Ofcom

Rival companies have used 12,000 Openreach telegraph poles and 2,500 km of tubes in the ground to bring ultrafast broadband to homes and offices, thanks to our rules. We want millions more to benefit from this, helped by new measures announced today.

If a change in your circumstances is resulting in money problems, talk to your provider as soon as possible. They might be able to help you manage your payments. More advice in our guide:

Lindsey Fussell, our Consumer Group Director appeared on BBC Rip Off Britain Live this morning to talk about our new fairness for customers rules, which will force telecoms and TV providers to alert people to their best deals before their contract comes to an end.
Watch from 34:22 to find out more about what this could mean for you: https://www.bbc.co.uk/…/m0005b15/rip-of f-britain-live-2019-…

New rules, fair deals: putting the power in the hands of telecoms and TV customers. Find out how it will work:

What's your favourite invention from the past 25 years? 📱🎧 A survey by Product Focus asked 2,000 people to name theirs, and the list is packed with innovations from the communications sector:

Heads up: from 15 May, UK home phone and mobile users will benefit from price caps on calls and texts to home phone and mobile numbers of other EU countries:

Would you recommend your phone or broadband provider to a friend? We asked thousands of customers to rate the major companies on customer service. Here’s what they said:

New protections to save you money: automatic compensation will help broadband and landline customers when things go wrong, if you suffer:
✔ delayed repair following loss of service ✔ delays in setting up a new service ✔ missed appointments
... Find out more: https://ofcom.in/auto-comp-fb
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During the Easter weekend our social media and phone lines will be closed until 9am, Tuesday 23 April. If you‘re online and you wish to make a complaint or need to find advice during this time, please visit our website: http://ofcom.in/complaintoofcom

Take a look at the exciting roles available in policy, spectrum, economics and enforcement - applications close this Sunday: https://ofcom.in/RetrnersProgrm19

Three steps to Boost Your Broadband:
1. Enter your postcode to see what's in your area 🏠 2. Decide what speeds are right for your needs 💡 3. Speak to your provider using our independent advice 📞
... Get started: boostyourbroadband.com
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Did you know some companies have charged up to £20 for customers for a short call to 118 numbers? That stops now - from this week we’re capping an average-length call at £3.65, to help protect the million people who call these directory enquiries each year:

Previously, only around one in seven customers who suffer delayed repairs, installations or missed engineer appointments have received compensation from their provider:

We've launched a returners programme to welcome people back into the workforce at a mid to senior level after an extended career break. Have a look at the range of part-, full-time and flexible working roles available and get your career back on track:

Ofcom’s plan for the year ahead sets out our big priorities such as fairness for customers and provides a basis for the UK public, businesses and Parliament to hold us to account on how we deliver them. Sharon White, our Chief Executive, explains more.
Read more here: https://ofcom.in/WorkPlan1920

What does a 5G future look like?
Watch: In 60 seconds Mansoor Hanif, our Chief Technology Officer, talks about the possibilities 5G networks will bring for people in the near future.
"You can bring virtual objects to life and integrate them with your reality...in a way you could never do before."

Fairness for customers is our priority, and our work to ensure it won't end.
This World Consumer Rights Day find out about things we've done recently, and things we're currently working on to stand up for your rights in the UK communications market: https://ofcom.in/stanforyourights

Did you know ‘line rental’ is often misunderstood as the charge for a landline? That’s not quite right.
This myth-busting guide explains everything you need to know about line rental and why you have to pay it, even if you don’t use a home phone: https://ofcom.in/linerentalwhat