Citizens Advice Darlington

Government is set to end the #BenefitsFreeze. But @CitizensAdvice research shows this will still leave lots of people unable to cover their costs. We’re calling for an above-inflation increase to frozen benefits so people can #MakeEndsMeet https://bit.ly/2He5Jhy

Scams can be hard to deal with. If you need emotional or financial support, there are places you can get help.
Find out more bit.ly/2MOz9GB

🎁 Want to return an unwanted Christmas gift? While you don't have a legal right to return something which isn’t faulty, many shops will give you a refund, credit note or exchange. You’ll usually need proof of purchase, such as a receipt.
Find out more bit.ly/2SMCpGi

You can apply for a disabled person’s bus pass or railcard if you have a condition that makes it hard to get around. You’ll be able to travel for free by bus, or get 30% off your train tickets.
Our advice can help bit.ly/37xtiNQ

The @CitizensAdvice consumer service received 500,000 calls and 3.6 million web visits in 2019. The most common areas of complaint were
🚗 Used cars 🏠 Home improvement disagreements 🛋️ Shoddy furniture
... Get in touch if you have a consumer problem ➡️ bit.ly/2QHFdlh
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💰 Made a New Year’s resolution to sort out your finances?
The @CitizensAdvice online budgeting tool can help 👉 bit.ly/2QRcLO3

Citizens Advice Darlington over the Christmas period:
Community Crisis Service Telephone service (Direct line: 01325 734991) will be available between 10am to 1pm and 2pm to 4pm Monday 23rd, Tuesday 24th, Friday 27th, Monday 30th and Tuesday 31st December.
... The full service will recommence on Thursday, 2nd January 2020.
Advice services closes on the 20th December, and reopens the 2nd January 2020
Adviceline
0300 330 1195 (restricted cover, excluding public holidays)
Citizens Advice consumer helpline
03454 04 05 06 (charges apply)
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Our #ScamsAction service gives advice and information about online scams 💻
Find out more and get in touch on our website http://bit.ly/2D8n0H2

Every year @CitizensAdvice helps millions of people with different kinds of problems. Yet many of the problems we see could be prevented.
This #GE2019 we’re calling for all parties to take action so that fewer people face the same problems in the future http://bit.ly/36G013J

✉️ You can claim compensation if the post you’ve sent or were meant to receive through Royal Mail arrives 3 or more working days after it’s due.
Use our advice to find out more bit.ly/2MK2DWV

Not sure about something you bought in the #BlackFriday sales? Even though prices are reduced, your consumer rights are still fully protected.
Our advice can help if you’ve changed your mind about a purchase http://bit.ly/2pKYadm

We’re calling for the next government to take urgent action on workers’ and renters’ rights by
💼 Cracking down on employers falsely treating workers as self-employed 🏠 Abolishing no-fault evictions 📋 Enforcing existing rights
... #GE2019 http://bit.ly/37EQNFv
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Did you know that we offer a #ScamsAction service? If you’re worried about being scammed online, or if you think you’ve been scammed you should contact us ASAP https://bit.ly/2oogwA8

We know mental health problems don’t happen in isolation, but interlink with issues like debt, housing and employment. That’s why we work to make sure people get the integrated support they need.
If you need advice on any problems, we can help https://bit.ly/1F7dtNX

If an item causes damage to your property through no fault of your own, you may be able to claim compensation - for example, if your washing machine starts leaking and damages your kitchen floor.
Use our advice to find out how https://bit.ly/2nuM6KB

Bailiffs visiting your home can be a stressful experience. But you have rights to protect you. If you’re dealing with bailiffs, our advice can help https://bit.ly/1Gz7pZd

In September, @CitizensAdvice brought together 45 energy industry experts to work towards solving a common problem - writing to customers about debt and complaints. Find out what we learned https://bit.ly/2MLMtKZ