Service Desk Institute (Sdi)

Are you thinking of entering the IT Service & Support Awards? Here's a taster from our fantastic awards gala in March... ­¤Åå
https://servicedeskinstitute.wistia.com/m edias/p2bmn0nz0h

NEW #TRAINING VENUE ADDED! Ideally located in the heart of #Glasgow 's vibrant city centre, the Novotel offers an exemplary setting for studying. See what the Novotel can offer and book a place at our #ServiceDeskAnalyst course now #Scotland http://ow.ly/Iv8E30l7Z7p

­¤Åå ReAssure Achieve 3* Customer Led Service Desk Certification! ­¤ÅåCongratulations! Ō£© Head of IT Service Delivery- Michelle Aston shares her thoughts: https://goo.gl/7ac4Tj #ServiceDeskCertification #ITSM #ServiceImprovement #ServiceDeskSuperstars

How do you ensure your remote support is secure AND delivers a brilliant service?

SDI18DXB brings together the ITSM community from across the Middle East to network and hear from some of the best speakers on the future of IT service, automation and service improvement.
SDI18DXB will inspire the ITSM community with a brilliant line-up of hand-picked speakers and industry leaders.
Discover how to begin your journey to continual service improvement and learn powerful ways to quickly improve your service operation from service desks who have real success stories to share.

On Wednesday join us and some of our fantastic 2018 awards winners to hear about their awards journey & get some brilliant tips for your own entry ­¤Åå
Register now for the webinar!
https://attendee.gotowebinar.com/registŌĆ ”/5704563584859398147

Have you registered for our SDI 2019 Awards Launch webinar?
On Wednesday hear from some of our amazing 2018 winners & pick up some handy tips for your entry ­¤Åå
https://attendee.gotowebinar.com/registŌĆ ”/5704563584859398147

THE IT SERVICE & SUPPORT AWARD ENTRIES ARE NOW OPEN!
Download our 'How To Enter' brochure now
https://sdi-conference.squarespace.com/aw ards/

The information you've all been waiting for! ...IT Service Week 2018...Dates and details are here!:
https://www.servicedeskinstitute.com/ŌĆ”/ it-service-week-2018/
Ō£©­¤æ®ŌĆŹ­¤Æ╗­¤Äē­¤æÅ­¤Äł #ITSW18

Take the next step in your #ServiceDesk #career with our #trainingcourses ŌĆō take a look at what we offer and view our upcoming courses. http://ow.ly/LTNn30izFXq

Find out everything you need to know about preparing your entry for the IT Service & Support Awards 2019 in our webinar taking place Wed 25 July - REGISTER NOW!
https://www.servicedeskinstitute.com/ŌĆ”/ it-service-support-ŌĆ”/

Get on board with #CustomerExperience with help from the CX: Delivering Happiness Series! Why has there been a shift in the industry? What does this mean for service desks in the future? Part 1 out now! https://www.servicedeskinstitute.com/ŌĆ”/ cx-delivering-happiŌĆ”/ Ō£©­¤ōŖ­¤śā #cx #itsm #insight

SDI Membership gives you the insights, tools and support you need to stay up to date with industry trends, connect with the service desk community and align your service with best practice.
This short video highlights how SDI membership can drive your service desk to beat the challenges of the industry.
For more information on SDI Membership, please visit https://www.servicedeskinstitute.com/sdi- membership/

The Shine18 agenda is here! Registration is open, the countdown begins...

A free, online event with a global programme of ITSM expert speakers on a range of service management and IT support topics. Join from anywhere - no travel or ticket costs! SDIshine.com

REGISTER NOW for our ''SDI 2019 Awards Launch'' Webinar & hear from some of our 2018 winners... We'll be joined by Mit Patel, Managing Director at Netstar, Best Small Enterprise MSP 2018 winners! ŌŁÉ
https://register.gotowebinar.com/registŌĆ ”/5704563584859398147

Really, is an excellent opportunity to guarantee 100% customer experience.

SDI is an IT (quality services) backbone and very important to business.

Congratulations