West London Volkswagen

Volkswagen Used Car Event...
Starts this Thursday! Read more at: http://bit.ly/2UaQURi

Have you seen our new Volkswagen Touareg Offers?
With a £4,000 Deposit Contribution, you may want to check them out! *T's&C's apply.
... Visit: http://bit.ly/2YG7Wdh
See More

Stand out from the crowd with this fearless new Volkswagen SUV by your side as you take on the world.
Check out this striking model at: http://bit.ly/2TN8aLV

Designed for people with busy lives - the all new Passat...
Coming soon!

Mr Odud Miah collected his Used Volkswagen Sharan yesterday from us.
To view our Used Car range, please visit: http://bit.ly/2Ysjv7T

It is certainly a head-turner...
The Volkswagen up! is available from £109 a month with 0% APR. *T's and C's apply.
... To check out this offer, head over to: http://bit.ly/2TzbUkp
See More

The New Volkswagen Touareg...
From £399 a month with 0% APR and a £4000 Deposit Contribution from us, this dynamic SUV could be yours. *T's & C's apply.
... To check out our latest offers, please visit: https://goo.gl/GpMMnc
See More

Do you have your eyes on a particular Volkswagen model?
Get in touch with us so we can get your test drive booked in for you at: https://goo.gl/cfgnWt

There's still time to drive away in your brand new '19 plate Volkswagen!
Visit www.inchcape.co.uk/volkswagen to view all our '19 plate offers.

Used cars you can trust. Guaranteed. We will always make sure you get the best car possible.
Learn more at: https://goo.gl/Kir4vg

The Volkswagen Tiguan...
The new design presents a strong and elegant design language. Cast your eyes over the striking details of the exterior. But don’t stop there. Inside, discover the many other remarkable interior design elements.
To view our latest Tiguan offers, please visit: https://goo.gl/cwLZC6

Our 4 Day Sale at Inchcape Volkswagen is now on. Great savings across selected Brand New 19 plate Volkswagens. Ends Monday.
Interested? Call into your local Inchcape Volkswagen Retail Centre or visit: https://goo.gl/bzCVv3

Is your Volkswagen due a service?
Have a read of our Service Guide before getting it booked in: https://goo.gl/7tbd1Z

Looks can be deceiving... The up! is surprisingly spacious.
Currently available from £109 a month and 0% APR. T&Cs apply.
... Why not come and see for yourself? Book a test drive at: https://goo.gl/q5J6JQ
See More

We have selected '19 plate Volkswagens ready to be delivered in March!
Come and talk to our team to secure your brand new '19 plate Volkswagen with unbelievable value.
Enquire now at: https://goo.gl/cfgnWt

It doesn’t get much more exciting than choosing a brand new car, and our Motability specialists are here to help you every step of the way.
To see if you are eligible to a '19 plate, Nil advanced payment Motability car, please visit: https://goo.gl/Jmv23X

These guys are just GREAT in their customer services!!!!!

Thanks Bashar for coming in on your day off pleasure doing Business with you

Quick Waiting Job as requested in less than hour. Keep up the good work!

Would give 0 if I could. The building looks modern but everyone inside it is backwards (except anton the service manager).

30minutes to get my keys for my car .

This is after seeing someone driving it around the car park at about 30-40mph IN A CAR PARK!

Then found my Bluetooth disconnected and someone else’s connected � .

Useless bunch of people.

Worst dealership I have ever encountered. Bought a used approved car with a “no quibble return policy” and on my drive home noticed the car shook at high speed. Immediately informed the dealership it was faulty and was met with 6 months of “quibbling” and refusing to exchange it. Eventually after over 30 phone calls and me returning to the garage of my own accord (4 hour round trip) they fixed the fault (buckled wheel -and charged me for part of it!!!!). Worst customer service I’ve ever encountered. Totally unprofessional. Now 6 months later I’m sat in a garage as another tyre has blown out only to be told by the garage that the wheel has been botched up with “temporary” puncture repair kit previously and should have been replaced by ex-owner and that’s why it’s blown out today, with me and my 2 year old twins in the car. Disgusting. Im seriously considering taking them to trading standards as their internal investigation of my complaint amounted to nothing.

The worst customer service I have received from anywhere! If I could give them a rating of zero I would! Everyone in this branch especially the managers are extremely rude and have no clue on what good customer service is. I have had my VW high up for less that a year and there are major issues with the gearbox. The way they have dealt with it is shocking!! Even after writing a formal complaint to VW UK they still haven't got their act together! I would avoid this place like the plague!!

Never buy a car from here!! Brought a golf R from here now have to have new gearbox and my car spends more time in there workshop than on my drive!!! �

Last week we dropped off Catherine Mc Ginty's Golf for Service and passed MOT - meaning they legally certified it Roadworthy under UK standards!! We then drove it and unbeknownst to us, there was no oil left in the engine - completely empty!!!



They DROVE it back to their shop, WITH NO OIL IN IT (!!!) and took my girlfriend as a fool figuring "she's a woman, won't know how bad this was"- and replaced the part but have done nothing to re-assure us there was no damage done to the car done through this incident. They also have not even offered to rebate any of their service, saying they are not legally entitled to do so. You're missing the point! - it's about creating trust and loyalty, not doing the least you are legally required to do.



You'd think the last thing Volkswagen's dealers want is to further tarnish the @Volkswagen reputation



- Arrogantly, they tried to shift responsibility by saying it was a faulty part, fault of their supplier. This is your problem part and supplier, don't make your problem ours!!

In a space of 1 year, I have purchased two vehicles with West London VW. After buying the first vehicle I very much regretted buying from this dealership but after giving them a second chance with the next vehicle, I have decided that I will never buy from West London VW and I recommend others not to go here either.



Upon purchasing my first car (before all the hassle arose), I recommended a friend to also purchase from here and he received just as bad service as I have received.



The service received by the sales executive was good to begin with but once it came to collection of the car and after sales, this is where the experience turned completely upside down - it has been especially after sales that has been the most horrific. The communication (between dealership and myself as well as between staff members) and lack of care for customer satisfaction is where the service is lacking the most. Every time the reception takes a message for them to call you back, you will NEVER get a call back! This experience has proved that this dealership only cares about taking customer's money and customer service is of their least priority. I was told that I will be compensated/given some form of goodwill gesture for the experience I have had with my first car and when it came to discussing this goodwill gesture, I felt that a lot of games were played between the staff against myself, trying their best not to have to compensate - they offered me floor mats or champagne which was humiliating for the service I had received.



You would expect BRAND NEW vehicles not to have any scratches or dents but that isn't the case with West London VW. Both my cars have had scratches and my friend's car had numerous swirls in the paint as well as a dent on the car, which after going back to the dealership to sort out, was done to a very low quality where repair marks of the dent were clearly visible. If you walk into their showroom today and look at some of the paintwork on the brand new cars you can notice swirl marks which is unacceptable according to me.



After a recent problem that has arose with regards to the breaks on my car, I am genuinely starting to doubt VW's name for reliability and I felt that I should share this experience so that others can try and avoid this dealership!

I'd give them zero stars if I could. Went to see a sold car on Saturday 'quote we'll do everything we can to rectify the situation' which translates into 'we'll make everybody reading this THINK we care but in reality we plan to do NOTHING'



Five days later there has not been an email, phone call or text and frankly I don't expect one either. Makes you wonder what the after sales service would be like

These guys are just GREAT in their customer services!!!!!

Thanks Bashar for coming in on your day off pleasure doing Business with you

Quick Waiting Job as requested in less than hour. Keep up the good work!

Would give 0 if I could. The building looks modern but everyone inside it is backwards (except anton the service manager).

30minutes to get my keys for my car .

This is after seeing someone driving it around the car park at about 30-40mph IN A CAR PARK!

Then found my Bluetooth disconnected and someone else’s connected � .

Useless bunch of people.

Worst dealership I have ever encountered. Bought a used approved car with a “no quibble return policy” and on my drive home noticed the car shook at high speed. Immediately informed the dealership it was faulty and was met with 6 months of “quibbling” and refusing to exchange it. Eventually after over 30 phone calls and me returning to the garage of my own accord (4 hour round trip) they fixed the fault (buckled wheel -and charged me for part of it!!!!). Worst customer service I’ve ever encountered. Totally unprofessional. Now 6 months later I’m sat in a garage as another tyre has blown out only to be told by the garage that the wheel has been botched up with “temporary” puncture repair kit previously and should have been replaced by ex-owner and that’s why it’s blown out today, with me and my 2 year old twins in the car. Disgusting. Im seriously considering taking them to trading standards as their internal investigation of my complaint amounted to nothing.

The worst customer service I have received from anywhere! If I could give them a rating of zero I would! Everyone in this branch especially the managers are extremely rude and have no clue on what good customer service is. I have had my VW high up for less that a year and there are major issues with the gearbox. The way they have dealt with it is shocking!! Even after writing a formal complaint to VW UK they still haven't got their act together! I would avoid this place like the plague!!

Never buy a car from here!! Brought a golf R from here now have to have new gearbox and my car spends more time in there workshop than on my drive!!! �

Last week we dropped off Catherine Mc Ginty's Golf for Service and passed MOT - meaning they legally certified it Roadworthy under UK standards!! We then drove it and unbeknownst to us, there was no oil left in the engine - completely empty!!!



They DROVE it back to their shop, WITH NO OIL IN IT (!!!) and took my girlfriend as a fool figuring "she's a woman, won't know how bad this was"- and replaced the part but have done nothing to re-assure us there was no damage done to the car done through this incident. They also have not even offered to rebate any of their service, saying they are not legally entitled to do so. You're missing the point! - it's about creating trust and loyalty, not doing the least you are legally required to do.



You'd think the last thing Volkswagen's dealers want is to further tarnish the @Volkswagen reputation



- Arrogantly, they tried to shift responsibility by saying it was a faulty part, fault of their supplier. This is your problem part and supplier, don't make your problem ours!!

In a space of 1 year, I have purchased two vehicles with West London VW. After buying the first vehicle I very much regretted buying from this dealership but after giving them a second chance with the next vehicle, I have decided that I will never buy from West London VW and I recommend others not to go here either.



Upon purchasing my first car (before all the hassle arose), I recommended a friend to also purchase from here and he received just as bad service as I have received.



The service received by the sales executive was good to begin with but once it came to collection of the car and after sales, this is where the experience turned completely upside down - it has been especially after sales that has been the most horrific. The communication (between dealership and myself as well as between staff members) and lack of care for customer satisfaction is where the service is lacking the most. Every time the reception takes a message for them to call you back, you will NEVER get a call back! This experience has proved that this dealership only cares about taking customer's money and customer service is of their least priority. I was told that I will be compensated/given some form of goodwill gesture for the experience I have had with my first car and when it came to discussing this goodwill gesture, I felt that a lot of games were played between the staff against myself, trying their best not to have to compensate - they offered me floor mats or champagne which was humiliating for the service I had received.



You would expect BRAND NEW vehicles not to have any scratches or dents but that isn't the case with West London VW. Both my cars have had scratches and my friend's car had numerous swirls in the paint as well as a dent on the car, which after going back to the dealership to sort out, was done to a very low quality where repair marks of the dent were clearly visible. If you walk into their showroom today and look at some of the paintwork on the brand new cars you can notice swirl marks which is unacceptable according to me.



After a recent problem that has arose with regards to the breaks on my car, I am genuinely starting to doubt VW's name for reliability and I felt that I should share this experience so that others can try and avoid this dealership!

I'd give them zero stars if I could. Went to see a sold car on Saturday 'quote we'll do everything we can to rectify the situation' which translates into 'we'll make everybody reading this THINK we care but in reality we plan to do NOTHING'



Five days later there has not been an email, phone call or text and frankly I don't expect one either. Makes you wonder what the after sales service would be like