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Everyone cusin the place get on guest list get a table and bring ma£h your nice haha

First time to a London club and I was fairly disappointed by both the club interior and the staff. The amount of times I was pushed out of the way by a pretentious member of staff carrying (unnecessary) flaming bottles of vodka around was ridiculous. Wouldn't really recommend it to any other London newbies...

one of my night out in london, should have been an awesome but instead I was waiting around 1,5 h in the queue whilst the club was not even full. very disappointed. the worst event management I ve seen so far.

Will never go back! NYE was nothing as advertised.

Venue's good, but your management and staff are more suited to a club that doesn't cost a years wage to spend a night there!

First of all, I want to say that as a person used to putting up with the usual nonsense of 'high end' London venues, I thought I had seen it all...until this Saturday just gone.



A few friends of mine and myself decided to host our birthday celebrations, with the help of an Events/Promotions company at No 5 Cavendish Sq. We had a guest list of around 70 people, all close family and friends.



We arrived at the venue on time at 10:30, waited patiently in the rain until 11.25 when they decided to let people in. Guests were charged a fairly expensive yet standard £20 entry (previously we were told it would only be £15 but they lied, so guests obviously angry) and shown to our 'table' (a tacky looking corner booth which looked like it had been hijacked from a 1990s Wimpy) it was barely big enough to seat 10 people.



The dancefloor is also smaller than an Ewok shower cubicle.



The next thing we know is that, a few of our family members who were in the queue just behind us are having trouble getting in, there is an elderly lady who operates on the door and she was being instructed by the 'manager' not to let them in, no reason was given for this. It was a mixed group of gents and ladies.



I calmly tried to ask the manager why this was the case and he threatened to have me ejected from the venue. Again no reason was given for this.



A great way to be treated at your birthday event.



Luckily, a friend of a family member had some connection to the owner of this establishment and decided to call this person.... The short and insecure 'manager' returned and with the elderly lady on the door decided to very rudely let my family members in. Followed by phrases like "FINE. Let them in, but make them WAIT" (apply manager's theatrical hand gestures).



This however was not the end of the terrible case of CHAVendish No 5.



In total we were buying 5 bottles at this club between a few of us (yes it is quite an investment) ...so you would think they would treat you as a guest. No. They act like you are doing them a favour! The nerve of the waitress to tell us that if we pay by debit card she will charge an extra £125 for "service" as she put it. Then she later back tracked on this and stated that if we tip her well she will forget about it!! SHOCKING!



And. It. Does. Not. End. There.

Texts and calls began to flood in saying people couldn't get in and the elderly lady on the door was being obstructive to the people on our guestlist.



I tried to speak with the staff again but guess what, more rudeness and no joy. Apparently our guestlist was only for 30 people and we had maxed it out, despite agreeing a 70 person guestlist in advance with No 5 Cavendish and the Events Company way in advance.



This was pretty pathetic as even the most simplest of venues can operate and deliver on a guestlist without the pomp of declining paying guests who are on the guestlist, when the club is 10% full. My friends were skeptical about this venue and I put my faith in it, along with a trusted Events Company. Both bombed massively. People had made the effort especially to attend from far and wide yet No 5 Cavendish were too arrogant to appreciate this.



One of the birthday boys who was hosting the night with me was forced to buy a seperate table with bottles to get in. Now how does that work when there are people on other guestlists waltzing in with their CONVERSE TRAINERS on, and yes, the club and tables are still half empty as it's early into the night.



HONESTLY. IT'S NOT EVEN THAT NICE INSIDE, THAT THEY THINK THEY ARE A TOP LONDON VENUE.



So, to summarise... if you:



Want to spend your birthday here.



Be spoken to like you are garbage.



By a 'manager' with short man syndrome and a menopausal old bat on the door.



Have half your guests who queued in the rain for an hour turned away and the other half barely getting in. (Whilst venue is still fairly empty).



Then be financially implicated by the venue staff to satisfy their "Service" charge.



Then go ahead and contact this place for booking details!



I myself will never return.



Unlikely anyone who attended on the 70 person guestlist would either.



Even the Events Company used as the middle man have shamed themselves for not fore-warning us all of the antics of No 5's incompetent staff/management. As the down to earth bouncers and talented DJ informed me: "This happens every week here".



Here's a tip: BACK TO BASICS. Good manners and a smile won't harm your business. My parents taught me that.



It's called Customer Service you imbeciles.

Awful night NEVER GO ! Awful management some old woman who needed a walking stick acting like hitler on the door ! Terrible management terrible staff. To many pr company's all promising free entry ect all lies . Not worth a penny pay more and actually go somewhere were u will have a good night !

Everyone cusin the place get on guest list get a table and bring ma£h your nice haha

First time to a London club and I was fairly disappointed by both the club interior and the staff. The amount of times I was pushed out of the way by a pretentious member of staff carrying (unnecessary) flaming bottles of vodka around was ridiculous. Wouldn't really recommend it to any other London newbies...

one of my night out in london, should have been an awesome but instead I was waiting around 1,5 h in the queue whilst the club was not even full. very disappointed. the worst event management I ve seen so far.

Will never go back! NYE was nothing as advertised.

Venue's good, but your management and staff are more suited to a club that doesn't cost a years wage to spend a night there!

First of all, I want to say that as a person used to putting up with the usual nonsense of 'high end' London venues, I thought I had seen it all...until this Saturday just gone.



A few friends of mine and myself decided to host our birthday celebrations, with the help of an Events/Promotions company at No 5 Cavendish Sq. We had a guest list of around 70 people, all close family and friends.



We arrived at the venue on time at 10:30, waited patiently in the rain until 11.25 when they decided to let people in. Guests were charged a fairly expensive yet standard £20 entry (previously we were told it would only be £15 but they lied, so guests obviously angry) and shown to our 'table' (a tacky looking corner booth which looked like it had been hijacked from a 1990s Wimpy) it was barely big enough to seat 10 people.



The dancefloor is also smaller than an Ewok shower cubicle.



The next thing we know is that, a few of our family members who were in the queue just behind us are having trouble getting in, there is an elderly lady who operates on the door and she was being instructed by the 'manager' not to let them in, no reason was given for this. It was a mixed group of gents and ladies.



I calmly tried to ask the manager why this was the case and he threatened to have me ejected from the venue. Again no reason was given for this.



A great way to be treated at your birthday event.



Luckily, a friend of a family member had some connection to the owner of this establishment and decided to call this person.... The short and insecure 'manager' returned and with the elderly lady on the door decided to very rudely let my family members in. Followed by phrases like "FINE. Let them in, but make them WAIT" (apply manager's theatrical hand gestures).



This however was not the end of the terrible case of CHAVendish No 5.



In total we were buying 5 bottles at this club between a few of us (yes it is quite an investment) ...so you would think they would treat you as a guest. No. They act like you are doing them a favour! The nerve of the waitress to tell us that if we pay by debit card she will charge an extra £125 for "service" as she put it. Then she later back tracked on this and stated that if we tip her well she will forget about it!! SHOCKING!



And. It. Does. Not. End. There.

Texts and calls began to flood in saying people couldn't get in and the elderly lady on the door was being obstructive to the people on our guestlist.



I tried to speak with the staff again but guess what, more rudeness and no joy. Apparently our guestlist was only for 30 people and we had maxed it out, despite agreeing a 70 person guestlist in advance with No 5 Cavendish and the Events Company way in advance.



This was pretty pathetic as even the most simplest of venues can operate and deliver on a guestlist without the pomp of declining paying guests who are on the guestlist, when the club is 10% full. My friends were skeptical about this venue and I put my faith in it, along with a trusted Events Company. Both bombed massively. People had made the effort especially to attend from far and wide yet No 5 Cavendish were too arrogant to appreciate this.



One of the birthday boys who was hosting the night with me was forced to buy a seperate table with bottles to get in. Now how does that work when there are people on other guestlists waltzing in with their CONVERSE TRAINERS on, and yes, the club and tables are still half empty as it's early into the night.



HONESTLY. IT'S NOT EVEN THAT NICE INSIDE, THAT THEY THINK THEY ARE A TOP LONDON VENUE.



So, to summarise... if you:



Want to spend your birthday here.



Be spoken to like you are garbage.



By a 'manager' with short man syndrome and a menopausal old bat on the door.



Have half your guests who queued in the rain for an hour turned away and the other half barely getting in. (Whilst venue is still fairly empty).



Then be financially implicated by the venue staff to satisfy their "Service" charge.



Then go ahead and contact this place for booking details!



I myself will never return.



Unlikely anyone who attended on the 70 person guestlist would either.



Even the Events Company used as the middle man have shamed themselves for not fore-warning us all of the antics of No 5's incompetent staff/management. As the down to earth bouncers and talented DJ informed me: "This happens every week here".



Here's a tip: BACK TO BASICS. Good manners and a smile won't harm your business. My parents taught me that.



It's called Customer Service you imbeciles.

Awful night NEVER GO ! Awful management some old woman who needed a walking stick acting like hitler on the door ! Terrible management terrible staff. To many pr company's all promising free entry ect all lies . Not worth a penny pay more and actually go somewhere were u will have a good night !