London Heathrow - American Airlines

I booked with American but code share with BA from Heathrow to Denver . Apart from the crew member called Lee who looked after me who was very good let me say that the food was really bad. You would not feed dogs what I had. For sure I will never fly BA again. I have flown with American lots of time and always enjoyed the food on American .

Great Special Service Desk Agent upon Check-in. She was emphatic about my concern traveling with a Service Dog. Tried to accommodate our needs, as much as possible, on a relatively full flight on AA #57 19-MAY-17. Friendly and professional cabin crew experience in economy class! Thank you!

Fabulous in flight service experience yesterday on our flight from London Heathrow to Miami (AA 0039). My family were in rows 9 (A) and 10 (A,D &G). Superb crew who couldn't do enough to make sure we had an enjoyable flight experience. Thank you very much and looking forward to flying back with you all again for our journey home after our vacation in the US. Thank you.

All staff in London and Chicago were fantastic and Air stewards & stewardess were awesome !!

7:45 am Heathrow to Chicago on new Dreamliner was a perfect flight. Left Heathrow slightly ahead of schedule and landed an hour earlier after a smooth flight with good food and service. I found the staff to be happy and engaging, in fact they were actually interested in talking to you. An overall pleasant atmosphere, which was probably because they love working on the Dreamliner. One of the staff said that it is the only large commercial aircraf that humidifies the air and makes you less tired. It seemed to work for me and will definitely try them again.

Ok check in at LHR, flight time 06hrs57 mins landed 35 mins early at JFK, but got to pull into assigned gate, and was held as baggage handling equipment/ airside equipment blocking gate area, delayed waiting for it to all be moved finally moved only for further delay as air bridge fault couldn't move to plane door, awaiting a engineer, fault couldn't rectified, had to be pushed back and towed to another gate, all in all took over 1hr 30 mins after landing to de-board the plane.

I purchased my tickets from American Airlines for my mom which is 83 and I.

My journey started in Bucharest Romania going to London on BA flight 885-from London to Chicago on AA flight 47-and from Chicago to Sioux City on AA flight 3322 on Tuesday January 10th, 2017.

I am making this trip myself twice a year and my mother is making the trip once a year.

In the last 3 years I requested wheelchair for my mother which due to her age and heart illness cannot walk very long distance in a hurry. I never got a wheelchair in London to take me to Terminal 3 to my AA connection; I got different excuses and rude answers in London from workers being there at the arrival gate; always the people gave me answers as it was my error, wheelchair was not requested, request was not in their system. On this trip which started on Tuesday January 10th, 2017, I specifically called AA to make sure I will get the wheelchair when arriving London. In addition I have check in Bucharest at BA counter to make sure I am in their system with a wheelchair request- I was assured that they will be waiting for my mom at the airplane door when arriving to London; during the flight which was BA 885 I have confirmed with the flight attendant; she assured me she has my mother on the list for wheelchair; when we landed I did not get a wheelchair just rude answers from the BA workers working the flight; it is amazing the way a guy which looked to be or acted as manager was so rude and inconsiderate repeting to me that I did not requested a wheelchair and it is my fault .I was outrage by his poor customer service skills.

My mother walked with me having problems due to long distances between terminals .

I understand it is not AA fault but AA should talk to BA and do something about this wheelchair service which is not working at all in London; the way BA is dealing with old people traveling is unacceptable; I saw people missing their flights because of their disabilities and inability to walk this long distances and poor customer service on the BA side.

We arrived at the AA counter in London and people were very nice and treated us with compasion and respect.

We arrived US and not only this time but all other times there was wheelchair waiting for my mother ; they were very professional and respectfull people that waited and took my mother to our next flight.

Thank you American Airlines, thank you US for this outstanding customer service for people with light disabilities.

Checkin was smooth and quick flight was good although entertainment didn't work proply got to Miami to find one bag missing and 2 hours to get through customs although that's not the airlines fault . Let's hope my bag turns up today 😦

The people were nice but our entire travel experience with American has been horrible. A regular monthly navigation service (which started only after the plane was fully loaded with passengers) caused a 3 hour delay in takeoff from LAX and a missed transfer thus resulting in an overnight stay before starting another 16hour journey (which was originally 2 hours) to get home. I am so horribly dissappointed and exhausted. It is so unreasonable and unthinkable for a passenger to double the length of an already long trip because American can't keep track of their monthly system updates and get them done in between flights.

Flew out to Heathrow on BA, which was excellent - great flight, good food and friendly and courteous flight attendants. Our return home on AA was in stark contrast. The food was terrible, the attendants surly, with not a smile or any attempt at friendly interaction. Also, why should we have to pay $8 for a glass of wine, when it was free on BA? Will ensure that we will not fly AA in the future!

“SHES GOING TO HAVE A BF”...



I’m going to right a letter.......



my Hubby has been left stranded.



He has flown all the way from london and they’ve cancelled connecting flight to Cincinnati (he had to re- board the flight twice and then the pilot went missing)�



After being left stuck in New York He had to hire a car and drive 10 hours taking other passengers he doesn’t know with him so they wouldn’t be stranded also, this includes a mother and son, he’s still driving now after 24 hours of traveling �� poor Lou!



� he’s shown more care for the passengers then American Airlines .. but I am glad they didn’t rip him out of his chair kicking and screaming



Hopefully he’ll get back for the Next World Cup game ... come on ENGLAND �

i went away for just 1 week, my baggage got lost then found them after 3 days, i had to collect them personaly from the airport ,i contacted AA they keep saying sorry and that is it

Worst experience ever!

We are still at the airport waiting to be sent from one AA desk to the other and not being rebooked on a flight today!

We will be more than at least half a day late! Nobody thinks to be in charge of missed connecting flights.

We have been landed 2 hours and no bag's. We have finally been told after complaining that a bin is stuck in the plane. Strange as 1 bin has already been unloaded. I hate being lied to get more ground staff.

Probably the worlds worst airline and I have flown some bad ones. Antiquated aircraft (by the way you need to buy some new fuel pumps or retrain the people who maintain then, having to wait on the tarmac for waivers to fly across the Atlantic broken ones isn't confidence building), an infotainment system the likes of which I haven't seen on a plane since the 1990's and which you have to pay to use even on trans Atlantic flights and cabin crew that make Parisian Waiters look good.



Additionally if you are on an early flight that serves breakfast you need to notify them of your special dietary needs if you don't like egg or you go hungry like my daughter did since your choice will be egg scrambled or egg omelette. Also if you are due a second meal don't expected to be able to eat it as the cabin staff serve it so late that they will be badgering you to take it away before you've had chance to eat it as they need to prepare for landing.

Incredibly poor service ! Our flight was cancelled today and they gave us a paper with a phone number to call to rebook the flight !!! Why use American Airlines if the service is as bad as a low-cost and when the flight is sold by a low-cost ??? Crazy situation !!!

I flew yesterday with aa from London-Chicago and it was one of the most uncomfortable flights I have ever been on (worse than easyJet/ Ryanair for a 9 hour flight!)



Plane seriously needed a face-lift. No leg room and no TV. Had to pay $8 for a G&T! The staff were so rude and unprofessional. One lady said she couldn't get me water as she "had just woken up so needed a few minutes". They were very miserable and I don't think I saw one smile from any of them.



I knew it was going to be a bad experience when I tried to check in online 24hrs before but was unable to as all the pre-assigned seats that I didn't have to pay for were gone. When I called they said I could only check in before if I selected a seat which I had to pay for! Absolutely rubbish service which so obviously looks to grab more money from you.



The plane was also freezing.



Avoid...avoid!

Horrible service AA. Flight to Raleigh Durham (RDU) cancelled - no advance information, found out at the airport. Vague explanation about "Mechanical Problems". Really? You just have that one aircraft at RDU, and no substitute is possible? I think you just decided to reroute all aircraft on more profitable routes for the Easter rush. Sleazy and dishonest.

Absolutely terrible, my worst experience flying ever. I am still waiting for my missing baggage and the baggage customer service line had me on hold for 30 minutes. I am disgusted that an airline can be so disorganised. I am a frequent flyer as I am from England and live in the US but I can absolutely guarantee I will NEVER choose this absolute sham of an airline again.

I booked with American but code share with BA from Heathrow to Denver . Apart from the crew member called Lee who looked after me who was very good let me say that the food was really bad. You would not feed dogs what I had. For sure I will never fly BA again. I have flown with American lots of time and always enjoyed the food on American .

Great Special Service Desk Agent upon Check-in. She was emphatic about my concern traveling with a Service Dog. Tried to accommodate our needs, as much as possible, on a relatively full flight on AA #57 19-MAY-17. Friendly and professional cabin crew experience in economy class! Thank you!

Fabulous in flight service experience yesterday on our flight from London Heathrow to Miami (AA 0039). My family were in rows 9 (A) and 10 (A,D &G). Superb crew who couldn't do enough to make sure we had an enjoyable flight experience. Thank you very much and looking forward to flying back with you all again for our journey home after our vacation in the US. Thank you.

All staff in London and Chicago were fantastic and Air stewards & stewardess were awesome !!

7:45 am Heathrow to Chicago on new Dreamliner was a perfect flight. Left Heathrow slightly ahead of schedule and landed an hour earlier after a smooth flight with good food and service. I found the staff to be happy and engaging, in fact they were actually interested in talking to you. An overall pleasant atmosphere, which was probably because they love working on the Dreamliner. One of the staff said that it is the only large commercial aircraf that humidifies the air and makes you less tired. It seemed to work for me and will definitely try them again.

Ok check in at LHR, flight time 06hrs57 mins landed 35 mins early at JFK, but got to pull into assigned gate, and was held as baggage handling equipment/ airside equipment blocking gate area, delayed waiting for it to all be moved finally moved only for further delay as air bridge fault couldn't move to plane door, awaiting a engineer, fault couldn't rectified, had to be pushed back and towed to another gate, all in all took over 1hr 30 mins after landing to de-board the plane.

I purchased my tickets from American Airlines for my mom which is 83 and I.

My journey started in Bucharest Romania going to London on BA flight 885-from London to Chicago on AA flight 47-and from Chicago to Sioux City on AA flight 3322 on Tuesday January 10th, 2017.

I am making this trip myself twice a year and my mother is making the trip once a year.

In the last 3 years I requested wheelchair for my mother which due to her age and heart illness cannot walk very long distance in a hurry. I never got a wheelchair in London to take me to Terminal 3 to my AA connection; I got different excuses and rude answers in London from workers being there at the arrival gate; always the people gave me answers as it was my error, wheelchair was not requested, request was not in their system. On this trip which started on Tuesday January 10th, 2017, I specifically called AA to make sure I will get the wheelchair when arriving London. In addition I have check in Bucharest at BA counter to make sure I am in their system with a wheelchair request- I was assured that they will be waiting for my mom at the airplane door when arriving to London; during the flight which was BA 885 I have confirmed with the flight attendant; she assured me she has my mother on the list for wheelchair; when we landed I did not get a wheelchair just rude answers from the BA workers working the flight; it is amazing the way a guy which looked to be or acted as manager was so rude and inconsiderate repeting to me that I did not requested a wheelchair and it is my fault .I was outrage by his poor customer service skills.

My mother walked with me having problems due to long distances between terminals .

I understand it is not AA fault but AA should talk to BA and do something about this wheelchair service which is not working at all in London; the way BA is dealing with old people traveling is unacceptable; I saw people missing their flights because of their disabilities and inability to walk this long distances and poor customer service on the BA side.

We arrived at the AA counter in London and people were very nice and treated us with compasion and respect.

We arrived US and not only this time but all other times there was wheelchair waiting for my mother ; they were very professional and respectfull people that waited and took my mother to our next flight.

Thank you American Airlines, thank you US for this outstanding customer service for people with light disabilities.

Checkin was smooth and quick flight was good although entertainment didn't work proply got to Miami to find one bag missing and 2 hours to get through customs although that's not the airlines fault . Let's hope my bag turns up today 😦

The people were nice but our entire travel experience with American has been horrible. A regular monthly navigation service (which started only after the plane was fully loaded with passengers) caused a 3 hour delay in takeoff from LAX and a missed transfer thus resulting in an overnight stay before starting another 16hour journey (which was originally 2 hours) to get home. I am so horribly dissappointed and exhausted. It is so unreasonable and unthinkable for a passenger to double the length of an already long trip because American can't keep track of their monthly system updates and get them done in between flights.

Flew out to Heathrow on BA, which was excellent - great flight, good food and friendly and courteous flight attendants. Our return home on AA was in stark contrast. The food was terrible, the attendants surly, with not a smile or any attempt at friendly interaction. Also, why should we have to pay $8 for a glass of wine, when it was free on BA? Will ensure that we will not fly AA in the future!

“SHES GOING TO HAVE A BF”...



I’m going to right a letter.......



my Hubby has been left stranded.



He has flown all the way from london and they’ve cancelled connecting flight to Cincinnati (he had to re- board the flight twice and then the pilot went missing)�



After being left stuck in New York He had to hire a car and drive 10 hours taking other passengers he doesn’t know with him so they wouldn’t be stranded also, this includes a mother and son, he’s still driving now after 24 hours of traveling �� poor Lou!



� he’s shown more care for the passengers then American Airlines .. but I am glad they didn’t rip him out of his chair kicking and screaming



Hopefully he’ll get back for the Next World Cup game ... come on ENGLAND �

i went away for just 1 week, my baggage got lost then found them after 3 days, i had to collect them personaly from the airport ,i contacted AA they keep saying sorry and that is it

Worst experience ever!

We are still at the airport waiting to be sent from one AA desk to the other and not being rebooked on a flight today!

We will be more than at least half a day late! Nobody thinks to be in charge of missed connecting flights.

We have been landed 2 hours and no bag's. We have finally been told after complaining that a bin is stuck in the plane. Strange as 1 bin has already been unloaded. I hate being lied to get more ground staff.

Probably the worlds worst airline and I have flown some bad ones. Antiquated aircraft (by the way you need to buy some new fuel pumps or retrain the people who maintain then, having to wait on the tarmac for waivers to fly across the Atlantic broken ones isn't confidence building), an infotainment system the likes of which I haven't seen on a plane since the 1990's and which you have to pay to use even on trans Atlantic flights and cabin crew that make Parisian Waiters look good.



Additionally if you are on an early flight that serves breakfast you need to notify them of your special dietary needs if you don't like egg or you go hungry like my daughter did since your choice will be egg scrambled or egg omelette. Also if you are due a second meal don't expected to be able to eat it as the cabin staff serve it so late that they will be badgering you to take it away before you've had chance to eat it as they need to prepare for landing.

Incredibly poor service ! Our flight was cancelled today and they gave us a paper with a phone number to call to rebook the flight !!! Why use American Airlines if the service is as bad as a low-cost and when the flight is sold by a low-cost ??? Crazy situation !!!

I flew yesterday with aa from London-Chicago and it was one of the most uncomfortable flights I have ever been on (worse than easyJet/ Ryanair for a 9 hour flight!)



Plane seriously needed a face-lift. No leg room and no TV. Had to pay $8 for a G&T! The staff were so rude and unprofessional. One lady said she couldn't get me water as she "had just woken up so needed a few minutes". They were very miserable and I don't think I saw one smile from any of them.



I knew it was going to be a bad experience when I tried to check in online 24hrs before but was unable to as all the pre-assigned seats that I didn't have to pay for were gone. When I called they said I could only check in before if I selected a seat which I had to pay for! Absolutely rubbish service which so obviously looks to grab more money from you.



The plane was also freezing.



Avoid...avoid!

Horrible service AA. Flight to Raleigh Durham (RDU) cancelled - no advance information, found out at the airport. Vague explanation about "Mechanical Problems". Really? You just have that one aircraft at RDU, and no substitute is possible? I think you just decided to reroute all aircraft on more profitable routes for the Easter rush. Sleazy and dishonest.

Absolutely terrible, my worst experience flying ever. I am still waiting for my missing baggage and the baggage customer service line had me on hold for 30 minutes. I am disgusted that an airline can be so disorganised. I am a frequent flyer as I am from England and live in the US but I can absolutely guarantee I will NEVER choose this absolute sham of an airline again.

I booked with American but code share with BA from Heathrow to Denver . Apart from the crew member called Lee who looked after me who was very good let me say that the food was really bad. You would not feed dogs what I had. For sure I will never fly BA again. I have flown with American lots of time and always enjoyed the food on American .

Great Special Service Desk Agent upon Check-in. She was emphatic about my concern traveling with a Service Dog. Tried to accommodate our needs, as much as possible, on a relatively full flight on AA #57 19-MAY-17. Friendly and professional cabin crew experience in economy class! Thank you!

Fabulous in flight service experience yesterday on our flight from London Heathrow to Miami (AA 0039). My family were in rows 9 (A) and 10 (A,D &G). Superb crew who couldn't do enough to make sure we had an enjoyable flight experience. Thank you very much and looking forward to flying back with you all again for our journey home after our vacation in the US. Thank you.

All staff in London and Chicago were fantastic and Air stewards & stewardess were awesome !!

7:45 am Heathrow to Chicago on new Dreamliner was a perfect flight. Left Heathrow slightly ahead of schedule and landed an hour earlier after a smooth flight with good food and service. I found the staff to be happy and engaging, in fact they were actually interested in talking to you. An overall pleasant atmosphere, which was probably because they love working on the Dreamliner. One of the staff said that it is the only large commercial aircraf that humidifies the air and makes you less tired. It seemed to work for me and will definitely try them again.

Ok check in at LHR, flight time 06hrs57 mins landed 35 mins early at JFK, but got to pull into assigned gate, and was held as baggage handling equipment/ airside equipment blocking gate area, delayed waiting for it to all be moved finally moved only for further delay as air bridge fault couldn't move to plane door, awaiting a engineer, fault couldn't rectified, had to be pushed back and towed to another gate, all in all took over 1hr 30 mins after landing to de-board the plane.

I purchased my tickets from American Airlines for my mom which is 83 and I.

My journey started in Bucharest Romania going to London on BA flight 885-from London to Chicago on AA flight 47-and from Chicago to Sioux City on AA flight 3322 on Tuesday January 10th, 2017.

I am making this trip myself twice a year and my mother is making the trip once a year.

In the last 3 years I requested wheelchair for my mother which due to her age and heart illness cannot walk very long distance in a hurry. I never got a wheelchair in London to take me to Terminal 3 to my AA connection; I got different excuses and rude answers in London from workers being there at the arrival gate; always the people gave me answers as it was my error, wheelchair was not requested, request was not in their system. On this trip which started on Tuesday January 10th, 2017, I specifically called AA to make sure I will get the wheelchair when arriving London. In addition I have check in Bucharest at BA counter to make sure I am in their system with a wheelchair request- I was assured that they will be waiting for my mom at the airplane door when arriving to London; during the flight which was BA 885 I have confirmed with the flight attendant; she assured me she has my mother on the list for wheelchair; when we landed I did not get a wheelchair just rude answers from the BA workers working the flight; it is amazing the way a guy which looked to be or acted as manager was so rude and inconsiderate repeting to me that I did not requested a wheelchair and it is my fault .I was outrage by his poor customer service skills.

My mother walked with me having problems due to long distances between terminals .

I understand it is not AA fault but AA should talk to BA and do something about this wheelchair service which is not working at all in London; the way BA is dealing with old people traveling is unacceptable; I saw people missing their flights because of their disabilities and inability to walk this long distances and poor customer service on the BA side.

We arrived at the AA counter in London and people were very nice and treated us with compasion and respect.

We arrived US and not only this time but all other times there was wheelchair waiting for my mother ; they were very professional and respectfull people that waited and took my mother to our next flight.

Thank you American Airlines, thank you US for this outstanding customer service for people with light disabilities.

Checkin was smooth and quick flight was good although entertainment didn't work proply got to Miami to find one bag missing and 2 hours to get through customs although that's not the airlines fault . Let's hope my bag turns up today 😦

The people were nice but our entire travel experience with American has been horrible. A regular monthly navigation service (which started only after the plane was fully loaded with passengers) caused a 3 hour delay in takeoff from LAX and a missed transfer thus resulting in an overnight stay before starting another 16hour journey (which was originally 2 hours) to get home. I am so horribly dissappointed and exhausted. It is so unreasonable and unthinkable for a passenger to double the length of an already long trip because American can't keep track of their monthly system updates and get them done in between flights.

Flew out to Heathrow on BA, which was excellent - great flight, good food and friendly and courteous flight attendants. Our return home on AA was in stark contrast. The food was terrible, the attendants surly, with not a smile or any attempt at friendly interaction. Also, why should we have to pay $8 for a glass of wine, when it was free on BA? Will ensure that we will not fly AA in the future!

“SHES GOING TO HAVE A BF”...



I’m going to right a letter.......



my Hubby has been left stranded.



He has flown all the way from london and they’ve cancelled connecting flight to Cincinnati (he had to re- board the flight twice and then the pilot went missing)�



After being left stuck in New York He had to hire a car and drive 10 hours taking other passengers he doesn’t know with him so they wouldn’t be stranded also, this includes a mother and son, he’s still driving now after 24 hours of traveling �� poor Lou!



� he’s shown more care for the passengers then American Airlines .. but I am glad they didn’t rip him out of his chair kicking and screaming



Hopefully he’ll get back for the Next World Cup game ... come on ENGLAND �

i went away for just 1 week, my baggage got lost then found them after 3 days, i had to collect them personaly from the airport ,i contacted AA they keep saying sorry and that is it

Worst experience ever!

We are still at the airport waiting to be sent from one AA desk to the other and not being rebooked on a flight today!

We will be more than at least half a day late! Nobody thinks to be in charge of missed connecting flights.

We have been landed 2 hours and no bag's. We have finally been told after complaining that a bin is stuck in the plane. Strange as 1 bin has already been unloaded. I hate being lied to get more ground staff.

Probably the worlds worst airline and I have flown some bad ones. Antiquated aircraft (by the way you need to buy some new fuel pumps or retrain the people who maintain then, having to wait on the tarmac for waivers to fly across the Atlantic broken ones isn't confidence building), an infotainment system the likes of which I haven't seen on a plane since the 1990's and which you have to pay to use even on trans Atlantic flights and cabin crew that make Parisian Waiters look good.



Additionally if you are on an early flight that serves breakfast you need to notify them of your special dietary needs if you don't like egg or you go hungry like my daughter did since your choice will be egg scrambled or egg omelette. Also if you are due a second meal don't expected to be able to eat it as the cabin staff serve it so late that they will be badgering you to take it away before you've had chance to eat it as they need to prepare for landing.

Incredibly poor service ! Our flight was cancelled today and they gave us a paper with a phone number to call to rebook the flight !!! Why use American Airlines if the service is as bad as a low-cost and when the flight is sold by a low-cost ??? Crazy situation !!!

I flew yesterday with aa from London-Chicago and it was one of the most uncomfortable flights I have ever been on (worse than easyJet/ Ryanair for a 9 hour flight!)



Plane seriously needed a face-lift. No leg room and no TV. Had to pay $8 for a G&T! The staff were so rude and unprofessional. One lady said she couldn't get me water as she "had just woken up so needed a few minutes". They were very miserable and I don't think I saw one smile from any of them.



I knew it was going to be a bad experience when I tried to check in online 24hrs before but was unable to as all the pre-assigned seats that I didn't have to pay for were gone. When I called they said I could only check in before if I selected a seat which I had to pay for! Absolutely rubbish service which so obviously looks to grab more money from you.



The plane was also freezing.



Avoid...avoid!

Horrible service AA. Flight to Raleigh Durham (RDU) cancelled - no advance information, found out at the airport. Vague explanation about "Mechanical Problems". Really? You just have that one aircraft at RDU, and no substitute is possible? I think you just decided to reroute all aircraft on more profitable routes for the Easter rush. Sleazy and dishonest.

Absolutely terrible, my worst experience flying ever. I am still waiting for my missing baggage and the baggage customer service line had me on hold for 30 minutes. I am disgusted that an airline can be so disorganised. I am a frequent flyer as I am from England and live in the US but I can absolutely guarantee I will NEVER choose this absolute sham of an airline again.