Welcome Break

About Welcome Break

Welcome Break is one of the UK’s leading independent motorway service operators with 27 locations across the UK. Welcome Break sites are open 24 /7.

Welcome Break Description

Services at this location

KFC
Starbucks
Waitrose
Harry Ramsden's
Burger King
SUBWAY
Papa John's
Ecotricity
Forecourts
WHSmith
Drive Thru - Starbucks (N& S)
Welcome Break Gaming
Cash Machines
Shell
Showers
Baby Facilities
Parking (free up to 2 hours)

Reviews

User

Colouring has the power to lower stress and anxiety levels. And we have the #sharpies to help you get started! Available now at #WHSmith #WelcomeBreak Only £14

User

10 tips to make the best of Summer camping! Plus a chance to win some amazing prizes https://www.welcomebreak.co.uk/…/10-tip s-make-best-summer-…/

User

Right now we are recruiting for over 300 positions at #WelcomeBreak. Can't find the job you're looking for? Sign up for our Job Alerts to keep up to date with our latest #vacancies. https://careers.welcomebreak.co.uk/#team- member #JobOpening

User

On your way to a music festival this week? We've stocked up on #FestEssentials so you arrive in true pro style! #FestivalTrolley

User

Jan Vertonghen warned England they are only going to get better after their 3-0 win over Panama. Let's get behind #TheThreeLions today & don't miss a second of the action. Watch the World Cup matches live on our video screens. #ENGBEL #WorldCup #JanVertonghen

User

Our team members are responsible for delivering a Welcome Break 24/7. If you think you’ve got what it takes, apply today! ☞ https://careers.welcomebreak.co.uk/conten t/Roles/… #UKJobs #JobVacancies

User

Thursday's looking like the peak of this week's heat. If you're out & about, please be vigilant and take a break to avoid heat-induced fatigue #heatwave

User

All #WelcomeBreak #Starbucks stores offer 10% discount to Blue Light Card & Defence Discount Service Card holders. Be sure to present a valid card to your barista and enjoy 10% off your order
#bluelightcard #DefenceDiscountService #SomeoneSpecialSunday

User

Summer 2018 HERE - WE - COME 🍑 🍍 🍓 👙 🔅 We're celebrating the launch of #Starbucks Shaken Infused Iced Teas with a #happyhour event starting today at all our #WelcomeBreak stores 2pm - 5pm. So pop in and celebrate! #StrawberryBlackTea #PeachCitrusGreenTea #PineappleGreenTea

User

The wait is over, peeps. #NationalFishandChipDay is here!! This has to be our favourite #FryDay of the year. And what better way to celebrate it than stopping at Harry Ramsden's #WelcomeBreak & treating yourself the best #FishandChips in the whole of the UK! #MadAboutFishandChips

User

Family journey this Easter Holiday? Keep the kids occupied! Share your completed BBC Children in Need #Pudsey sheet with us for a chance to win a £5 Welcome Break voucher [ends 8 April 2018]

User

🎉 WIN 🎉 a 2-night family break at any one of our Welcome Break Ramada hotels in our #Easter giveaway! *T&Cs apply https://www.welcomebreak.co.uk/bl…/wher e-to-hop-this-easter/ #FreebieFriday

User

Planning a road trip is not just about finding the fastest route between two points. You also have to consider stops for petrol, bathrooms, food, or a chance to stretch your legs. Our new #JourneyPlanner is the perfect tool to plan your stops ☞ https://www.welcomebreak.co.uk/journey-pl anner/

User

To celebrate the launch of new Teavana Microground Tea Lattes, we're inviting you all to come and find your favourite for free! Enjoy a free Tall Tea Latte 3-6pm 6th March.

User

One of the better services in my opinion. Always stop here for a coffee and break, plus about half way on my usual trips and very handy place to judge wether to go through Birmingham or detour on A50

User

Always my first stop to Rapid charge the Electric Vehicles we take to #Orkney from leicestershire.

Takes around 30 minuites to charge up so just time to a 'comfort break' and a coffee �

We have completed 31 trips north in differant EVs.

User

Well I'm going to buck the trend here. After struggling through a breakdown in southbound roadworks stopped here for a break. Decided to have a harry ramsdens chip supper. Best fish and chips we have had in ages. Toilets were clean and services generally were good

User

had Harry Ramsdens fish and chips food was ok but lorry parking spaces could be a bit wider

User

Not so much as a review more a social comment on the pretentious people and Starbucks. I drink asda instant coffee black. Its 27 pence a jar. The next time your throwing 5 quid at Starbucks remember they taste exactly the same.( Lisa T is exempt from this. For the obvious reason) she knows where I live x

User

Not a great amount of truck parking. Parking is extortionate but is like that everywhere. Worth paying a couple of quid extra for food voucher.



Toilets started off clean but by end of the day they're a mess. Don't think there's anyone looking after them.



Showers are pretty terrible. Push button shower gives you 5 seconds of hot water then turns off. Also, would a proper shower head hurt? The tap/hose pressure hole sends water everywhere. Entire room is soaked.



Truckers don't have it easy on the road, and at £20 for parking id expect something a bit better.

User

Good food and service spoiled by lack of a lift for my disabled wife to go upstairs to KFC. Manager was helpful but said his Head Office would not instal one because regulations did not compel them - shame on them. I hope they read this. We had to go up and bring the food down.

User

It's a big price to park there £27 shocking the showers are nice but the pressure was very poor

User

Was there at 9.30pm on Saturday 24 October and the state of the eating area around KFC and Burger King was disgusting, 50% of the tables were covered in the remains of meals and every single one of the waste bins was overflowing. There was no effort made to clear the mess up and could not wait to leave

User

The service and attitude at KFC was disgusting!



A group of girls stood chatting while the boy serving me was clearly struggling, when a woman went up to ask for help using the self service machines they all magicaly had somewhere to be by one who just happened to be sweeping, told the woman to go to the till and turned her back on her while she was still talking to her!!! Eventually she looked up and asked cockily what she said as she didn't hear her!! Sent her to a tillage where a man had been stood waiting to be served (he was in que behind me so been around five min as the boy had gone) and for good reason he wasn't happy about being pushed aside with no explanation, eventually they were both served and one of the girls gave me my order whilst the mad asked if a manager was around as he wasn't happy with service only to be told "manager doesn't want to be distributed" and the girl walked away (the one who was sweeping and spoke to the lady) as she passed me I clearly heard her say "grump cunt" and walk off fast when she saw I heard. I checked my food as I always do before I left to see o didn't get my popcorn chicken which I paid for, I was told there was none now and it would be 25 min before any more are ready, asked for a refund as I wasn't getting the food o asked for and was told the system is broken so could be a week or more before I'd get my money, asked for something in its place and was told that went against the policy but "just this once" they would, by this point I'm fed upto asked for the manager to be told "I won't get him as he won't want to be distributed and he is in a bad mood"



I went to burger king after for my partner and they were lovely and so helpful.



You need to do something about your staff!!

User

The KFC at M6 Keele Services could do with a major shake up. The food was tepid, the coffee undrinkable looking and tasting like Kreosote and the bill wrongly calculated, £2.50 in their favour.

User

Sunday 19/03/17 approx 13:50hrs with Ray Lee and wives. Food was tepid, on asking for sugar we were told to get some from Burger King opposite. No spoons, very few milk portions in the bottom of a carton doubling up as an impromptu bin. Coffee was undrinkable.

User

Picture the scene. 10.15 pm on a Sunday Evening. M6 solid for 10 miles. Has been like that for hours. It's often like that on Sunday Evening. Welcome Break Car park packed with people desperate to get out of the traffic jams.



What do we find inside the "service" station? Almost everywhere has closed at 10pm. Only Starbucks and Smiths left open with massive queues at both.



Come on WB - you do not deserve the franchise. This is not providing a service. The outlets should be open to at least midnight . You are living in the last century and not keeping up with today's traffic conditions.

User

Ok, so this is just beyond a joke. One toilet is overflowing with tissue and water and poo, another literally has poo on the floor, and another is blocked with tissue. Three taps don't work and I'm struggling to breath without heaving. This is appalling. The management need to look at hygiene standards, one key function of a service station is the toilet facilities.

User

I am at Keele Services north bound. I am disabled. How do I get to KFC, Harry Ramsdens or Burger King as there are no lifts, no escalators and no means of my accessing these outlets which are situated on a higher floor? Shame on you Welcome Break!

User

Harry Ramsdens apparently only giving you food in a box now as it's "getting abit late"



I've been here on numerous occasions before and been served my food on a plate at the same time, its the reason I choose to get food from there rather than Burger King etc. To be honest it just seemed the staff couldn't be arsed, very poor! This was at Keele southbound and it was 20:45.

User

Friday 1030pm

Stopped at the services north bound

Burger King ..... closed

KFC - Kentucky Fried Chicken ..... closed

Harry Ramsden's ..... closed

Starbucks ..... closed

Subway .....closed



How did I find this out......Park car, walk in up 3 sets of stairs, half way over the gantry to the lit up restaurants and the cleaner says "sorry everyrhing's closed"



How about a sign on motorway saying "everything closed, except our stinking toilets"



Mini-friday night rant over �

User

Disgraceful phoned in advance 5 coaches of passengers half didn't get fed nor some of the drivers because of the length of time it took to get served will not use again

User

Can safely say that I won't be coming here again. Waited 10mins for my food to turn up from Harry Ramsdens for it to only be freezing cold. Not the sort of service I would expect if you had to wait for your food to be cooked.

User

One of the better services in my opinion. Always stop here for a coffee and break, plus about half way on my usual trips and very handy place to judge wether to go through Birmingham or detour on A50

User

Always my first stop to Rapid charge the Electric Vehicles we take to #Orkney from leicestershire.

Takes around 30 minuites to charge up so just time to a 'comfort break' and a coffee �

We have completed 31 trips north in differant EVs.

User

Well I'm going to buck the trend here. After struggling through a breakdown in southbound roadworks stopped here for a break. Decided to have a harry ramsdens chip supper. Best fish and chips we have had in ages. Toilets were clean and services generally were good

User

had Harry Ramsdens fish and chips food was ok but lorry parking spaces could be a bit wider

User

Not so much as a review more a social comment on the pretentious people and Starbucks. I drink asda instant coffee black. Its 27 pence a jar. The next time your throwing 5 quid at Starbucks remember they taste exactly the same.( Lisa T is exempt from this. For the obvious reason) she knows where I live x

User

Not a great amount of truck parking. Parking is extortionate but is like that everywhere. Worth paying a couple of quid extra for food voucher.



Toilets started off clean but by end of the day they're a mess. Don't think there's anyone looking after them.



Showers are pretty terrible. Push button shower gives you 5 seconds of hot water then turns off. Also, would a proper shower head hurt? The tap/hose pressure hole sends water everywhere. Entire room is soaked.



Truckers don't have it easy on the road, and at £20 for parking id expect something a bit better.

User

Good food and service spoiled by lack of a lift for my disabled wife to go upstairs to KFC. Manager was helpful but said his Head Office would not instal one because regulations did not compel them - shame on them. I hope they read this. We had to go up and bring the food down.

User

It's a big price to park there £27 shocking the showers are nice but the pressure was very poor

User

Was there at 9.30pm on Saturday 24 October and the state of the eating area around KFC and Burger King was disgusting, 50% of the tables were covered in the remains of meals and every single one of the waste bins was overflowing. There was no effort made to clear the mess up and could not wait to leave

User

The service and attitude at KFC was disgusting!



A group of girls stood chatting while the boy serving me was clearly struggling, when a woman went up to ask for help using the self service machines they all magicaly had somewhere to be by one who just happened to be sweeping, told the woman to go to the till and turned her back on her while she was still talking to her!!! Eventually she looked up and asked cockily what she said as she didn't hear her!! Sent her to a tillage where a man had been stood waiting to be served (he was in que behind me so been around five min as the boy had gone) and for good reason he wasn't happy about being pushed aside with no explanation, eventually they were both served and one of the girls gave me my order whilst the mad asked if a manager was around as he wasn't happy with service only to be told "manager doesn't want to be distributed" and the girl walked away (the one who was sweeping and spoke to the lady) as she passed me I clearly heard her say "grump cunt" and walk off fast when she saw I heard. I checked my food as I always do before I left to see o didn't get my popcorn chicken which I paid for, I was told there was none now and it would be 25 min before any more are ready, asked for a refund as I wasn't getting the food o asked for and was told the system is broken so could be a week or more before I'd get my money, asked for something in its place and was told that went against the policy but "just this once" they would, by this point I'm fed upto asked for the manager to be told "I won't get him as he won't want to be distributed and he is in a bad mood"



I went to burger king after for my partner and they were lovely and so helpful.



You need to do something about your staff!!

User

The KFC at M6 Keele Services could do with a major shake up. The food was tepid, the coffee undrinkable looking and tasting like Kreosote and the bill wrongly calculated, £2.50 in their favour.

User

Sunday 19/03/17 approx 13:50hrs with Ray Lee and wives. Food was tepid, on asking for sugar we were told to get some from Burger King opposite. No spoons, very few milk portions in the bottom of a carton doubling up as an impromptu bin. Coffee was undrinkable.

User

Picture the scene. 10.15 pm on a Sunday Evening. M6 solid for 10 miles. Has been like that for hours. It's often like that on Sunday Evening. Welcome Break Car park packed with people desperate to get out of the traffic jams.



What do we find inside the "service" station? Almost everywhere has closed at 10pm. Only Starbucks and Smiths left open with massive queues at both.



Come on WB - you do not deserve the franchise. This is not providing a service. The outlets should be open to at least midnight . You are living in the last century and not keeping up with today's traffic conditions.

User

Ok, so this is just beyond a joke. One toilet is overflowing with tissue and water and poo, another literally has poo on the floor, and another is blocked with tissue. Three taps don't work and I'm struggling to breath without heaving. This is appalling. The management need to look at hygiene standards, one key function of a service station is the toilet facilities.

User

I am at Keele Services north bound. I am disabled. How do I get to KFC, Harry Ramsdens or Burger King as there are no lifts, no escalators and no means of my accessing these outlets which are situated on a higher floor? Shame on you Welcome Break!

User

Harry Ramsdens apparently only giving you food in a box now as it's "getting abit late"



I've been here on numerous occasions before and been served my food on a plate at the same time, its the reason I choose to get food from there rather than Burger King etc. To be honest it just seemed the staff couldn't be arsed, very poor! This was at Keele southbound and it was 20:45.

User

Friday 1030pm

Stopped at the services north bound

Burger King ..... closed

KFC - Kentucky Fried Chicken ..... closed

Harry Ramsden's ..... closed

Starbucks ..... closed

Subway .....closed



How did I find this out......Park car, walk in up 3 sets of stairs, half way over the gantry to the lit up restaurants and the cleaner says "sorry everyrhing's closed"



How about a sign on motorway saying "everything closed, except our stinking toilets"



Mini-friday night rant over �

User

Disgraceful phoned in advance 5 coaches of passengers half didn't get fed nor some of the drivers because of the length of time it took to get served will not use again

User

Can safely say that I won't be coming here again. Waited 10mins for my food to turn up from Harry Ramsdens for it to only be freezing cold. Not the sort of service I would expect if you had to wait for your food to be cooked.

More about Welcome Break

Welcome Break is located at M6 Motorway, Jct 15/16, Keele, ST5 5HG Newcastle under Lyme
+44 (0) 1782 626221
http://www.welcomebreak.co.uk/