The O2

Good Times. Nile Rodgers & CHIC are heading back to The O2 this December. Tickets on sale Friday at 9am. RSVP below for all the latest updates 🕺💃

Mama, he's coming home. The Ozzy Osbourne UK tour stops at The O2 11 February 2019. Joining Ozzy will be Judas Priest.
Tickets are on sale Friday 7 September at 9am.
More info: http://bit.ly/OzzyAtTheO2

Heading back to The O2 for BluesFest don't miss Zac Brown Band live on stage.
Get your tickets now: bit.ly/ZacBrownBandatTheO2

Coming to Kevin Hart this weekend? Please note, due to an artist request there will be no phone or camera usage of any kind permitted within the arena. Anyone caught using a phone or camera before or during the show will be ejected with no refund.

Always wanted to know what it's like backstage at The O2? Let Adam Lambert give you the guided tour 🙌

Go, go, go. Panic! At The Disco add a second date at The O2 on 29 March. Tickets on sale now.
Get tickets: bit.ly/PanicAtTheDiscoTheO2

We've got High Hopes for this one. Tickets to see Panic! At The Disco are on sale at 10am. Join the waiting room now. bit.ly/PanicAtTheDiscoTheO2

Get ready for one mega sing-a-long. MAMMA MIA THE PARTY is heading to The O2 🕺💃

Coming to Kevin Hart? Please note, due to an artist request, anyone caught using a phone or camera in the arena bowl will be ejected.

Heading to Britney Spears tonight?
Win an upgraded experience at the show with Schweppes 1783 which includes access to a private terrace and bar, complimentary food and a drink.
Download The O2 app to find out. Plus see the full setlist and get 10% off all orders: appurl.io/jkmc1zhx

Fancy seeing Kylie Minogue as she brings her 'Golden' Tour to The O2?
Download The O2 app for your chance to win tickets for you and 10 friends to watch the show from one of our VIP suits on Thursday 27 September.
Download the app, select the Kylie event using the top left calendar and tap to enter. Good luck. appurl.io/jkmc1zhx

Britney Spears is back. How's everyone's voices from a night of singing to all the classics? 🎤 Bring on night two. 📷 Kevin Mazur

Nordoff Robbins helps people find their voice through music. And we want you to show us yours 🎤 Sing your heart out at Britney Spears for the chance to win a pair of Bose QC35 II Headphones. Head to the Level 1 concourse tonight and take part in the Headphone Challenge 🎧

Panic! At The Disco are returning to The O2 next March with the Pray For The Wicked tour. Tickets are on sale Friday 31 August at 10am. RSVP for more info:

The countdown is on. WWE LIVE is making it's way back to The O2 next week. Who's ready Rollins & Ambrose?
Get your tickets to the showdown now: bit.ly/WWELiveatTheO2

Listen to the man. Number 1 selling George Ezra has a second date at The O2 on his first arena tour.
Get your tickets now: bit.ly/GeorgeEzraatTheO2

Head over to Up at The O2 for your chance to workout at the top of The O2 with The Body Coach 💪

Fancy seeing Kylie Minogue at The O2?
Win tickets for you and 10 friends to see her live from one of our VIP suites on Thursday 27 September. Simply download The O2 app, select the Kylie event using the calendar in the top left corner and tap to enter. Good luck.
Download now: appurl.io/jkmc1zhx

Hi George Ezra 👋

We visited the o2 arena in London last night to watch Katy Perry’s Witness Tour with our very excited 10 year old Daughter!! When we booked the tickets last year my Husband who’s sadly disabled but was more mobile when we booked the tickets booked tickets we thought he could manage to get too but since last year he’s health has declined more and became very less mobile and can only walk and stand for a very limited amount of time. We were originally in block 111 row S we spoke to customer services and staff at the o2 that managed to get us seats lower down the same block and instead of climbing down a full flight of stairs my Husband would only need to go up four steps from floor level and down four steps so they changed our tickets to 111 level D I would just like to say that all the staff at the o2 went beyond the call of duty and out of there way to make sure my Husband was accommodated the help we received was amazing and I would like to say a huge thank you to them all!!! They also once I explained that I’m heavily pregnant let me use the floor level toilets instead of climbing to the top floor which I also greatly appreciated thanks again!! I hope this gets passed onto the staff that were on last night on level 111 rows S, D and customer service. Of course Katy Perry was amazing has always and we had an amazing evening added with the help and amazing assistance of the o2 London staff

Last night my friend and I went to see Sam Smith. As it was my first visit to the O2 I wasn’t aware of just how highly it was and of course we ended up being seated on row U- the very back highest point (I am terrified of heights) on braving a toilet visit before the main man himself I asked if there would be any chance of a move to a lower point. Without hesitation the men at the information point moved us to 10 rows lower to K- this made SUCH a difference and although it was still high it wasn’t anywhere near as bad as U! Thank you so much O2!!! ��

The seating at the higher levels is quite acutely raked/tiered and pretty high, if you experience vertigo this really isn’t the place for you. The seating tiers are closely spaced so if you’re over 5 foot tall there is very little legroom, I’m 5-8 and found it uncomfortable. Acoustically it’s not bad considering the construction, so for sound quality I’d give it a 4.

Loads of food outlets in and around the O2 but food and drink purchased cannot be taken into the performance arena although booze can be purchased once inside even beer in glass bottles! Although water in plastic bottles purchased from inside the 02 but outside the performance arena cannot be taken in, who’d have thought it!

There is a distinct lack of useful signage regarding facilities, directions to access points to the various levels/blocks and what you can or more pointedly what you can’t take into the arena, you find out food and drink cannot be taken in only when you’re queuing through the security points to get to your seats! Although there are plenty of staff, security or marshals to shout and point you in roughly in the right direction.

As the venue has such a large capacity allow plenty of time to get there and to get through security as it may take up to an hour from entering to getting seated.

Queen and Adam Lambert 8.00pm Monday 2nd July 2018

Great for events but the crowds could sometimes be managed better in order put some organisation into the amount of people that come to the venue. Other than the above there is a good number of bars and restaurants to choose from and adequate parking/travel choices available too x

I went to the matinee performance of the muppets show on Saturday. Which i had no issues with the show. But the O2 need to look at how the disperse there tickets. My friend and i bought tickets for the muppet show as soon as they were released and found ourselves allocated to the very top of the O2 arena, which we paid the full price for that section. Yet a friend of ours bought tickets 2 weeks before the show, and paid £30 to sit 4 rows from the front, with lovely clear views of the stage, we had to rely on the screens which were limited in the view, as the muppets on the stage, did this ruin my experience, YES especially knowing I had been ripped off by the O2. I suggest managers of the O2 you review your policies, and gesture would have been to move us in the nose bleed seats who had payed the full price, forward, and sell the seats higher up at a lower price.

I booked tickets the day that they went on sale to see the Muppets take the 02. I paid a lot of money in my eyes for very good seats for this show. It was a real extravagance for me to spend that much money. I managed to get seats in row G looking at the center of the stage.. I don't think I've ever managed to get such good seats for any show before.. I have been looking forward to the show for months as seeing / meeting the Muppets is a life long dream.

Imagine now turning up with your best friend to find that you have seat 36 and seat 37 booked only to discover there are no seat 37s in the entire section... a whole seat missing from every row in that front section of the arena... all of which had been sold.... every seat 37 was missing. That's a lot of £112 taken from hard working people who then had to go to customer services and wait for about half an hour to be seen only to be told that the best we can do is reseat you in worse seats... I'm sorry. I'm not happy. The show was amazing but you can't treat people that way.. That's your ridiculous mistake and we were the ones who had to compromise.... you put a real downer on something that I was ridiculously excited to see and not so much as an apology... how it was even possible to book those seats in the first place if they don't exist is beyond me. � sort out your act o2. You must make a fortune from the general public... £225 Is an awful lot of money to me and you robbed me of a much better view.

Went to the O2 for the first time yesterday, imagine my surprise that parking costs £9 if you are just visitor to the restaurants but then it jumps to £32 if you are watching an event!

As the parking staff tell you though, it’s an all day price.

I don’t want a bloody all day price I want a reasonable price to park my car safely while I enjoy the event on your property which I have already paid for!

No where else in the country does the price change so substantially, you should be prosecuted for extortion!

Went to see Justin Timberlake tonight he was amazing his show was outstanding but what a pitty about the lack of amenities and poor service at the O2 arena itself!

Before the concert even began the loo roll had run out in every one of the girls cubicles in the one bathroom on level 4 (this to me is just ridiculous) the hand dryers well if you can call them that they hardly have any air coming out of them so forget drying your hands!



Another disappointment was the food service at grill street, they clearly had no clue how many people where attending the concert as food ran out we waited over an hour to be served as only two servers were behind the counters!



I just expected that a venue such as the O2 would be better organised and have higher hospitality standard!



I have been many times before and have never before had such poor service!

Went to a kisstory event on Saturday, had vip tickets, don’t waste your money because you don’t get vip treatment. You don’t have your own cloakroom or smoking area, you have too drink champagne out of a plastic jug with plastic glasses and the dance area is joke having to dance in between seats all in all I was very disappointed and won’t be rushing back anytime soon!!!



Reported my issues to the staff and manager and she couldn’t have cared less, couldn’t even give a email address to pass on a complaint!!!

Visited 19.5 to see Trevor Noah. Both warm up acts were rubbish and did not start till 8.10 so late, anyway once finished, there was a 40 minute break before Noah came on! A break from what????? I don’t turn up to work at 9 only to take a 40 min break before I start. So Noah did not start until 9.25pm! He was brilliant though. Extremely poor organisation by O2, same happened when went to see The Killers, there was a huge break between warm up act and the main act. I’m sure this is done so people go to bar and spend more money. You have to consider people who live outside of London and have last trains to catch so don’t have time to be just hanging around. With that said, I will not be returning to o2. Never had this issue at Wembley.

Sadly unimpressed. Visited on Monday to see Queen and Adam Lambert (who were awesome, obviously!). Exceptionally hot conditions, with nothing to drink - made to leave our own drinks at security check area, which I (sort of) understand (although most venues these days do permit a 500ml plastic water bottle per person...), but the only refreshment inside available for people standing at or near to the barrier was provided by security, who ran out AGES before the show even started! Started to feel ill with dehydration towards the end of the show. Never mind my enjoyment being marred - to me this is dangerous. We've had this hot weather for three consecutive weeks now, so there's no excuse for being underprepared - either 500ml water bottles should have been permitted, or provisions for security to hand out should have been increased (or both). Will avoid summer gigs for certain in future; might avoid altogether...

My son attended yesterdays harlem Globetrotters event, he had been looking forward to the day since xmas when he recieved the tickets as a gift

You see he is autistic and basketball is his life

In the weeks leading up to the event we received an email with an offer attached stating that for £35 he could buy a merchandise pack containing a ball, a jersey and a programme

After approaching all of the different merchandise desks and being told that they knew nothing of this offer, myself and a number of other visitors whom had also received the same email were told buy a manager that they would not be honouring the offer

As previously stated my son is autistic, due to his condition he couldnt understand why you the o2 had said he could have something and then said that he cannot have it on the day itself, that coupled with standing at a busy merchandise desk for an HOUR waiting for a decision to be made regarding the merchandise offer he had an autistic meltdown, and after 10 minutes of the show beginning we had to leave for his own sake

So after waiting 5 months to attend something that he was greatly looking forward to, he had a terrible day that he still hasn't managed to come to terms with 24 hrs later, all because you sent an email that you then refused to honour,

As a parent I am absolutely disgusted with the responses of your merchandise team members and your false advertisements

We wasted more than £100 and will think twice before attending your venue ever again

I will also be forwarding all emails and correspondence to trading standards

Regards Mr Richards

My daughter had been waiting for 02 Priority tickets to come on sale for BTS. Less than 24 hours before the release time, 02 suddenly cancels priority tickets with next to no feedback. She then has to wait for general release date and is advised to go through AXS Tickets. Bang on 8.30am, we join a virtual queue. We can’t get through on the phone so we patiently wait for nearly 3 HOURS! We get through to ticket selection to find everything is sold out. Furious that the only way we could get tickets now is to pay over the odds from a money grabbing pig. I don’t believe for one second that literally thousands of people joined a virtual queue before or at the same time. You need to take some responsibility and you should put in place measures to stop genuine fans from missing out. Why not have names of attendees on the ticket and if name does not match ID, they can’t come in. Or somehow stop people being able to sell tickets on at such ridiculously high prices. Very angry

I have visited the O2 quite often and never had a cause to say anything but the experience at Pearl Jam (17th July area H) has changed this. I am fully aware that refreshments are not cheap inside the O2 but to find out that there were no draft beers available - only bottles was a little frustrating especially when you actually work out the price.



£5 - 330ml bottle (very warm and most lost in the head when the staff poured in into a massive plastic glass)

£7 - pint (unavailable)



I would normally have 2 beers at an event, this would be £14, but as I could only get a 330ml bottle it was going to cast me almost £20 for two pints which is ludicrous - but you are a captive audience - and you could not buy any refreshments with cash, only card transactions.



I did ask the staff why - the answer was a shrug of shoulders and " sorry but I don't know".



I have been to events with cash only before, to reign in my spending, and if this had been the case I would have been reduced to have tap water - ironically you could get a pint of this!



On a positive note - Pearl Jam were awesome - the best I have seen them in years which made the visit worth while.

I booked tickets for myself, my friend (her birthday) and my 8 year old daughter to see the Muppets take the O2 on the 13th July. I booked through the O2 website, which redirected me to AXS. I booked 3 tickets and requested paper copies. A few days beforehand I received email tickets. It just said they were my tickets, not replacements. When we got there, we were told our paper tickets were invalid and directed elsewhere. I then had problems opening the email to get the new tickets (nowhere on the email did it say they were replacements, nowhere). Try using a different mobile phone network in the O2! We did eventually get them and were issued again. We then proceeded to the seats we had been reallocated. Only to find them occupied. A member of staff came to help. Lovely, the tickets had been issued twice!! I was then redirected to customer services. The queue had hundreds in it. All the people I spoke to had the same issue. Members of staff were milling around. All gave up trying to help. All assured us that they would not start the show without us. Obviously, that was a lie to keep everyone from getting even angrier. After 10 minutes of nothing happening - just the queue getting bigger and not moving forward, plus a call from my friend to tell me my daughter was hysterical and feeling sick with anxiety, I left the queue to return (a very long walk!). In the end, we sat ourselves on bar stools at the back and I informed the member of staff there that the police would be required to remove us from these seats. I had missed the crucial first 10 minutes of the show. My night felt utterly ruined. To make it more special, we could see at least 100 seats free in other areas. When I tried booking, hardly any seats were showing as remaining, hence why I booked tickets way up in the sky. An utter fiasco. To make it even more abysmal, the O2 and AXS are bouncing me around not helping. The only recourse left to me will be claiming the money back on the credit card I paid on, as no valid tickets were actually provided to me.

Disgusted with the security at the O2. Took a 16 year it to watch Justin last week. After standing up to dance for what was no more then 30 seconds, the 16yr old was jabbed in the back by a man behind her. We were told very aggressively from the off to ‘sit the f down’. When I explained everyone was up dancing as it was a concert I was met with a volley of abuse. Sit the f down, shut the f up or he would throw his his bottle at me.

When I approached security, this is how it was dealt with. I was first told to continue dancing and he would keep an eye on matters. Was I willing to take the chance in having me or the 16 yr old hit with a bottle. Er.....no!

I tried to resolve it by offering to swap seats with the man and again was swore at and threatened. The security man came over and spoke to the man, who then swore at him too.

Instead of the man being ejected for threatening behaviour and verbal abuse, we were moved to different seats.

We didn’t mind this, as it meant we could now enjoy ourselves but instead of being in row b, we were now in about row L. Our other choice was to go to customer services where they would find us better seats but then we would have missed even more of the show triggering to find these seats.

Shame on you O2 for not just ejecting the vile man and your responses to my husbands complaints this week, has been equally pathetic.

Been several times to 02 to watch varying concerts and always expect slightly inflated drink prices but £7 a pint, £7 for a JD & £5.50 for a 330ml bottle of cider is shocking. Couple this with absolutely useless staff both bar and steward who look like they have never done the job before or give a damn about customer service makes for a very disappointing visit. Iron Maiden absolutely rocked and I refused to let the O2’s useless management ruin that.

Been going to gigs for 25 years - this is the last time I will go to this venue, doesn’t matter who is playing. Terrible sound, as usual, massive bar queues and woefully incompetent staff. Five of us attending but a ‘four drink limit’ at the bar - literally pathetic. £6.80 per pint for the pleasure of being gurned at by the moron serving it to me. Awful, awful place.

Absolutely disgusted at the fact your not allowed to take in water with you to a concert instead ur meant to buy their ridiculously overpriced 250ml bottle of water at £3!!!!!! I don’t think so o2!!!! Downed what I had at security!! I get not being able to take food or alcohol in but seriously water!?!? The London Underground advices you to carry it with you especially in hot days! Think you should take a leaf out of their book!