Frankie & Benny'S

About Frankie & Benny'S

Frankie & Benny’s serves up the best of New York Italian cuisine to offer you big flavours and massive choice. Whether you fancy a juicy chicken burger or an Italian classic, we’ve got something for everyone! We’ve been a much loved restaurant for over 20 years and offer families a place to go for a fun, comforting meal where you can enjoy some well-deserved, chilled-out family time. We cater for all needs with a huge gluten free menu, a wide offering of vegetarian dishes and host of healthier, lighter bites. So try one of our mouth-watering Freakshakes or grab a beer with friends and enjoy a home-from-home meal with us – see you soon!

Frankie & Benny'S Description

Frankie & Benny’s serves up the best of New York Italian cuisine to offer you big flavours and massive choice. Whether you fancy a juicy chicken burger or an Italian classic, we’ve got something for everyone! We’ve been a much loved restaurant for over 20 years and offer families a place to go for a fun, comforting meal where you can enjoy some well-deserved, chilled-out family time. We cater for all needs with a huge gluten free menu, a wide offering of vegetarian dishes and host of healthier, lighter bites. So try one of our mouth-watering Freakshakes or grab a beer with friends and enjoy a home-from-home meal with us – see you soon!

Reviews

User

Waiting for Friday like.... 🤤
#FrankieThePug #PugsLoveNugs #WhoLetTheNugsOut #UnlimitedNugs
Unlimited Nuggets for £5.99 is back this Friday! 😁 Download your voucher here: https://bit.ly/2O71AlC

User

Looks like someone’s heard about our Unlimited Nuggets for £5.99!! 👀😉 #NugLife
This offer is only available whilst nugs last, get your voucher here: https://bit.ly/2O71AlC

User

Unlimited Nuggets for £5.99 😲😍 Be quick, come and get some before they go!! #RunNuggetRun #Nuglife
This offer is only available whilst nugs last, get your voucher here: https://bit.ly/2O71AlC

User

Unlimited Nuggets for £5.99 tomorrow 😋😍 How many nugs do you think you could eat? 🤔😏 #welovenugs #nuglife #chickennuggetislikemyfamily
Get your voucher here: https://bit.ly/2Hwrzwg T&C's apply - while nugs last, get down early to avoid dissapointment!

User

Feed the little ones for free all weekend, whether it's 🍳 breakfast, 🍝 lunch or 🍔dinner!
Get your kids eat free voucher here: https://bit.ly/2GeG1L4

User

Treat someone special to a meal out this weekend... you don't have to let them know it's on us 😉😋
Get your 2 for 1 mains voucher here: https://bit.ly/2GeG1L4

User

Get a Burger 🍔 & Beer 🍺 delivered to your door with UberEats, for just £7.50! Check if your local restaurant delivers to you: https://bit.ly/2QMav9Y

User

We've got some great offers for students over the next 2 weeks, read our blog post to see exactly what we have on offer! 🍕🍳🍔
➡️ https://bit.ly/2pdawqz

User

Calling all students 😎 Check out our amazing Student Offers for you to enjoy throughout Freshers' Week!
Find out more: https://bit.ly/2oZKNC8

User

How do you like your eggs in the morning? 🍳 We like ours when they are unlimited 😋
Head down to Frankie & Benny's this weekend for unlimited breakfast, where you can order your dish with your favourite eggs as many times as you like!

User

Happy Friday!🍔🍺😍
Get your voucher here: https://bit.ly/2oZaSky

User

Feed the whole family at Frankie & Benny's! 🍝🍕 With our delicious menu, there's something for everyone! 😋😁 And you can get 40% off by downloading your voucher here: https://bit.ly/2oZaSky

User

Staying in tonight? Why not Click and Collect on your way home! You'll also get 40% off starters, mains and desserts 😁 #winning
Order now: https://bit.ly/2tax2mm

User

Today at Frankie & Benny's, you can get a Burger & Beer for only £5! 🍔🍺😍
Read our latest blog post to get your voucher and find out which burgers are available! http://bit.ly/2NAa7JB
Budweiser, Corona, Coors Light, The Brooklyn Brewery, Samuel Adams & Hop House 13

User

Don't miss out on this great offer... free kids meals end this Sunday! 😢😩
Get your voucher here: https://bit.ly/2GeG1L4

User

Have you tried our All American Burger? 🇺🇸 It's loaded with mac 'n' cheese, streaky bacon and onion rings 😍🤤 #FrankieandBennys
Book a table with us now: https://www.frankieandbennys.com/book


User

The kids are back to school! ✏️ Stuck on what to do now? Why not visit us for lunch! 🍝

User

Today at Frankie & Benny's, you can get a Burger & Beer for only £5! 🍔🍺😍
Read our latest blog post to get your voucher and find out which burgers are available! http://bit.ly/2NAa7JB
Budweiser Corona Hop House 13 Coors Light The Brooklyn Brewery Samuel Adams

User

Dele Alli Challenge? Frankie's completed it! 👌 Can you? 🤔
Comment below with your video doing the Dele Celebration for a chance to win a £50 Frankie & Benny's VIP Voucher 😎
#DeleAlliChallenge

User

Visited this branch this evening after being a long time customer of Frankies, but this time I must give credit where credits due.... the lady who I only assume was the manager who served us was amazing !!!! They were extremely busy and I could see that but not for one moment did that affect my service she was fantastic and really is an asset to your company , her customer service is second to none ! Well done Tanya (the girl with the southern accent) x

User

Great place. Speedy service. Waitress absolutely lovely!

Food was beautiful.

User

Great food as always ..staff were great.. young will and Claire thanks for the WiFi n socket�

User

Came here today the atmosphere and service was fantastic, thanks to your lovely staff for helping entertain the kids. Little Alannah says thanks � especially to Will for the balloons and cuddles �

User

2nd visit for breakfast. Good service and food. Will return.

User

Great family meal good food liked the lace

User

This is my “local” Frankie & Bennys “ and have not been there for some while. Sadly there was less than a handful of diners in there, we were seated and served by a polite hostess. We were very hungry, and because the weather was in the 30s very thirsty. Our drinks it seamed took for ever to arrive. While waiting we did notice the dated decor that has been there since it first opened, unfortunately it is the colour of a very smokey old pub that could do with a good clean. Our food however was very tasty and enjoyable.

User

Was told wait would be 10 minutes, waited over 1 hour when food arrived I had mac n cheese my one year old daughter would be hungry after eating the portion of food that was brought. 1st try of a Franky & Benny’s will more than likely be my last

User

Waited over hour and half for meals however to be fair only two waitresses absolutely rushed off their feet.Lovely blonde lady who served us stayed cheery and professional needs a pat on the back !

User

Visited today with my oh and son. It was very quiet which should have been our first clue! The staff were very nice however the service was slow, our dessert was sat on the pass for a good 10 minutes before the waitress brought it to us. I had the bacon cheeseburger, it was rank, my oh ate it but I thought it was horrible. I actually mentioned it to the waitress but she just said OK and walked away � my sons chicken wasn't very good either to be honest, looked like it had been overcooked, he didn't eat it anyway. Dissapointed as I'd wanted to try this place for a while, won't be returning

User

Service was dire... not too busy but still waited an hour for our food to arrive at the table! Seems that the take-away side of things gets priority.. food was delicious... but will not be going again...

User

Well thought we would give another go as the last experience was dreadful. Same again. Arrived and was seated practically straight away by a young lad who looked run off his feet. Then waited for 15 minutes before we had to catch the managers eye to ask can we order. The young lad came over... took our order then we waited another 15 minutes for our drinks to arrive. Our food came pretty quick but when it arrived the mega meatballs were tiny ones and the spag was so watery. My daughters mini burgers had mayo on so they had to go back. We complained about the spag meatballs and the lad said oh we ran out of the large ones but with the apology. This will be the last time we step foot in this place

User

We waited over 40 minutes for are food when it eventually came it was nice

User

Used to be a good place for breakfast now they've changed the menu less choice but it's more expensive and they won't take blue light discount on the breakfast menu.

User

Staff lovely Chefs need to learn to cook Pitta was hard like frisbee, boyfriends calzone was hard use to be lovely but gone downhill

User

Our family's first time at Frankie & Benny's we left very disappointed! Dated decor, very dark. Food was poor just about edible. Service was very very slow had to skip the deserts after waiting 40 mins after ordering. The staff themselves were friendly enough but just seemed to be going through the motions, they would also benefit in some new uniforms. I would not recommend it to anyone and my family and I will not be eating at a Frankie & Benny's again!

User

Got seated at the bar to a new girl who hadn’t a clue what she was doing I had to tell her how to make my cocktail after waiting a good 20 minutes for it there was no one to even help the girl got seated and ordered another drink I then waited again at least 10minutes for someone to take r food order ! Food came still no sign of any drinks both me and my partner are vegetarian and ordered the vegetarian dish to them find meat in our food I then emailed a letter of complaint to receive nothing back absolute joke of a place

User

Food was disgusting, tasteless. Spaghetti and meatballs was literally like soup with a bit of undercooked spaghetti and 4 chewy meatballs. Carbonara was undercooked spaghetti in milk with 4 pieces of water pumped chicken. Sent carbonara and meatballs back and swapped for undercooked pizzas. Waitress was lovely but manager kept speaking with the chef and staring over. Felt uncomfortable. Would never step foot in Frankie and Bennys again!

User

By far the worst service I’ve ever experienced. Arrived at this branch to be told there was a 20 minute wait for a table. Ummed n arred about going somewhere else but decided we’d sit at the bar and wait. They failed to also tell us there was a much longer wait for our meals. 1 hr 30 mins we waited for a chicken pita and lasagne, when we plucked up the courage to ask how much longer it would be, it clearly looked like they forgot all about us. No apologies or discount off our bill. However the lady who served us, Joanna, was lovely but the service in general was shocking!

User

Visited this branch this evening after being a long time customer of Frankies, but this time I must give credit where credits due.... the lady who I only assume was the manager who served us was amazing !!!! They were extremely busy and I could see that but not for one moment did that affect my service she was fantastic and really is an asset to your company , her customer service is second to none ! Well done Tanya (the girl with the southern accent) x

User

Great place. Speedy service. Waitress absolutely lovely!

Food was beautiful.

User

Great food as always ..staff were great.. young will and Claire thanks for the WiFi n socket�

User

Came here today the atmosphere and service was fantastic, thanks to your lovely staff for helping entertain the kids. Little Alannah says thanks � especially to Will for the balloons and cuddles �

User

2nd visit for breakfast. Good service and food. Will return.

User

Great family meal good food liked the lace

User

This is my “local” Frankie & Bennys “ and have not been there for some while. Sadly there was less than a handful of diners in there, we were seated and served by a polite hostess. We were very hungry, and because the weather was in the 30s very thirsty. Our drinks it seamed took for ever to arrive. While waiting we did notice the dated decor that has been there since it first opened, unfortunately it is the colour of a very smokey old pub that could do with a good clean. Our food however was very tasty and enjoyable.

User

Was told wait would be 10 minutes, waited over 1 hour when food arrived I had mac n cheese my one year old daughter would be hungry after eating the portion of food that was brought. 1st try of a Franky & Benny’s will more than likely be my last

User

Waited over hour and half for meals however to be fair only two waitresses absolutely rushed off their feet.Lovely blonde lady who served us stayed cheery and professional needs a pat on the back !

User

Visited today with my oh and son. It was very quiet which should have been our first clue! The staff were very nice however the service was slow, our dessert was sat on the pass for a good 10 minutes before the waitress brought it to us. I had the bacon cheeseburger, it was rank, my oh ate it but I thought it was horrible. I actually mentioned it to the waitress but she just said OK and walked away � my sons chicken wasn't very good either to be honest, looked like it had been overcooked, he didn't eat it anyway. Dissapointed as I'd wanted to try this place for a while, won't be returning

User

Service was dire... not too busy but still waited an hour for our food to arrive at the table! Seems that the take-away side of things gets priority.. food was delicious... but will not be going again...

User

Well thought we would give another go as the last experience was dreadful. Same again. Arrived and was seated practically straight away by a young lad who looked run off his feet. Then waited for 15 minutes before we had to catch the managers eye to ask can we order. The young lad came over... took our order then we waited another 15 minutes for our drinks to arrive. Our food came pretty quick but when it arrived the mega meatballs were tiny ones and the spag was so watery. My daughters mini burgers had mayo on so they had to go back. We complained about the spag meatballs and the lad said oh we ran out of the large ones but with the apology. This will be the last time we step foot in this place

User

We waited over 40 minutes for are food when it eventually came it was nice

User

Used to be a good place for breakfast now they've changed the menu less choice but it's more expensive and they won't take blue light discount on the breakfast menu.

User

Staff lovely Chefs need to learn to cook Pitta was hard like frisbee, boyfriends calzone was hard use to be lovely but gone downhill

User

Our family's first time at Frankie & Benny's we left very disappointed! Dated decor, very dark. Food was poor just about edible. Service was very very slow had to skip the deserts after waiting 40 mins after ordering. The staff themselves were friendly enough but just seemed to be going through the motions, they would also benefit in some new uniforms. I would not recommend it to anyone and my family and I will not be eating at a Frankie & Benny's again!

User

Got seated at the bar to a new girl who hadn’t a clue what she was doing I had to tell her how to make my cocktail after waiting a good 20 minutes for it there was no one to even help the girl got seated and ordered another drink I then waited again at least 10minutes for someone to take r food order ! Food came still no sign of any drinks both me and my partner are vegetarian and ordered the vegetarian dish to them find meat in our food I then emailed a letter of complaint to receive nothing back absolute joke of a place

User

Food was disgusting, tasteless. Spaghetti and meatballs was literally like soup with a bit of undercooked spaghetti and 4 chewy meatballs. Carbonara was undercooked spaghetti in milk with 4 pieces of water pumped chicken. Sent carbonara and meatballs back and swapped for undercooked pizzas. Waitress was lovely but manager kept speaking with the chef and staring over. Felt uncomfortable. Would never step foot in Frankie and Bennys again!

User

By far the worst service I’ve ever experienced. Arrived at this branch to be told there was a 20 minute wait for a table. Ummed n arred about going somewhere else but decided we’d sit at the bar and wait. They failed to also tell us there was a much longer wait for our meals. 1 hr 30 mins we waited for a chicken pita and lasagne, when we plucked up the courage to ask how much longer it would be, it clearly looked like they forgot all about us. No apologies or discount off our bill. However the lady who served us, Joanna, was lovely but the service in general was shocking!

User

Visited this branch this evening after being a long time customer of Frankies, but this time I must give credit where credits due.... the lady who I only assume was the manager who served us was amazing !!!! They were extremely busy and I could see that but not for one moment did that affect my service she was fantastic and really is an asset to your company , her customer service is second to none ! Well done Tanya (the girl with the southern accent) x

User

Great place. Speedy service. Waitress absolutely lovely!

Food was beautiful.

User

Great food as always ..staff were great.. young will and Claire thanks for the WiFi n socket�

User

Came here today the atmosphere and service was fantastic, thanks to your lovely staff for helping entertain the kids. Little Alannah says thanks � especially to Will for the balloons and cuddles �

User

2nd visit for breakfast. Good service and food. Will return.

User

Great family meal good food liked the lace

User

This is my “local” Frankie & Bennys “ and have not been there for some while. Sadly there was less than a handful of diners in there, we were seated and served by a polite hostess. We were very hungry, and because the weather was in the 30s very thirsty. Our drinks it seamed took for ever to arrive. While waiting we did notice the dated decor that has been there since it first opened, unfortunately it is the colour of a very smokey old pub that could do with a good clean. Our food however was very tasty and enjoyable.

User

Was told wait would be 10 minutes, waited over 1 hour when food arrived I had mac n cheese my one year old daughter would be hungry after eating the portion of food that was brought. 1st try of a Franky & Benny’s will more than likely be my last

User

Waited over hour and half for meals however to be fair only two waitresses absolutely rushed off their feet.Lovely blonde lady who served us stayed cheery and professional needs a pat on the back !

User

Visited today with my oh and son. It was very quiet which should have been our first clue! The staff were very nice however the service was slow, our dessert was sat on the pass for a good 10 minutes before the waitress brought it to us. I had the bacon cheeseburger, it was rank, my oh ate it but I thought it was horrible. I actually mentioned it to the waitress but she just said OK and walked away � my sons chicken wasn't very good either to be honest, looked like it had been overcooked, he didn't eat it anyway. Dissapointed as I'd wanted to try this place for a while, won't be returning

User

Service was dire... not too busy but still waited an hour for our food to arrive at the table! Seems that the take-away side of things gets priority.. food was delicious... but will not be going again...

User

Well thought we would give another go as the last experience was dreadful. Same again. Arrived and was seated practically straight away by a young lad who looked run off his feet. Then waited for 15 minutes before we had to catch the managers eye to ask can we order. The young lad came over... took our order then we waited another 15 minutes for our drinks to arrive. Our food came pretty quick but when it arrived the mega meatballs were tiny ones and the spag was so watery. My daughters mini burgers had mayo on so they had to go back. We complained about the spag meatballs and the lad said oh we ran out of the large ones but with the apology. This will be the last time we step foot in this place

User

We waited over 40 minutes for are food when it eventually came it was nice

User

Used to be a good place for breakfast now they've changed the menu less choice but it's more expensive and they won't take blue light discount on the breakfast menu.

User

Staff lovely Chefs need to learn to cook Pitta was hard like frisbee, boyfriends calzone was hard use to be lovely but gone downhill

User

Our family's first time at Frankie & Benny's we left very disappointed! Dated decor, very dark. Food was poor just about edible. Service was very very slow had to skip the deserts after waiting 40 mins after ordering. The staff themselves were friendly enough but just seemed to be going through the motions, they would also benefit in some new uniforms. I would not recommend it to anyone and my family and I will not be eating at a Frankie & Benny's again!

User

Got seated at the bar to a new girl who hadn’t a clue what she was doing I had to tell her how to make my cocktail after waiting a good 20 minutes for it there was no one to even help the girl got seated and ordered another drink I then waited again at least 10minutes for someone to take r food order ! Food came still no sign of any drinks both me and my partner are vegetarian and ordered the vegetarian dish to them find meat in our food I then emailed a letter of complaint to receive nothing back absolute joke of a place

User

Food was disgusting, tasteless. Spaghetti and meatballs was literally like soup with a bit of undercooked spaghetti and 4 chewy meatballs. Carbonara was undercooked spaghetti in milk with 4 pieces of water pumped chicken. Sent carbonara and meatballs back and swapped for undercooked pizzas. Waitress was lovely but manager kept speaking with the chef and staring over. Felt uncomfortable. Would never step foot in Frankie and Bennys again!

User

By far the worst service I’ve ever experienced. Arrived at this branch to be told there was a 20 minute wait for a table. Ummed n arred about going somewhere else but decided we’d sit at the bar and wait. They failed to also tell us there was a much longer wait for our meals. 1 hr 30 mins we waited for a chicken pita and lasagne, when we plucked up the courage to ask how much longer it would be, it clearly looked like they forgot all about us. No apologies or discount off our bill. However the lady who served us, Joanna, was lovely but the service in general was shocking!

User

Visited this branch this evening after being a long time customer of Frankies, but this time I must give credit where credits due.... the lady who I only assume was the manager who served us was amazing !!!! They were extremely busy and I could see that but not for one moment did that affect my service she was fantastic and really is an asset to your company , her customer service is second to none ! Well done Tanya (the girl with the southern accent) x

User

Great place. Speedy service. Waitress absolutely lovely!

Food was beautiful.

User

Great food as always ..staff were great.. young will and Claire thanks for the WiFi n socket�

User

Came here today the atmosphere and service was fantastic, thanks to your lovely staff for helping entertain the kids. Little Alannah says thanks � especially to Will for the balloons and cuddles �

User

2nd visit for breakfast. Good service and food. Will return.

User

Great family meal good food liked the lace

User

This is my “local” Frankie & Bennys “ and have not been there for some while. Sadly there was less than a handful of diners in there, we were seated and served by a polite hostess. We were very hungry, and because the weather was in the 30s very thirsty. Our drinks it seamed took for ever to arrive. While waiting we did notice the dated decor that has been there since it first opened, unfortunately it is the colour of a very smokey old pub that could do with a good clean. Our food however was very tasty and enjoyable.

User

Was told wait would be 10 minutes, waited over 1 hour when food arrived I had mac n cheese my one year old daughter would be hungry after eating the portion of food that was brought. 1st try of a Franky & Benny’s will more than likely be my last

User

Waited over hour and half for meals however to be fair only two waitresses absolutely rushed off their feet.Lovely blonde lady who served us stayed cheery and professional needs a pat on the back !

User

Visited today with my oh and son. It was very quiet which should have been our first clue! The staff were very nice however the service was slow, our dessert was sat on the pass for a good 10 minutes before the waitress brought it to us. I had the bacon cheeseburger, it was rank, my oh ate it but I thought it was horrible. I actually mentioned it to the waitress but she just said OK and walked away � my sons chicken wasn't very good either to be honest, looked like it had been overcooked, he didn't eat it anyway. Dissapointed as I'd wanted to try this place for a while, won't be returning

User

Service was dire... not too busy but still waited an hour for our food to arrive at the table! Seems that the take-away side of things gets priority.. food was delicious... but will not be going again...

User

Well thought we would give another go as the last experience was dreadful. Same again. Arrived and was seated practically straight away by a young lad who looked run off his feet. Then waited for 15 minutes before we had to catch the managers eye to ask can we order. The young lad came over... took our order then we waited another 15 minutes for our drinks to arrive. Our food came pretty quick but when it arrived the mega meatballs were tiny ones and the spag was so watery. My daughters mini burgers had mayo on so they had to go back. We complained about the spag meatballs and the lad said oh we ran out of the large ones but with the apology. This will be the last time we step foot in this place

User

We waited over 40 minutes for are food when it eventually came it was nice

User

Used to be a good place for breakfast now they've changed the menu less choice but it's more expensive and they won't take blue light discount on the breakfast menu.

User

Staff lovely Chefs need to learn to cook Pitta was hard like frisbee, boyfriends calzone was hard use to be lovely but gone downhill

User

Our family's first time at Frankie & Benny's we left very disappointed! Dated decor, very dark. Food was poor just about edible. Service was very very slow had to skip the deserts after waiting 40 mins after ordering. The staff themselves were friendly enough but just seemed to be going through the motions, they would also benefit in some new uniforms. I would not recommend it to anyone and my family and I will not be eating at a Frankie & Benny's again!

User

Got seated at the bar to a new girl who hadn’t a clue what she was doing I had to tell her how to make my cocktail after waiting a good 20 minutes for it there was no one to even help the girl got seated and ordered another drink I then waited again at least 10minutes for someone to take r food order ! Food came still no sign of any drinks both me and my partner are vegetarian and ordered the vegetarian dish to them find meat in our food I then emailed a letter of complaint to receive nothing back absolute joke of a place

User

Food was disgusting, tasteless. Spaghetti and meatballs was literally like soup with a bit of undercooked spaghetti and 4 chewy meatballs. Carbonara was undercooked spaghetti in milk with 4 pieces of water pumped chicken. Sent carbonara and meatballs back and swapped for undercooked pizzas. Waitress was lovely but manager kept speaking with the chef and staring over. Felt uncomfortable. Would never step foot in Frankie and Bennys again!

User

By far the worst service I’ve ever experienced. Arrived at this branch to be told there was a 20 minute wait for a table. Ummed n arred about going somewhere else but decided we’d sit at the bar and wait. They failed to also tell us there was a much longer wait for our meals. 1 hr 30 mins we waited for a chicken pita and lasagne, when we plucked up the courage to ask how much longer it would be, it clearly looked like they forgot all about us. No apologies or discount off our bill. However the lady who served us, Joanna, was lovely but the service in general was shocking!

User

Visited this branch this evening after being a long time customer of Frankies, but this time I must give credit where credits due.... the lady who I only assume was the manager who served us was amazing !!!! They were extremely busy and I could see that but not for one moment did that affect my service she was fantastic and really is an asset to your company , her customer service is second to none ! Well done Tanya (the girl with the southern accent) x

User

Great place. Speedy service. Waitress absolutely lovely!

Food was beautiful.

User

Great food as always ..staff were great.. young will and Claire thanks for the WiFi n socket�

User

Came here today the atmosphere and service was fantastic, thanks to your lovely staff for helping entertain the kids. Little Alannah says thanks � especially to Will for the balloons and cuddles �

User

2nd visit for breakfast. Good service and food. Will return.

User

Great family meal good food liked the lace

User

This is my “local” Frankie & Bennys “ and have not been there for some while. Sadly there was less than a handful of diners in there, we were seated and served by a polite hostess. We were very hungry, and because the weather was in the 30s very thirsty. Our drinks it seamed took for ever to arrive. While waiting we did notice the dated decor that has been there since it first opened, unfortunately it is the colour of a very smokey old pub that could do with a good clean. Our food however was very tasty and enjoyable.

User

Was told wait would be 10 minutes, waited over 1 hour when food arrived I had mac n cheese my one year old daughter would be hungry after eating the portion of food that was brought. 1st try of a Franky & Benny’s will more than likely be my last

User

Waited over hour and half for meals however to be fair only two waitresses absolutely rushed off their feet.Lovely blonde lady who served us stayed cheery and professional needs a pat on the back !

User

Visited today with my oh and son. It was very quiet which should have been our first clue! The staff were very nice however the service was slow, our dessert was sat on the pass for a good 10 minutes before the waitress brought it to us. I had the bacon cheeseburger, it was rank, my oh ate it but I thought it was horrible. I actually mentioned it to the waitress but she just said OK and walked away � my sons chicken wasn't very good either to be honest, looked like it had been overcooked, he didn't eat it anyway. Dissapointed as I'd wanted to try this place for a while, won't be returning

User

Service was dire... not too busy but still waited an hour for our food to arrive at the table! Seems that the take-away side of things gets priority.. food was delicious... but will not be going again...

User

Well thought we would give another go as the last experience was dreadful. Same again. Arrived and was seated practically straight away by a young lad who looked run off his feet. Then waited for 15 minutes before we had to catch the managers eye to ask can we order. The young lad came over... took our order then we waited another 15 minutes for our drinks to arrive. Our food came pretty quick but when it arrived the mega meatballs were tiny ones and the spag was so watery. My daughters mini burgers had mayo on so they had to go back. We complained about the spag meatballs and the lad said oh we ran out of the large ones but with the apology. This will be the last time we step foot in this place

User

We waited over 40 minutes for are food when it eventually came it was nice

User

Used to be a good place for breakfast now they've changed the menu less choice but it's more expensive and they won't take blue light discount on the breakfast menu.

User

Staff lovely Chefs need to learn to cook Pitta was hard like frisbee, boyfriends calzone was hard use to be lovely but gone downhill

User

Our family's first time at Frankie & Benny's we left very disappointed! Dated decor, very dark. Food was poor just about edible. Service was very very slow had to skip the deserts after waiting 40 mins after ordering. The staff themselves were friendly enough but just seemed to be going through the motions, they would also benefit in some new uniforms. I would not recommend it to anyone and my family and I will not be eating at a Frankie & Benny's again!

User

Got seated at the bar to a new girl who hadn’t a clue what she was doing I had to tell her how to make my cocktail after waiting a good 20 minutes for it there was no one to even help the girl got seated and ordered another drink I then waited again at least 10minutes for someone to take r food order ! Food came still no sign of any drinks both me and my partner are vegetarian and ordered the vegetarian dish to them find meat in our food I then emailed a letter of complaint to receive nothing back absolute joke of a place

User

Food was disgusting, tasteless. Spaghetti and meatballs was literally like soup with a bit of undercooked spaghetti and 4 chewy meatballs. Carbonara was undercooked spaghetti in milk with 4 pieces of water pumped chicken. Sent carbonara and meatballs back and swapped for undercooked pizzas. Waitress was lovely but manager kept speaking with the chef and staring over. Felt uncomfortable. Would never step foot in Frankie and Bennys again!

User

By far the worst service I’ve ever experienced. Arrived at this branch to be told there was a 20 minute wait for a table. Ummed n arred about going somewhere else but decided we’d sit at the bar and wait. They failed to also tell us there was a much longer wait for our meals. 1 hr 30 mins we waited for a chicken pita and lasagne, when we plucked up the courage to ask how much longer it would be, it clearly looked like they forgot all about us. No apologies or discount off our bill. However the lady who served us, Joanna, was lovely but the service in general was shocking!

More about Frankie & Benny'S

Frankie & Benny'S is located at Stonedale Retail & Leisure Park, East Lancashire Road, L11 9DH Liverpool
+441515477850
https://www.frankieandbennys.com/restaurants/north-west/liverpool/liverpool-stonedale-retail-park