Octopus Energy

New year, new career? 🤔 Come join Octopus! We’re looking for a Lead Designer. Create frictionless, unified experiences through human-centred design. Help put a face on the fight to a green, electric future 🌍 https://octopus.energy/careers/design-lea d/

🌟💃 We've got a bit of an early Christmas present for customers on our Agile Octopus tariff... enjoy four festive hours of free power tomorrow between 11am-3pm, when your electricity price drops to 0p/kWh 🎄🤶🍾
Who said smart meters couldn't be fun, eh... https://www.telegraph.co.uk/…/smart-met er-users-get-free-p…/

Hey there 👋To get in contact with the team, drop us a line to hello@octopus.energy, or DM us here on Facebook or Twitter.
Our inboxes are monitored between 9am and 10pm, Monday - Sunday.
Alternatively if you'd prefer to talk on the phone, give us a ring between 9am and 5pm, Monday - Friday, on our freephone number 0808 164 108
... 🎄CHRISTMAS HOURS: Our phone lines are closed Christmas Day and Boxing Day, though there will be a couple of dedicated Christmas helpers monitoring the inboxes, so if you need to get in touch, just drop us a message here on Facebook or on Twitter 🎄
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We're looking for new team members in Leicester and Brighton to help look after customers like yourselves. Interested? Here's some tips for working at Octopus. Hint: don't be like Jeremy.
Find out more at www.octopus.energy/c…/energy-specialist -customer-operations/ https://www.youtube.com/watch?v=xYpJMQQC1 fc

First, Arsenal went 100% green. Then, the club installed a giant 3MW battery at Emirates Stadium. Their next environmental milestone? Planting 200 trees at the club training ground.
Thanks to planters Gunnersaurus, the Junior Gunners, Arsenal Community Walking Footballers & Octopus Marketing Director Rebecca Dibb-Simkin. Spot the festive 🎄

5⃣ prizes to win in the draw, just for being with Octopus 4⃣ #electriccars up for grabs 3⃣ top referrers are guaranteed a prize 2⃣ ways to win: refer friends to top the tables, or leave it to lady luck 1⃣ DAY LEFT IN OUR #BLACKFRIDAY COMP: ... COUNTDOWN'S ON. PLAY AT www.octopus.energy/blackfriday
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36 hours, 54 minutes and counting til our #BlackFriday refer-a-friend competition is over. THERE’S STILL TIME TO TURN YOUR WORLD GREEN AND EARN BIG £££! And maybe win a car! Tell your friends, coworkers, neighbours, enemies, GPs, baristas … 🕐🕑🕓🕖🕗🕚www.octopus.energ y/blackfriday

“Right now, we’re facing a manmade disaster of global scale, our greatest threat in thousands of years: climate change. If we don’t take action, the collapse of our civilisation, and the extinction of much of the natural world, is on the horizon.Time is running out.”
🙏Sir David Attenborough at the #COP24 UN Climate Change Summit.
This generation is the last that can prevent catastrophic global warming. And we CAN prevent it. Insist on renewables. Take #climateaction now 🌍
... UN Environment UNFCCC COP24
https://www.theguardian.com/…/david-att enborough-collapse-c…
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3 days left to win a #NissanLEAF - the UK’s bestselling EV. A car so practical your grandparents will approve, but with tech like a Tesla. Sustainably-made, tons of boot space, and Low Emissions AF. That’s actually what LEAF stands for! (No it isn’t) Go to www.octopus.energy/blackfriday

3 days left! Refer everyone you know to Octopus to win your dream electric car! Every switch gets you... ⚡️another shot at a Tesla, BMW, Jaguar or Nissan 💸 £50! (your friend does, too) 🌍 a cleaner planet – you’re spreading 100% green electricity More at http://octopus.energy/blackfriday

🚨 COUNTDOWN: Our #BlackFriday competition ends Friday 11.59pm🚨 Until then, every friend you switch gets you £50 AND an extra chance for an EV prize. In life, there aren't many chances at a free car (and free money!) from your energy supplier. Take this chance at http://octopus.energy/blackfriday

Customers, there are now thousands more chances to win on our WHEEL OF FORTUNE when you submit readings! Every month we'll give away... 1 £512 prize 8 £64 prizes 4000 £1 prizes 🤯🤯🤯🤯... So your fortunes are about to get a lot better, and we wheely mean that (sorry). PLUS: you asked, we listened – you can now see a running count of the month's winners right after you submit your readings! 🙏👀🎡 #blessedbythewheel
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Think you're out of friends to switch to Octopus? Be like Ben. He's set up Christmas lights with his neighbours – a great talking point – and is busy switching the whole street. Soon those lights'll be 100% green (& 100% paid for by referral £50s!) More at www.octopus.energy/blackfriday

For anyone thinking our #BlackFriday prizes are too good to be true... here's one of our real live Tesla Model Xs courtesy of Octopus Electric Vehicles. Pic taken just the other day in our second home, Leicester. These prizes are as real and within reach as climate change (which you should help fight now, by the way, by switching your friends to renewable energy and low carbon transport 🙃)
www.octopus.energy/blackfriday

Switch your friends to Octopus for a chance to win a Tesla Model X, Jaguar I-PACE, BMW i3 and more! For every friend you switch, you get:
✅ £50 guaranteed credit (and your friend gets £50, too) ✅ another entry in our electric prize draw ✅major kudos for converting your friend to 100% renewable electricity with the only Which? recommended energy supplier (AND currently the cheapest 5-star TrustPilot energy supplier on the market)
... Click the share button below to Share… on your Facebook page, Message it to your friends or send to to any groups you’re part of…
More at www.octopus.energy/blackfriday
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The #BlackFriday2018 showdown is officially on. You’ve got til Dec 7th to switch everyone you know to Octopus' clean, green power. The 3 competitors who refer the most friends get first pick of our 8 epic electric prizes 🤯 And you still split £100 with every friend you refer! Want to win a Tesla Model X? Get started at octopus.energy/blackfriday Don't want to play? Don't worry, you're still in the prize draw, just for being an Octopus customer!

Last night we were chuffed to provide Leicester's Christmas Lights Switch On with 100% renewable electricity.
Director of Octopus Energy Business Solutions Zoisa Walton and Director of Product and Marketing Rebecca Dibb-Simkin were there for the big switch-on with city Mayor Sir Peter Soulsby AND Santa (we shared a cuddly octopus or two!)
Since the launch of our M&S Energy reboot, our Leicester-based team now numbers over 80. We're so happy to be helping Leicester lead in sustainability 🌳🤙

Our #BlackFriday competition kicks off tomorrow. Make sure: ✅You’ve switched to Octopus for your place in the draw ✅You’ve told your friends to switch, too, using your referral link ✅You’re emotionally prepared to win a Tesla Model X
... For more info head to www.octopus.energy/blackfriday
All customers get a entry into the draw, but the three customers to refer the most friends to Octopus by 7th December get first pick of the prizes.
Get your game faces on, people!🤺
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Very pleased so far. Enjoy £50 when you sign using a link like I did.

https://share. octopus. energy/loyal-rill-939



Just copy and paste without the space before and after octopus

The loveliest bunch behind the customer service desk, and an excellent quality energy provider; I haven't even gone on about the Green Plan yet!

Providing affordable Green energy is one of the best things a company can do, and in a market where everyone else is basically charging double, I was happy to pay an extra penny a kWh to support a greener planet compared to the next cheapest tariff. Sad I have to move soon, but I will definitely go back to Octopus energy once I'm in my own flat again.

So far so good! I joined in January - saving approx £40 p month on my energy bills - yipee! The most touching thing tho has been receiving a handwritten letter and pink octopus finger puppet in the mail yesterday! Adorable and cute! That's the way to do it octopus!

Saved over £100 in three months compared to my old supplier SSE. Octopus Customer Services are excellent. I am so happy I switched.

Octopus - What A Breath of Fresh Air!



We are moving house and I have spent the last three days dealing with BT (what an absolute ongoing nightmare) and British Gas. What a breath of fresh air talking to Lilly at Octopus Energy this morning. After feeling positively stressed, by the woman at British Gas, talking with someone who's knowledge and customer service was just simply how it should be - perfect. Thank you. Such a pleasure dealing with this company where people like Lilly make you feel like a human being and valued customer rather than a number.

My husband is with octopus and we had our gas meter stolen. They were very helpful and bent over backwards to get us a new meter. Were advised that someone from national grid will be with between 8 and 8. Arrived at 8am on the dot. Thank you octopus for being fabulous.

Literally one of the cheapest energy provider out there.



Excellence customer service. 100% of their energy is renewable. Dual tariff plan - the energy at night cost half price of the daytime.

I've had no issues with octopus they've always been available to help when I've needed them (contacted twice but not due to issues with Octopus), my bills have been much cheaper than they have ever been. Keep up the good work Octopus �

I recommend you all the time

I've been with this energy provider since Jan 2017, as this is my first property aswell, they offered the cheapest rate around,

Fair to their word, they have remained to the price they quoted, if not cheaper,

Outstanding customer service, really helpful with everything, clear and simple with any instructions they give,

I'd recommend Octopus to anyone

I love octopus so much. Had EDF for a long time and was fed up with them. Then octopus came in my life and it has never been so easy. Thank you guys

I couldn't be happier - so far you have stuck by your word! It was hard to believe, when it came to making that decision of putting my trust in you... I went with my gut instinct and a little research and I've not been disappointed! I'm saving a monthly £40! Thank you Octopus

I am in the transitional stage of moving over to Octopus Energy Company, I've been extremely pleased how they're keeping me regular updated on the progress from my old supplier to their device, which is set to commence on the 20th April 2017. The original contact I made over the phone and I was very pleased how I was dealt with and was fully made aware on how the transition would go. Not only are their prices very competitive but I've found their customer service excellent and there business development impressive.

Cheap supplier great service never had a problem with use the online account to send monthly readings to keep my on track x

Brilliant company, very fair rates and exceptional service, fixed tariff which is very cheap and reasonable on the market and no exit fees now I know why they have won the awards and are the only Which Recommended company. This company has turned the market around and is leading the way with how energy companies should be which is fair, customer focused, cheap, reliable and renewable.

You've been taking money out of my account for 3 months without providing me a single Watt of energy despite signing up to your service. I only found out when the company that was actually supplying my energy sent me a letter stating I was 3 months into arrears.



Not one person from Octopus Energy flagged up that they were charging me for phantom energy that they had not supplied.



I was then promised a refund into my account on the 30/8/18, It did not arrive. When I rang again the refund was promised to hit my account today (31/8/18), It has still not arrived. In light of the fact that my actual energy supplier is asking for the money you've been taking, my experience with you has been awful.

So it seems the only way to get a reply is to give a 1 star rating. You don't respond to emails or messages so there ya go! Was referred by a friend in April on the understanding them and myself get a £15 introductory kick back yet you still haven't bothered paying out. That makes you thieves.

Just had to almost physically remove Octopus from my doorstep for the second time. Overly pushy rude salespeople to say the least.

I’m leaving octopus at the earliest opportunity. You are harassing me about having a smart meter fitted. Your smart meter guy said it’s not possible to fit one in a tricky location in our house back in June 18. I’ve since had a barrage of phone calls asking me to have a smart meter fitted. Sometimes I was being called twice a day. Each time I’ve asked to be removed from the data base and was ignored. I blocked the number which worked for a few weeks but today I had another phone call about fitting a smart meter! So I’ve had enough! I’m taking my business elsewhere !!! ���

I have just landed off a plane this morning to discover my old supplier has been billing me for the last 3 months.. Turns out they are still supplying my gas.. But you have been charging me nearly £70 a month! I want answers to this.. I am not paying two different companies for 1 service. A quick response to this issue would be greatfully appreciated.