Key Travel

Our Travel Risk Symposium is today! If you are in the Seattle area, we hope you can join us at 3pm! #travelrisk #travelban https://bit.ly/2Kn1CQp

Travel Alert: Supreme Court upholds travel ban. For more info: https://bit.ly/2yKoHLA #TravelAlert

Our June Travel Risk Symposium "Preparing for a Bumpy Ride in Global Travel", is next week! Panelists include representatives from: International SOS, AHT Insurance, Lane Powell PC, & Lynden Inc. Thank you to our partners, Global Washington for participating in this event with us! Register today: https://bit.ly/2LIsyet #KTsymposium #travelrisk

From Sunday 24 June, London North Eastern Railway (LNER) will be the new rail operator for the East Coast Line. For more info visit the LNER FAQ page: https://bit.ly/2JKupSA

Our Philadelphia team collected non-perishable food items for Philabundance as part of our spring cleaning initiative. Thank you to all who participated! To learn more about this great organization, visit www.philabundance.org #cultureclub #keylimeculture #springcleaning

Travel risk management has become a high priority for organizations over the past few years due to a rise in incidents and security risks around the world.
Join Key Travel and Global Washington for an informative panel discussion with risk and travel experts on how to mitigate travel risk. Topics will include: Understanding the Travel Ban, Changes to State Department Classifications, Legal and Reputational Risks, and more.
... Registration required. Learn more: http://globalwa.org/…/june-27-up-in-the -air-preparing-for-…/
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We are partnering with Global Washington with for the 2nd event in our Travel Risk Symposium Series: "Preparing for a Bumpy Ride in Global Travel." The event will be held on Wednesday, 6/27 in Seattle, WA. Click the event page for more information! Registration is required. #KTsymposium #travelrisk

National Donut Day is one of our favorite holidays! #cultureculb #nationaldonutday

Travel Alert: Cubana Airlines flight crashes near Havana, Cuba. For more info: https://bit.ly/2rR4xJS #TravelAlert

Key Travel was proud to be a collaborative partner with African Road for their 2018 Fundraising Gala. Thank you for sharing more about the amazing work you do! It was a great event!

The Philadelphia office got a bit of a makeover this Friday! Check out our new world map wall.

Having some egg-cellent fun in the Philadelphia office today! #keylimeculture

Learn how Key Travel responded when CIEE Study Abroad needed to quickly evacuated 23 students to the U.S. prior to Hurricane Irma making landfall. Stop by table #86 for a copy of our CIEE Study Abroad: Emergency Response Case Study. #ForumEA18 The Forum on Education Abroad

Key Travel is excited to announce that we will be at the Forum on Education Abroad Conference in Boston, MA, March 21-23. Visit us at table #86! http://bit.ly/2ItHv2u #ForumEA18 The Forum on Education Abroad

Travel Alert: Northeast Winter Weather Travel Advisory. For more info: http://bit.ly/2FjifK5 #TravelAlert

We were delighted to sponsor the Humanitarian Award at this year’s Bond Conference last night. Our CEO, Saad Hammad, presented the award to Joe Asakibeem from AfriKids – congratulations Joe and well done to all of the nominees on their excellent work in the NGO field!

Our Travel Risk Symposium was a great success! The day was full of valuable insight into #riskmanagement dos and don'ts for the non-profit sector. Thank you to all of our attendees, panelists, and sponsor, United, for helping us put together a great event. #ktsymposium

Today and tomorrow our team are at the Bond Conference, ready to talk to you about all things travel. If your NGO travel programme has room for improvement, come and meet our team at stand 18! Oh and of course you’ll get the chance to enter our prize draw to win £2000 to spend with Emirates...

Victoria and Sophia are at The Gathering today in Glasgow. Be sure to stop by and discuss any aspect of your travel programme from risk management to how our humanitarian airfares can help you save money. Sophia was especially excited to meet First Minister Nicola Sturgeon!

Thank you so much for your help! You saved us £200, which is excellent!

I've used Key Travel numerous times for research trips to the US, and KT's agents have been unfailingly helpful, efficient, and speedy in their replies. I would recommend the company without any reservation, and I look forward to booking future trips with them. Many thanks!

I would like to thank you for the excellent customer service I have received from Key Travel. It would be best to describe me as a hesitant, nervous traveller who sees problems readily. I had a number of these problems when I rang. The young women I spoke to, Saphia, was courteous, patient, knowledgeable and understanding. She appreciated why I might have my concerns and patiently guided me through to a resolution. She did not rush me or make me feel incompetent in any way. This was a model of customer service and I commend both her and your company for the how I was treated.

Dr Sheine Peart

I first got introduced to the visa team in 2008, mid-way through an epic travel schedule DC > Baku > Almaty with a short stopover in London ... these guys stayed after hours on a Friday to make sure I got my passport on time to fly out again in the early hours. In recent years the visa team have assisted for my personal travel permits, this time on high stakes trips that reunite me with my little family in the Himalayas. Special Five Star thanks to Gavin and Winston for always going the extra mile to make sure I get the right visa, every time, on time.

UPDATE: To give fair credit where it is due .. further to my posting the below review, Key Travel contacted me swiftly, apologised sincerely and swiftly resolved the issue to my satisfaction.



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Like others here I had to use this company as part of a group I was travelling with to obtain a visa. I was tight on time so thought using an agency would actually be beneficial. Wrong.



Firstly, I was charged an express-handling fee which later turned out to be £120! (Did the courier get a new bike as part of the deal?) OK, so that's perhaps my fault for not checking more thoroughly in the first place, but it would have been nice to have been told.



More importantly, I was promised they would do their utmost to ensure the visa was issued in time. However, every time I rang to check on progress, a bored voice told me they didn't know, hadn't checked, reminded me of the standard length of time taken by the embassy (which, oddly enough, I was aware of) and that there was nothing they could (would?) do to try and speed this up. In the end a very kind colleague had to go and sit in the embassy until the visa was issued...



When I rang up to suggest Key Travel could have done better and to consider some form of rebate for lack of service I was told they would get back to me. Still waiting...



So, in my experience, a complete waste of money and zero service. You have been warned!

My company recently used Key Travel to book my fight. The travel agent overstepped her area of expertise telling what was needed for my travel. I wondered how often she had flown with the airline she was placing me on. I think she was looking for lowest fare which doesn't always meet with what a client wants or expects. I felt she worked for the company not me the person having to sit in the seat so if you are a company they will look after your interest. If you are a representative of a company you don't get any input as they will do what the company wants.

Guess it is fair but if she were in my shoes she might have a big complaint too.

I travel frequently and have used many different agents in the past for business and leisure. Key Travel has been my worst experience to date. The agent I have been assigned is just not capable. Stay away from this company.



Story:



I am currently attempting to book travel on a multi-city itinerary. The agent thus far has been unable to provide any options given my flight criteria. I have been given options with the wrong dates, the wrong flight network and the wrong cities. Not one suggestion has been viable at any price.



I went so far as to provide them with the exact flights on the exact dates on the

exact airlines via a short search on Skyscanner. I also included a screen shot for them to mark the price.



I have heard no response from the team since providing this detailed information.



If I could, I would have booked the trip myself.

I must use Key Travel to book travels with my organisation. I book tons of travels with them. They always cock-up. Always. Guaranteed.

I never found an expert member of staff.

How they go ahead is a mystery of business. With co-workers we use the phrase "it's a key travel" for poor performances. It says it all.

If you can choose, stay away.

I honestly don't know what standards are required for someone to be a 'travel agent', but these muppets managed to book the wrong hotel (in a city 500km away from my destination) and failed to provide updates on my cancelled flights.



The only reason I used their service was because my institution required it. Honestly, it's a good thing computers are replacing agents. At least computers can follow hyperlinks and send emails. These guys, evidently, cannot.

I have lost my luggage and nearly missed my connecting flight because of the transfer suggested by key travel. I had to pick the bag the bag up in Paris and recheck it but it never arrived. Usually they transfer but it seems to be something with how the tickets were booked. Now I don't have vital gear for a field trip I leave for tomorrow.