Devonshire Househotel Liverpool

Another fabulous weekend for all of our newly weds. Congratulations to you all and thankyou for choosing us as your venue and allowing us the pleasure of arranging your perfect day. 💕💕💕 #weddings #liverpool #weddingvenue

Here's to a great week ahead for us all.

Stunning venue decor by the amazingly talented Tamzyn Angela #venuedecor #events #weddings

Today's weddings being held here at Devonshire HouseHotel Liverpool congratulations to our Bride & Grooms

We all know the all inclusive summer holiday season is upon us☀️. But what about your ALL INCLUSIVE christmas party🌲 Christmas party nights include cocktails on arrival, branded beers, bottles & spirits with a chinese buffet, Prices from £49.50pp call 01512646600 to book and secure your place with just a £10pp deposit. Brochure can be downloaded from our website. www.devonshirehouse.co.uk

Download our Christmas Brochure from our website www.devonshirehouse.co.uk

Friday inspiration.

We really do have a great team at Devonshire HouseHotel Liverpool always smiling. Contact the hotel if you wish to make any enquiries about booking functions. Conferences. Bedrooms. We are all here to help. 01512646600 www.devonshirehouse.co.uk Christmas brochure available to download from our website.

Please note this is a limited time offer of selected Fridays that we have available during the rest of 2018. the offer is for any event OTHER than weddings and cannot be applied to existing bookings.

Bookings are now well underway for Christmas 2018. Contact the hotel if you require any information or would like a brochure sending over. #xmas #party #fun Disco Through The Decades.

Friday Offers for any occassion for 2018 *subject to availability* Half Price Room Hire Half Price Room Dressing Package Complimentary cocktails for 50 guests on arrival. #parties #birthdays #retirement #engagement #anniversary ... If your celebrating it we can host it. Think Devonshire HouseHotel Liverpool
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Date for your diary this weekend 🎤🎧🎶🎸🎷🥁

Top floor view on a perfect sunny day Devonshire HouseHotel Liverpool

Christmas Bookings now being taken. Contact the hotel to book. #xmas #Devonshire #partnights Disco Through The Decades At Devonshire HouseHotel Liverpool #allinclusivebars

Rooms dressed by Venue Dressing and Ambience. Drinks packages available to compliment any wedding on our lawn. Contact the hotel to make enquiries about any function you wish to hold at Devonshire HouseHotel Liverpool offers available for selected dates.

Stunning aisle created by Event Dressing in our Rose ceremony room for today's Bride & Groom ❤

All prepared for our weekend weddings in this wonderful sunshine.

We decorated the venue yesterday for a wedding with our blossom trees, staff where lovely and venue was perfect for any size wedding. Hope to work with you all again soon.

Me & my Husband had our wedding breakfast and reception on Saturday 23rd June at the Devonshire House Hotel.

All the staff were just amazing and went above and beyond to make our special day just perfect!

The Wedding breakfast down to the Reception was just a fantastic experience for all and made our special day run smoothly.

They will never know how much all their kindness and hospitality meant to us on our Wedding Day.

After our Wedding Reception we checked into room 402 and couldn’t fault our beautiful suite that we had!

Thank you again to the Team of the Devonshire House Hotel, from a very happy Mr and Mrs! Xxx

I have booked my wedding for next year ceremony & evening, With the you’re self couldn’t thank you Sharon any more you have truly made us feel welcomed and I can’t wait to have my special day here next year looking forward to it so much.

Had our wedding here on Saturday 17.02.18 can honestly say staff were amazing so nice really took care of myself my husband and guests made to feel so important met every need through whole planning till we checked out next day room decor and bar staff were so good nothing was too much highly recommend have wedding here

Had a wonderful time yesterday here for Mother’s Day. The food was great the room was decorated lovely and the entertainment was brill. Will definitely book for another event here! 5�

Amazing Mother’s Day! The room looks lovely!! Staff are great and food was lovely! Will definitely be coming back next year!!! Xxx

What a really welcoming welcome. Also ladies in bistro at breakfast couldnt do enough to help you. Room 404 was massive. Bath has spa jacuzzi. Bed on wheels was too high as im short. Lol kept moving. Will stay again.

This was our first mothersday spending it here at the dev and to say it was a perfect day is defo an understatement, the food was lovely, the staff were attentive and friendly especially the lady who waited on our table (table 28, think her name was maggie) entertainment was great and the room looked spectacular! Only down side to the day was the bar prices, would have been so much better if it was a doubles bar! But overall we had a fab day! Xx

Just want to say a massive thankyou to the Devonshire for their hospitality yesterday & last night for our charity night,nothing was too much trouble & the staff were brilliant.x

Just home from a stay with my son for a Premiership game. Bedroom Clean, Bathroom Clean, towels, bedding etc Staff amazingly helpful, from the receptionist's, to the cleaners, and ESPECIALLY to the 1 woman in the main Bar on Sunday night 14th Jan. She was a GEM, a typical scouser (even if she was a blue) LOL. No complaints from me. Everybody was exceptionally helpful in every way. Will DEFINITELY stay again on my next visit to Liverpool.

Enjoyed our 4/5 day break at the Devonshire. Thank you.

Good location, lots of parking, short drive to the city centre/Albert Dock. Hotel was clean, warm, good food, nice decor, helpful and pleasant staff. Overall good value. Would recommend and stay here again.

I must be honest the room was very worn & was in need of an update.

The room was always warm so we had to sleep with the window wide open (one out of two windows working).

Although the bathroom was very clean it was desperate for some maintenance, The bathroom sealing tiles where dirty it looked like damp.

Bed side lamp not working, would be nice to have a small fridge in the room.

There was a rip in the carpet approx 4/5 inch.

Tv needed to be rescaned as not all channels was available, scuff marks on the wall.

Wardrobes and chest of draws need to be replaced as they looked well loved.

OUTSIDE front garden looked lovely and well looked after in till you stared walking around the paths and you saw alot off mess, out the back their was rubble dumped and also a used mattress.. Could do with a new paint job on the building..



Apart from all that staff where helpfull, friendly and welcoming, I may come back soon!

Very dated hotel and needs some TLC. The grounds look impressive when you arrive but that's all that's nice about the place. My room was big and looked like it had been updated. There were no curtains just blinds and some of them were missing. Chipped wash basin and bath. Worn carpets. Not good at all. It could be beautiful if you spent money doing it all up. Dinner menu was Ltd and the food wasn't nice. Breakfast was also bad. Help yourself buffet but tasted horrible. I wouldn't recommend it I'm sorry to say.

What am I Actually paying £126 for?? The room looks more like an office with a bed in it, no curtains, plaster hanging off the ceiling, more mould than i care to share a bathroom with, tiles missing from the bathroom floor. Doesn't deserve the one star but as it's the lowest you can vote then unfortunately that's what it has to be.

We arrived on Friday 30th March in the afternoon after travelling eight hours to get there. After 1 flush of the toilet, the toilet handle had broken off! We had made reception aware but maintenance had already gone home so they said they would send someone round on Saturday. I had accepted this and went to bed.



We went out early Saturday morning and had expected to come back to a working toilet. When I got back I discovered that that was not the case, I reported it again to reception and somebody had come round within half hour to inspect the situation. They had decided we needed to change rooms, as the toilet was not repairable. It was at this point we had not had a toilet for half of our stay here.



When initially booking the hotel, I had requested a first floor room due to having a respiratory condition and had an oxygen concentrator with me, but I was moved to a third floor room that much smaller but I wasn't going to complain about that... until I went into the bathroom and discovered that there was mould all over the ceiling. I went to speak to a receptionist who offered me two drinks vouchers for the inconvenience of being moved rooms, I had declined this and instead asked to speak to the manager. I was given an email address as he was not available all weekend.



An email was sent and we left the hotel on Monday 2nd April in the morning with no further issues. Since then I have had to phone the hotel a further 3 times before even managing to speak to the manager in regards to this issue. In nearly two weeks he wasn't able to respond to an email or make a phone call.



When I managed to speak to the manager he was very indecisive and very defensive. I had only asked for a partial refund as I had spent £260 for four days at the hotel, half of which we didn't have a toilet!



When I had mentioned the mould he had told me that it was water that had dripped down from the room above, when I told him that we were on the top floor, he immediately back tracked and said either way it wasn't mould and that I was wrong.

When I had mentioned about the toilet he said that point was invalid because we had eventually moved rooms so that issue was solved. Except it wasn't, because they moved a woman with cystic fibrosis, who requires extra oxygen, to a top floor room with mould in the bathroom. The mould wasn't just on the ceiling it was also around the shower plate as well, but that is to be expected.



I was told by the manager that my complaints warranted no compensation and he felt they were solved. He was very harsh and brash, he made me feel like I wasn't being listened too.



I know for a fact I wasn't the only customer there that had complaints that weekend, an elderly gentleman had complained that his room smelled like smoke for the one night he was there.



The two ladies on reception and the gentleman from maintenance were absolutely lovely that weekend. I could not fault them and they did everything they could to help. I am instead unhappy at the post-sales customer service from the manager himself. He was very hard to get hold off and even then not a pleasure to deal with. Despite the loveliness of the staff, because of how my situation was dealt with, I will not be staying here again. Nor will I be recommending anyone else stay.

Overpriced rundown hotel. Paper thin walls you can hear the people in adjoining rooms talking or snoring. No hot water in the morning to get a shower no curtains on the windows , decor drab and dirty. Breakfast £9.95 overpriced . Get better rooms and better breakfast at a premier inn for less money. Had it not been for the wedding party we were at we would not have stayed in this hotel. Staff pleasant and helpful but hotel is past its best. Needs major refurb and soundproofing will not be using this hotel again😩😩😩😩

I can't believe you have just sent us a brochure for Christmas dinner this year when you totally ignored our complaints about the one we had last year ��

Sorry but your customer service is abysmal �

Had looked forward to this night for months, as we attended last year and thought it was such a good night. Totally agree with other reviews. The food was disgusting, frozen roast potatoes and veg that resembled baby food. (Bit of a change from the lovely carvery last year) Still had our dinner plates on the table after 10pm and nobody had asked us about dessert. It seems you have tried to squeeze as many people as possible in causing chaos on the night, the waiting staff couldnt move to serve food. Also the way the bar staff were speaking to customers was absolutely shocking! And I dont understand that at an all inclusive bar that we have paid £65 each for, why when asking for a neat whisky to have with your xmas dinner were told you have GOT to have a mixer??? Just dont understand this at all. Such a shame because like I said we attended last year and I would have given 5* as everything was just lovely last year.

After having a round of watered down drinks to start, we asked the bar maid for a TiaMaria with a small amount of ginger ale and was told by the bar manager that we wasn’t allowed drinks like this. She told us we needed to have the full amount of ginger ale to fill a half pint glass.

This is why we believe they wanted to give us a lot of mixer to try and disguise the weak spirits.



To add insult to injury we where then served food on cold plates. Four of our party who turned up late due to bad weather and snow causing heavy traffic where told they where unable to eat as they had ran out of food now. This is surprising as you would of thought a venue like this would take into consideration delays like this when advertising Christmas time events.

After asking the catering manager Lee if this could be resolved, we where then given a plate of chips to share and he was going to investigate why they run out of the Chinese buffet. We never seen him after that.



After paying over £700 for what was supposed to be a team building night and Christmas celebration in all we had four people who never ate and one person who could not drink.



I am speaking on behalf of very disgruntled group of people who will never use this establishment ever again and would never recommend this venue to anyone!

We decorated the venue yesterday for a wedding with our blossom trees, staff where lovely and venue was perfect for any size wedding. Hope to work with you all again soon.

Me & my Husband had our wedding breakfast and reception on Saturday 23rd June at the Devonshire House Hotel.

All the staff were just amazing and went above and beyond to make our special day just perfect!

The Wedding breakfast down to the Reception was just a fantastic experience for all and made our special day run smoothly.

They will never know how much all their kindness and hospitality meant to us on our Wedding Day.

After our Wedding Reception we checked into room 402 and couldn’t fault our beautiful suite that we had!

Thank you again to the Team of the Devonshire House Hotel, from a very happy Mr and Mrs! Xxx

I have booked my wedding for next year ceremony & evening, With the you’re self couldn’t thank you Sharon any more you have truly made us feel welcomed and I can’t wait to have my special day here next year looking forward to it so much.

Had our wedding here on Saturday 17.02.18 can honestly say staff were amazing so nice really took care of myself my husband and guests made to feel so important met every need through whole planning till we checked out next day room decor and bar staff were so good nothing was too much highly recommend have wedding here

Had a wonderful time yesterday here for Mother’s Day. The food was great the room was decorated lovely and the entertainment was brill. Will definitely book for another event here! 5�

Amazing Mother’s Day! The room looks lovely!! Staff are great and food was lovely! Will definitely be coming back next year!!! Xxx

What a really welcoming welcome. Also ladies in bistro at breakfast couldnt do enough to help you. Room 404 was massive. Bath has spa jacuzzi. Bed on wheels was too high as im short. Lol kept moving. Will stay again.

This was our first mothersday spending it here at the dev and to say it was a perfect day is defo an understatement, the food was lovely, the staff were attentive and friendly especially the lady who waited on our table (table 28, think her name was maggie) entertainment was great and the room looked spectacular! Only down side to the day was the bar prices, would have been so much better if it was a doubles bar! But overall we had a fab day! Xx

Just want to say a massive thankyou to the Devonshire for their hospitality yesterday & last night for our charity night,nothing was too much trouble & the staff were brilliant.x

Just home from a stay with my son for a Premiership game. Bedroom Clean, Bathroom Clean, towels, bedding etc Staff amazingly helpful, from the receptionist's, to the cleaners, and ESPECIALLY to the 1 woman in the main Bar on Sunday night 14th Jan. She was a GEM, a typical scouser (even if she was a blue) LOL. No complaints from me. Everybody was exceptionally helpful in every way. Will DEFINITELY stay again on my next visit to Liverpool.

Enjoyed our 4/5 day break at the Devonshire. Thank you.

Good location, lots of parking, short drive to the city centre/Albert Dock. Hotel was clean, warm, good food, nice decor, helpful and pleasant staff. Overall good value. Would recommend and stay here again.

I must be honest the room was very worn & was in need of an update.

The room was always warm so we had to sleep with the window wide open (one out of two windows working).

Although the bathroom was very clean it was desperate for some maintenance, The bathroom sealing tiles where dirty it looked like damp.

Bed side lamp not working, would be nice to have a small fridge in the room.

There was a rip in the carpet approx 4/5 inch.

Tv needed to be rescaned as not all channels was available, scuff marks on the wall.

Wardrobes and chest of draws need to be replaced as they looked well loved.

OUTSIDE front garden looked lovely and well looked after in till you stared walking around the paths and you saw alot off mess, out the back their was rubble dumped and also a used mattress.. Could do with a new paint job on the building..



Apart from all that staff where helpfull, friendly and welcoming, I may come back soon!

Very dated hotel and needs some TLC. The grounds look impressive when you arrive but that's all that's nice about the place. My room was big and looked like it had been updated. There were no curtains just blinds and some of them were missing. Chipped wash basin and bath. Worn carpets. Not good at all. It could be beautiful if you spent money doing it all up. Dinner menu was Ltd and the food wasn't nice. Breakfast was also bad. Help yourself buffet but tasted horrible. I wouldn't recommend it I'm sorry to say.

What am I Actually paying £126 for?? The room looks more like an office with a bed in it, no curtains, plaster hanging off the ceiling, more mould than i care to share a bathroom with, tiles missing from the bathroom floor. Doesn't deserve the one star but as it's the lowest you can vote then unfortunately that's what it has to be.

We arrived on Friday 30th March in the afternoon after travelling eight hours to get there. After 1 flush of the toilet, the toilet handle had broken off! We had made reception aware but maintenance had already gone home so they said they would send someone round on Saturday. I had accepted this and went to bed.



We went out early Saturday morning and had expected to come back to a working toilet. When I got back I discovered that that was not the case, I reported it again to reception and somebody had come round within half hour to inspect the situation. They had decided we needed to change rooms, as the toilet was not repairable. It was at this point we had not had a toilet for half of our stay here.



When initially booking the hotel, I had requested a first floor room due to having a respiratory condition and had an oxygen concentrator with me, but I was moved to a third floor room that much smaller but I wasn't going to complain about that... until I went into the bathroom and discovered that there was mould all over the ceiling. I went to speak to a receptionist who offered me two drinks vouchers for the inconvenience of being moved rooms, I had declined this and instead asked to speak to the manager. I was given an email address as he was not available all weekend.



An email was sent and we left the hotel on Monday 2nd April in the morning with no further issues. Since then I have had to phone the hotel a further 3 times before even managing to speak to the manager in regards to this issue. In nearly two weeks he wasn't able to respond to an email or make a phone call.



When I managed to speak to the manager he was very indecisive and very defensive. I had only asked for a partial refund as I had spent £260 for four days at the hotel, half of which we didn't have a toilet!



When I had mentioned the mould he had told me that it was water that had dripped down from the room above, when I told him that we were on the top floor, he immediately back tracked and said either way it wasn't mould and that I was wrong.

When I had mentioned about the toilet he said that point was invalid because we had eventually moved rooms so that issue was solved. Except it wasn't, because they moved a woman with cystic fibrosis, who requires extra oxygen, to a top floor room with mould in the bathroom. The mould wasn't just on the ceiling it was also around the shower plate as well, but that is to be expected.



I was told by the manager that my complaints warranted no compensation and he felt they were solved. He was very harsh and brash, he made me feel like I wasn't being listened too.



I know for a fact I wasn't the only customer there that had complaints that weekend, an elderly gentleman had complained that his room smelled like smoke for the one night he was there.



The two ladies on reception and the gentleman from maintenance were absolutely lovely that weekend. I could not fault them and they did everything they could to help. I am instead unhappy at the post-sales customer service from the manager himself. He was very hard to get hold off and even then not a pleasure to deal with. Despite the loveliness of the staff, because of how my situation was dealt with, I will not be staying here again. Nor will I be recommending anyone else stay.

Overpriced rundown hotel. Paper thin walls you can hear the people in adjoining rooms talking or snoring. No hot water in the morning to get a shower no curtains on the windows , decor drab and dirty. Breakfast £9.95 overpriced . Get better rooms and better breakfast at a premier inn for less money. Had it not been for the wedding party we were at we would not have stayed in this hotel. Staff pleasant and helpful but hotel is past its best. Needs major refurb and soundproofing will not be using this hotel again😩😩😩😩

I can't believe you have just sent us a brochure for Christmas dinner this year when you totally ignored our complaints about the one we had last year ��

Sorry but your customer service is abysmal �

Had looked forward to this night for months, as we attended last year and thought it was such a good night. Totally agree with other reviews. The food was disgusting, frozen roast potatoes and veg that resembled baby food. (Bit of a change from the lovely carvery last year) Still had our dinner plates on the table after 10pm and nobody had asked us about dessert. It seems you have tried to squeeze as many people as possible in causing chaos on the night, the waiting staff couldnt move to serve food. Also the way the bar staff were speaking to customers was absolutely shocking! And I dont understand that at an all inclusive bar that we have paid £65 each for, why when asking for a neat whisky to have with your xmas dinner were told you have GOT to have a mixer??? Just dont understand this at all. Such a shame because like I said we attended last year and I would have given 5* as everything was just lovely last year.

After having a round of watered down drinks to start, we asked the bar maid for a TiaMaria with a small amount of ginger ale and was told by the bar manager that we wasn’t allowed drinks like this. She told us we needed to have the full amount of ginger ale to fill a half pint glass.

This is why we believe they wanted to give us a lot of mixer to try and disguise the weak spirits.



To add insult to injury we where then served food on cold plates. Four of our party who turned up late due to bad weather and snow causing heavy traffic where told they where unable to eat as they had ran out of food now. This is surprising as you would of thought a venue like this would take into consideration delays like this when advertising Christmas time events.

After asking the catering manager Lee if this could be resolved, we where then given a plate of chips to share and he was going to investigate why they run out of the Chinese buffet. We never seen him after that.



After paying over £700 for what was supposed to be a team building night and Christmas celebration in all we had four people who never ate and one person who could not drink.



I am speaking on behalf of very disgruntled group of people who will never use this establishment ever again and would never recommend this venue to anyone!

We decorated the venue yesterday for a wedding with our blossom trees, staff where lovely and venue was perfect for any size wedding. Hope to work with you all again soon.

Me & my Husband had our wedding breakfast and reception on Saturday 23rd June at the Devonshire House Hotel.

All the staff were just amazing and went above and beyond to make our special day just perfect!

The Wedding breakfast down to the Reception was just a fantastic experience for all and made our special day run smoothly.

They will never know how much all their kindness and hospitality meant to us on our Wedding Day.

After our Wedding Reception we checked into room 402 and couldn’t fault our beautiful suite that we had!

Thank you again to the Team of the Devonshire House Hotel, from a very happy Mr and Mrs! Xxx

I have booked my wedding for next year ceremony & evening, With the you’re self couldn’t thank you Sharon any more you have truly made us feel welcomed and I can’t wait to have my special day here next year looking forward to it so much.

Had our wedding here on Saturday 17.02.18 can honestly say staff were amazing so nice really took care of myself my husband and guests made to feel so important met every need through whole planning till we checked out next day room decor and bar staff were so good nothing was too much highly recommend have wedding here

Had a wonderful time yesterday here for Mother’s Day. The food was great the room was decorated lovely and the entertainment was brill. Will definitely book for another event here! 5�

Amazing Mother’s Day! The room looks lovely!! Staff are great and food was lovely! Will definitely be coming back next year!!! Xxx

What a really welcoming welcome. Also ladies in bistro at breakfast couldnt do enough to help you. Room 404 was massive. Bath has spa jacuzzi. Bed on wheels was too high as im short. Lol kept moving. Will stay again.

This was our first mothersday spending it here at the dev and to say it was a perfect day is defo an understatement, the food was lovely, the staff were attentive and friendly especially the lady who waited on our table (table 28, think her name was maggie) entertainment was great and the room looked spectacular! Only down side to the day was the bar prices, would have been so much better if it was a doubles bar! But overall we had a fab day! Xx

Just want to say a massive thankyou to the Devonshire for their hospitality yesterday & last night for our charity night,nothing was too much trouble & the staff were brilliant.x

Just home from a stay with my son for a Premiership game. Bedroom Clean, Bathroom Clean, towels, bedding etc Staff amazingly helpful, from the receptionist's, to the cleaners, and ESPECIALLY to the 1 woman in the main Bar on Sunday night 14th Jan. She was a GEM, a typical scouser (even if she was a blue) LOL. No complaints from me. Everybody was exceptionally helpful in every way. Will DEFINITELY stay again on my next visit to Liverpool.

Enjoyed our 4/5 day break at the Devonshire. Thank you.

Good location, lots of parking, short drive to the city centre/Albert Dock. Hotel was clean, warm, good food, nice decor, helpful and pleasant staff. Overall good value. Would recommend and stay here again.

I must be honest the room was very worn & was in need of an update.

The room was always warm so we had to sleep with the window wide open (one out of two windows working).

Although the bathroom was very clean it was desperate for some maintenance, The bathroom sealing tiles where dirty it looked like damp.

Bed side lamp not working, would be nice to have a small fridge in the room.

There was a rip in the carpet approx 4/5 inch.

Tv needed to be rescaned as not all channels was available, scuff marks on the wall.

Wardrobes and chest of draws need to be replaced as they looked well loved.

OUTSIDE front garden looked lovely and well looked after in till you stared walking around the paths and you saw alot off mess, out the back their was rubble dumped and also a used mattress.. Could do with a new paint job on the building..



Apart from all that staff where helpfull, friendly and welcoming, I may come back soon!

Very dated hotel and needs some TLC. The grounds look impressive when you arrive but that's all that's nice about the place. My room was big and looked like it had been updated. There were no curtains just blinds and some of them were missing. Chipped wash basin and bath. Worn carpets. Not good at all. It could be beautiful if you spent money doing it all up. Dinner menu was Ltd and the food wasn't nice. Breakfast was also bad. Help yourself buffet but tasted horrible. I wouldn't recommend it I'm sorry to say.

What am I Actually paying £126 for?? The room looks more like an office with a bed in it, no curtains, plaster hanging off the ceiling, more mould than i care to share a bathroom with, tiles missing from the bathroom floor. Doesn't deserve the one star but as it's the lowest you can vote then unfortunately that's what it has to be.

We arrived on Friday 30th March in the afternoon after travelling eight hours to get there. After 1 flush of the toilet, the toilet handle had broken off! We had made reception aware but maintenance had already gone home so they said they would send someone round on Saturday. I had accepted this and went to bed.



We went out early Saturday morning and had expected to come back to a working toilet. When I got back I discovered that that was not the case, I reported it again to reception and somebody had come round within half hour to inspect the situation. They had decided we needed to change rooms, as the toilet was not repairable. It was at this point we had not had a toilet for half of our stay here.



When initially booking the hotel, I had requested a first floor room due to having a respiratory condition and had an oxygen concentrator with me, but I was moved to a third floor room that much smaller but I wasn't going to complain about that... until I went into the bathroom and discovered that there was mould all over the ceiling. I went to speak to a receptionist who offered me two drinks vouchers for the inconvenience of being moved rooms, I had declined this and instead asked to speak to the manager. I was given an email address as he was not available all weekend.



An email was sent and we left the hotel on Monday 2nd April in the morning with no further issues. Since then I have had to phone the hotel a further 3 times before even managing to speak to the manager in regards to this issue. In nearly two weeks he wasn't able to respond to an email or make a phone call.



When I managed to speak to the manager he was very indecisive and very defensive. I had only asked for a partial refund as I had spent £260 for four days at the hotel, half of which we didn't have a toilet!



When I had mentioned the mould he had told me that it was water that had dripped down from the room above, when I told him that we were on the top floor, he immediately back tracked and said either way it wasn't mould and that I was wrong.

When I had mentioned about the toilet he said that point was invalid because we had eventually moved rooms so that issue was solved. Except it wasn't, because they moved a woman with cystic fibrosis, who requires extra oxygen, to a top floor room with mould in the bathroom. The mould wasn't just on the ceiling it was also around the shower plate as well, but that is to be expected.



I was told by the manager that my complaints warranted no compensation and he felt they were solved. He was very harsh and brash, he made me feel like I wasn't being listened too.



I know for a fact I wasn't the only customer there that had complaints that weekend, an elderly gentleman had complained that his room smelled like smoke for the one night he was there.



The two ladies on reception and the gentleman from maintenance were absolutely lovely that weekend. I could not fault them and they did everything they could to help. I am instead unhappy at the post-sales customer service from the manager himself. He was very hard to get hold off and even then not a pleasure to deal with. Despite the loveliness of the staff, because of how my situation was dealt with, I will not be staying here again. Nor will I be recommending anyone else stay.

Overpriced rundown hotel. Paper thin walls you can hear the people in adjoining rooms talking or snoring. No hot water in the morning to get a shower no curtains on the windows , decor drab and dirty. Breakfast £9.95 overpriced . Get better rooms and better breakfast at a premier inn for less money. Had it not been for the wedding party we were at we would not have stayed in this hotel. Staff pleasant and helpful but hotel is past its best. Needs major refurb and soundproofing will not be using this hotel again😩😩😩😩

I can't believe you have just sent us a brochure for Christmas dinner this year when you totally ignored our complaints about the one we had last year ��

Sorry but your customer service is abysmal �

Had looked forward to this night for months, as we attended last year and thought it was such a good night. Totally agree with other reviews. The food was disgusting, frozen roast potatoes and veg that resembled baby food. (Bit of a change from the lovely carvery last year) Still had our dinner plates on the table after 10pm and nobody had asked us about dessert. It seems you have tried to squeeze as many people as possible in causing chaos on the night, the waiting staff couldnt move to serve food. Also the way the bar staff were speaking to customers was absolutely shocking! And I dont understand that at an all inclusive bar that we have paid £65 each for, why when asking for a neat whisky to have with your xmas dinner were told you have GOT to have a mixer??? Just dont understand this at all. Such a shame because like I said we attended last year and I would have given 5* as everything was just lovely last year.

After having a round of watered down drinks to start, we asked the bar maid for a TiaMaria with a small amount of ginger ale and was told by the bar manager that we wasn’t allowed drinks like this. She told us we needed to have the full amount of ginger ale to fill a half pint glass.

This is why we believe they wanted to give us a lot of mixer to try and disguise the weak spirits.



To add insult to injury we where then served food on cold plates. Four of our party who turned up late due to bad weather and snow causing heavy traffic where told they where unable to eat as they had ran out of food now. This is surprising as you would of thought a venue like this would take into consideration delays like this when advertising Christmas time events.

After asking the catering manager Lee if this could be resolved, we where then given a plate of chips to share and he was going to investigate why they run out of the Chinese buffet. We never seen him after that.



After paying over £700 for what was supposed to be a team building night and Christmas celebration in all we had four people who never ate and one person who could not drink.



I am speaking on behalf of very disgruntled group of people who will never use this establishment ever again and would never recommend this venue to anyone!