well aware of what the step by step routines are for a facial. I had noticed that my lady had finished my facial before her colleague. Obviously it would have been unprofessional for her to not finish at the same time. However dry rubbing my face for 10 minutes until she had finished did not really relax me.



We were then told to slowly get up and get dressed at our own pace only to have someone knock on the door within 30 seconds of us getting up to tell us to hurry up as they had another client in at 4.

Now bearing in mind that we had a total oh 1H30m worth of treatments. To which we were told the second would start at 3:15 even if it was started early it would not have been a full hours treatment if we had to ‘slowly wake up’ and get ready and if the room had to be remade for the next client. Poor time keeping. And VERY rude.



We were then basically kicked out. No thank you. No goodbye.



This is not acceptable. Our day was not relaxing at all we left more stressed than when we arrived.

Saturday was a bit nosy due to kids swimming lessons but apart from that staff were friendly and accommodating. Lovely place to chill out!

My sister and I came to Imagine Health & Spa in Kensington yesterday as part of our girly pamper Sunday. We thoroughly enjoyed our time using the spa facilities. One thing I did find a little odd, the Sauna is within the changing rooms, rather than near the other facilities. But, nevertheless it was a lovely visit and I'd happily return again.

My daughter and I had a lovely day yesterday. Arrived in the morning. Welcomed and shown around. We used the Gym. Which us well equipped, Swimming pool, Jacuzzi, Steam and Sauna I then had a lovely facial and my daughter had a body scrub and massage. Both therapists were very nice. We then used the showers and hairdryers before leaving. A very.nice experience!

Lovely spa and great staff. I had a massage and it was quite possibly the best massage I've had. Thank you so much, cannot wait to visit again

I got a wowcher deal for myself and my very stressed friend, we had such a relaxing day. The sauna, steam room and pool were excellent, the facilities were clean and the facial treatment was amazing. Whilst there were some very noisy swimming lessons going on, we had been warned so didn't mind at all. Great service, we would definitely return!

Had a lovely spa day experience,staff were very accommodating. I had a hot stone treatment for the first time and was amazing. Place is very clean. The only downside was not enough space to relax e.g. More sunbeds or comfy seats to relax already looking to come back in Feb defo treating myself more spa days!

Gym has all the necessary for me , and Spa facilities are awesome especially when they have sauna and steam room :-)

Cracking facilities.

The Pool, steam room, sauna and Jacuzzi are spot on.

Very clean and well looked after.

My boyfriend bought me a wowcher gift for this spa for my birthday, we visited yesterday and had a lovely time. Our experience was made extremely enjoyable thanks to Dani who was very friendly and asked about where we were staying and even recommended us some bars in the area, she also brought us a glass of complimentary prosecco each when we mentioned our trip was for both mine and my partner's birthday. We also had a treatment each, I would really recommend the body scrub. The only thing that was slightly off putting about the spa is that children's swimming lessons were taking place in the pool so the atmosphere wasn't exactly relaxing. Overall, a really nice experience :)

Lovely staff and clean facilities. Have been twice. Good value. Would be nice if there was fruit or more interesting cold drinks available.

Had an an amazing time, my massage was great! Facilities was also great. On the downside the brown robes need to be in the bin, colours were faded and bleach mark. Not good for your establishment.

2nd time lucky ! My advice go before 12 or after 7pm because of swimming lessons and kids everywhere, therapist Elona was excellent, very warm and caring with a passion for therapy, pool area nice for the price.

I took my girlfriend here for her birthday, the atmosphere is relaxing when you arrive. Welcoming staff offer hot drinks and hand you a consultation form. If you're having a treatment you'll have a quick consultation with your therapist prior. The Gym is nice and intimate and there are classes throughout the day in the studio.



They have a sauna, steam room, hot jacuzzi and a swimming pool. They also have four loungers alongside the swimming pool. This area is meant to be a relaxation area however, the spa hold swimming lessons throughout the day, meaning many children are present.

This defeats the purpose of a spa, which is to be relaxing, I am partially deaf so I didn't mind but my partner lost her relaxation when we got to the 4pm mark as more children filled the pools and she says the women's changing room was full of children making noise.



This is without mentioning that the sauna is not unisex like the steam room and they are placed in respective male/female changing rooms.



It could be a fantastic spa but the children ruin it.

I booked a "Twilight spa experience with 30 minute treatment and prosecco". I shall tell you about the spa, the treatment, and the prosecco...



The spa was nice. I used the pool, the steam room and the jacuzzi. As it was evening it wasn't too busy, so I managed to get time in the small jacuzzi. There were 4 plastic sun beds, and maybe 6-8 plastic chairs lined up against a wall. If you're going to call a place a spa, I think you should invest in the atmosphere a little - the quality of this furniture was lacking. I loved the sparkly lit star like ceiling above the pool though. Steam room was nice, pool was nice. Would be nice if the sauna was in the same area rather than before you head through into the pool area.



The treatment was lovely, I had a sensory body massage. The lady who did the massage was very nice, and did a good job. She clearly understands that making people feel comfortable is very important. I like the way they get you to select your oil by your senses, definitely made for a better experience.

The reception area in part had a nice feel, with iced water and a selection of herbal teas available.

I see the welcome and explanation of your experience as very important when having a "spa experience". This is where Imagine Spa fell down majorly.

I told the receptionist I had a twilight spa experience and she asked me to take a seat. She then bought over a questionnaire and asked me to fill it in. I did, and attempted to give it back, but was told to sit down and that she would come to me. Wish I was a mind reader. She seemed to want to take her own time to do her own thing, so I just waited to be told what was happening. She brought me a towel and robe and showed me he changing room and let me know where the sauna and steam room were. No mention yet of the prosecco. No mention of my treatment, so I asked if I should come back for that at 8.15, she said probably 8 would be better.

I came back at 8 and waited for 8.15 (no idea what the 15 mins was for, but I had a nice lemon and ginger tea while I waited). Still no mention of the prosecco. After the massage I had another tea planning to go for a quick swim before leaving, but remembered the prosecco at this point. I felt forced to ask if I was supposed to get it at the end, to which the receptionist said yes now and went and got it. No swim then.

I drank my prosecco in reception accompanied by horrendous unprofessional flirting by the receptionist with at least 2 men for a good 20 mins. No wonder she wasn't interested in my experience.

On leaving, she took my locker coin and forgot to refund my £1 coin so I had to ask.

Thank god for the masseuse.

Had a lovely facial and massage but the spa experience was definitely ruined by the kids swimming lessons that go on constantly throughout the day which made it hard to relax around the pool and in the jacuzzi. Would live to visit again on a kid free day �

We had a mixed day at the Spa. It is based in the Holiday Inn in Kensington. On the plus side Jackie enjoyed her facial, and I had possibly the best massage I have ever had. They didn't do a very good job on Jackie's nails - not a great palce for a manicure or a pedicure. The Jacuzzi was tiny and konly seated two so difficult to claim a slot. The steam room was good. The pool was ok but they were running swimming lessons for young children, which to be fair they did warn us about. The food at the hotel was expensive and not that good and the service was slow, despite almost nobody being there. I do't think we'll be back there again

Its ok. Not really a spa. Doesn't have that feel or atmosphere. Not very relaxing to be honest. No relaxation area either. Its more like a leisure centre pool fitness centre. Jacuzzi way too small. Pool very deep which is the good thing. I planned to have a day there. We left within 2 hours. Quite disappointing as we expected a Spa day

Cramped changing room, tiny jacuzzi and rude staff. Lovely pool and in a nice hotel. Not my favourite �

Kensington Imagine Spa visit 16th Feb



This is what has been emailed to the hotel about our experience.



"After receiving a gift from my friend for a spa day for my birthday last year I was ecstatic. She had spent ages looking for the perfect deal. After coming across your awesome ‘Wowcher’ spa day experience deal we were willing to drive over 3 hours to get to you.

After arriving at the Holiday Inn we thought wow this place looks beautiful, but then we arrived at the spa.



After our 3-hour journey we were in desperate need of some relaxation. We were welcomed into the spa by a receptionist and a therapist. Both who had no idea what we had booked in. We had to spend 10 minutes trying to tell them the same thing over and over again.

We eventually got there and was shown into the changing area. What can I say about the changing area, well first of all we were not pre-warned about the £1 per locker situation, in this a day and age where almost everything is paid by card we were lucky that one of us had some change.



We made our way to the toilet stalls to get changed because it was either in there or a soaked shower. It was disgusting. The state of the toilet was that similar to that of a public toilet. Not to mention the smell.

So eventually we made our way to the pool area where we thought we could relax as we had 2 hours before our spa treatments. We had been informed that there would be loungers reserved for clients where we could lay down and rest. There were four loungers. All taken. We opted to put our stuff on a plastic chair and go enjoy a steam. Oh wait. The steam room was out of order. We DID NOT get informed of this, but in fact got told the direction as to where it was.



Not feeling as relaxed at we hoped we went for a dip in the pool. Which is fine but we did not drive 3 hours to go swimming. So we got out and got dressed, as there was nowhere else to relax we went for some lunch in the hotel above.



When we returned we patiently waited in the seating area until we were called through for our treatments. The table was covered in used empty cups of water and teas. Not nice to look at.



Once we were called though we were surprised to find that we were put in the same treatment room. Luckily we are close friends but it would have been courteous to ask if this was okay prior to going in.

As we had opted for different treatments myself a body scrub and my friend a facial I felt it was odd that I had to get up and ‘shower’ whilst my friend had a relaxing facial. I have had body scrubs where the therapist will use hot water and a sponge to simply wipe off the scrub. Much more relaxing, would also have made me feel less self-conscious as I had to take my underwear off in a room full of people to have this shower.



Next we had our ‘hour long’ treatments yes they were lovely. However, as a qualified beauty therapist I am well aware of what the step by step routines are for a facial. I had noticed that my lady had finished my facial before her colleague. Obviously it would have been unprofessional for her to not finish at the same time. However dry rubbing my face for 10 minutes until she had finished did not really relax me.



We were then told to slowly get up and get dressed at our own pace only to have someone knock on the door within 30 seconds of us getting up to tell us to hurry up as they had another client in at 4.

Now bearing in mind that we had a total oh 1H30m worth of treatments. To which we were told the second would start at 3:15 even if it was started early it would not have been a full hours treatment if we had to ‘slowly wake up’ and get ready and if the room had to be remade for the next client. Poor time keeping. And VERY rude.



We were then basically kicked out. No thank you. No goodbye.



This is not acceptable. Our day was not relaxing at all we left more stressed than when we arrived.

Saturday was a bit nosy due to kids swimming lessons but apart from that staff were friendly and accommodating. Lovely place to chill out!

My sister and I came to Imagine Health & Spa in Kensington yesterday as part of our girly pamper Sunday. We thoroughly enjoyed our time using the spa facilities. One thing I did find a little odd, the Sauna is within the changing rooms, rather than near the other facilities. But, nevertheless it was a lovely visit and I'd happily return again.

My daughter and I had a lovely day yesterday. Arrived in the morning. Welcomed and shown around. We used the Gym. Which us well equipped, Swimming pool, Jacuzzi, Steam and Sauna I then had a lovely facial and my daughter had a body scrub and massage. Both therapists were very nice. We then used the showers and hairdryers before leaving. A very.nice experience!

Lovely spa and great staff. I had a massage and it was quite possibly the best massage I've had. Thank you so much, cannot wait to visit again

I got a wowcher deal for myself and my very stressed friend, we had such a relaxing day. The sauna, steam room and pool were excellent, the facilities were clean and the facial treatment was amazing. Whilst there were some very noisy swimming lessons going on, we had been warned so didn't mind at all. Great service, we would definitely return!

Had a lovely spa day experience,staff were very accommodating. I had a hot stone treatment for the first time and was amazing. Place is very clean. The only downside was not enough space to relax e.g. More sunbeds or comfy seats to relax already looking to come back in Feb defo treating myself more spa days!

Gym has all the necessary for me , and Spa facilities are awesome especially when they have sauna and steam room :-)

Cracking facilities.

The Pool, steam room, sauna and Jacuzzi are spot on.

Very clean and well looked after.

My boyfriend bought me a wowcher gift for this spa for my birthday, we visited yesterday and had a lovely time. Our experience was made extremely enjoyable thanks to Dani who was very friendly and asked about where we were staying and even recommended us some bars in the area, she also brought us a glass of complimentary prosecco each when we mentioned our trip was for both mine and my partner's birthday. We also had a treatment each, I would really recommend the body scrub. The only thing that was slightly off putting about the spa is that children's swimming lessons were taking place in the pool so the atmosphere wasn't exactly relaxing. Overall, a really nice experience :)

Lovely staff and clean facilities. Have been twice. Good value. Would be nice if there was fruit or more interesting cold drinks available.

Had an an amazing time, my massage was great! Facilities was also great. On the downside the brown robes need to be in the bin, colours were faded and bleach mark. Not good for your establishment.

2nd time lucky ! My advice go before 12 or after 7pm because of swimming lessons and kids everywhere, therapist Elona was excellent, very warm and caring with a passion for therapy, pool area nice for the price.

I took my girlfriend here for her birthday, the atmosphere is relaxing when you arrive. Welcoming staff offer hot drinks and hand you a consultation form. If you're having a treatment you'll have a quick consultation with your therapist prior. The Gym is nice and intimate and there are classes throughout the day in the studio.



They have a sauna, steam room, hot jacuzzi and a swimming pool. They also have four loungers alongside the swimming pool. This area is meant to be a relaxation area however, the spa hold swimming lessons throughout the day, meaning many children are present.

This defeats the purpose of a spa, which is to be relaxing, I am partially deaf so I didn't mind but my partner lost her relaxation when we got to the 4pm mark as more children filled the pools and she says the women's changing room was full of children making noise.



This is without mentioning that the sauna is not unisex like the steam room and they are placed in respective male/female changing rooms.



It could be a fantastic spa but the children ruin it.

I booked a "Twilight spa experience with 30 minute treatment and prosecco". I shall tell you about the spa, the treatment, and the prosecco...



The spa was nice. I used the pool, the steam room and the jacuzzi. As it was evening it wasn't too busy, so I managed to get time in the small jacuzzi. There were 4 plastic sun beds, and maybe 6-8 plastic chairs lined up against a wall. If you're going to call a place a spa, I think you should invest in the atmosphere a little - the quality of this furniture was lacking. I loved the sparkly lit star like ceiling above the pool though. Steam room was nice, pool was nice. Would be nice if the sauna was in the same area rather than before you head through into the pool area.



The treatment was lovely, I had a sensory body massage. The lady who did the massage was very nice, and did a good job. She clearly understands that making people feel comfortable is very important. I like the way they get you to select your oil by your senses, definitely made for a better experience.

The reception area in part had a nice feel, with iced water and a selection of herbal teas available.

I see the welcome and explanation of your experience as very important when having a "spa experience". This is where Imagine Spa fell down majorly.

I told the receptionist I had a twilight spa experience and she asked me to take a seat. She then bought over a questionnaire and asked me to fill it in. I did, and attempted to give it back, but was told to sit down and that she would come to me. Wish I was a mind reader. She seemed to want to take her own time to do her own thing, so I just waited to be told what was happening. She brought me a towel and robe and showed me he changing room and let me know where the sauna and steam room were. No mention yet of the prosecco. No mention of my treatment, so I asked if I should come back for that at 8.15, she said probably 8 would be better.

I came back at 8 and waited for 8.15 (no idea what the 15 mins was for, but I had a nice lemon and ginger tea while I waited). Still no mention of the prosecco. After the massage I had another tea planning to go for a quick swim before leaving, but remembered the prosecco at this point. I felt forced to ask if I was supposed to get it at the end, to which the receptionist said yes now and went and got it. No swim then.

I drank my prosecco in reception accompanied by horrendous unprofessional flirting by the receptionist with at least 2 men for a good 20 mins. No wonder she wasn't interested in my experience.

On leaving, she took my locker coin and forgot to refund my £1 coin so I had to ask.

Thank god for the masseuse.

Had a lovely facial and massage but the spa experience was definitely ruined by the kids swimming lessons that go on constantly throughout the day which made it hard to relax around the pool and in the jacuzzi. Would live to visit again on a kid free day �

We had a mixed day at the Spa. It is based in the Holiday Inn in Kensington. On the plus side Jackie enjoyed her facial, and I had possibly the best massage I have ever had. They didn't do a very good job on Jackie's nails - not a great palce for a manicure or a pedicure. The Jacuzzi was tiny and konly seated two so difficult to claim a slot. The steam room was good. The pool was ok but they were running swimming lessons for young children, which to be fair they did warn us about. The food at the hotel was expensive and not that good and the service was slow, despite almost nobody being there. I do't think we'll be back there again

Its ok. Not really a spa. Doesn't have that feel or atmosphere. Not very relaxing to be honest. No relaxation area either. Its more like a leisure centre pool fitness centre. Jacuzzi way too small. Pool very deep which is the good thing. I planned to have a day there. We left within 2 hours. Quite disappointing as we expected a Spa day

Cramped changing room, tiny jacuzzi and rude staff. Lovely pool and in a nice hotel. Not my favourite �

Kensington Imagine Spa visit 16th Feb



This is what has been emailed to the hotel about our experience.



"After receiving a gift from my friend for a spa day for my birthday last year I was ecstatic. She had spent ages looking for the perfect deal. After coming across your awesome ‘Wowcher’ spa day experience deal we were willing to drive over 3 hours to get to you.

After arriving at the Holiday Inn we thought wow this place looks beautiful, but then we arrived at the spa.



After our 3-hour journey we were in desperate need of some relaxation. We were welcomed into the spa by a receptionist and a therapist. Both who had no idea what we had booked in. We had to spend 10 minutes trying to tell them the same thing over and over again.

We eventually got there and was shown into the changing area. What can I say about the changing area, well first of all we were not pre-warned about the £1 per locker situation, in this a day and age where almost everything is paid by card we were lucky that one of us had some change.



We made our way to the toilet stalls to get changed because it was either in there or a soaked shower. It was disgusting. The state of the toilet was that similar to that of a public toilet. Not to mention the smell.

So eventually we made our way to the pool area where we thought we could relax as we had 2 hours before our spa treatments. We had been informed that there would be loungers reserved for clients where we could lay down and rest. There were four loungers. All taken. We opted to put our stuff on a plastic chair and go enjoy a steam. Oh wait. The steam room was out of order. We DID NOT get informed of this, but in fact got told the direction as to where it was.



Not feeling as relaxed at we hoped we went for a dip in the pool. Which is fine but we did not drive 3 hours to go swimming. So we got out and got dressed, as there was nowhere else to relax we went for some lunch in the hotel above.



When we returned we patiently waited in the seating area until we were called through for our treatments. The table was covered in used empty cups of water and teas. Not nice to look at.



Once we were called though we were surprised to find that we were put in the same treatment room. Luckily we are close friends but it would have been courteous to ask if this was okay prior to going in.

As we had opted for different treatments myself a body scrub and my friend a facial I felt it was odd that I had to get up and ‘shower’ whilst my friend had a relaxing facial. I have had body scrubs where the therapist will use hot water and a sponge to simply wipe off the scrub. Much more relaxing, would also have made me feel less self-conscious as I had to take my underwear off in a room full of people to have this shower.



Next we had our ‘hour long’ treatments yes they were lovely. However, as a qualified beauty therapist I am well aware of what the step by step routines are for a facial. I had noticed that my lady had finished my facial before her colleague. Obviously it would have been unprofessional for her to not finish at the same time. However dry rubbing my face for 10 minutes until she had finished did not really relax me.



We were then told to slowly get up and get dressed at our own pace only to have someone knock on the door within 30 seconds of us getting up to tell us to hurry up as they had another client in at 4.

Now bearing in mind that we had a total oh 1H30m worth of treatments. To which we were told the second would start at 3:15 even if it was started early it would not have been a full hours treatment if we had to ‘slowly wake up’ and get ready and if the room had to be remade for the next client. Poor time keeping. And VERY rude.



We were then basically kicked out. No thank you. No goodbye.



This is not acceptable. Our day was not relaxing at all we left more stressed than when we arrived.