Mothercare Bromborough

Went to the Mothercare expectant parent evening tonight! Really informative super helpful staff and lots of local businesses to get information from! Great event!

Fantastic experience at mothercare this afternoon, we spent about 1-2 hours in there picking out our travel system and other items. We were assisted by a lovely lady who worked there, we believed her name was Jen as stated on the receipt, although I was convinced her name badge said Stephanie. She worked on the pram section. Anyway she was absolutely fantastic and very knowledgeable about everything. We would like to thank her for the exceptional customer service experience we received today, we will certainly be back to purchase more items and I hope we are assisted by her again! Thank you!!

Amazing customer service Last week and today by Jen. Highly recommend, thank you from a very relieved mum.

Very poor customer service, bought a cot bed a few months ago when looking we asked if the cot had a cot top changer that went with it and was told yes, got gift vouchers as a present went to mother and baby event on Tuesday to purchase this, asked 3 members off staff which one would fit our cot no one knew but they did all say they are generic so any should fit, couldn't order in store as iPads went down so couldn't be shown which one would fit.

Came home measured are cot abs ordered one it got delivered yesterday and surprise surprise it doesn't fit! Rang and spoke to manager who told me no cot top changer fits the cot I have!! A question I asked 4 months ago!!!

Also wanted to purchase a sleepy pod on Tuesday something that was mentioned in one of the talks when I asked a member of staff about it I just got handed it and she walked off again something I came home and researched myself and ordered off the internet.

Shocked at the lack of product knowledge the staff have in this store. Wouldn't recommend mothercare to anyone.

Terrible customer service manager has no skills to be a manager poor communication take your money and then dnt care about afterwards i.e. Problems etc would never ever shop in a mothercare store again