George Best Belfast City Airport

Reviews

User

Iv just had the worst flying experience of my life. On an internal flight to Inverness I was unfortunately diverted to Belfast.
Sent the wrong way by a female member of staff in was forced to go through security a second time despite being cleared in Cardiff.
The airport security man then decided I had too many things in my plastic bag. The offending articles were a small shampoo and eye drops. He then threw another bag at me and told me to do it again as by now I was shaking and the bag had split slightly. Iv was sent away 5 times earth time becoming increasingly upset. Never have I been reduced to tears at an airport but I was at Belfast.
A lovely lady called Gabrielle was kind to me later and even gave me a small token to say sorry. But real damage was done today by 2 very harsh and bordering on nasty Belfast Airport staff. Thank goodness for Gabriel.

User

This place could be operated more efficiently to speed up passenger flow through the terminal but apart from that, great. Would use again.

User

Over priced parking along with an booking system that doesn't work. Rude staff. The male toilets we rotten and this was at 6am. Will be doing my best to avoid this airport in future.

User

It’s the same as every small airport. Practical but limited in options. Security is almost always limited to one or two open lanes so queues can get long very quickly.

User

They should not have Europcar in this Airport.

Rented a car which broke down after less than 15 miles and the company is attempting to hold us accountable. This is after it took nearly two hours of being put on hold just to be sent to another line to be put on hold to be transferred again. We had broken down in a busy intersection with no ability to pull off the road and NO ONE would escalate our case or send a tow truck. After two hours, we finally got a tow, and then absolutely none of the costumer service people could tell us info on where to tow to. We towed to the airport simply because we made a choice so that the tow driver could move on. All of this ended up making us miss the first half of a pre-paid tour worth about $100, and then we had to pay about $70 for a cab to make it AFTER CLOSING to the rest of our tour (worth about $200) , which we only managed to get to keep because that manager stayed half an hour late for us.

It has been five days since they put in their claim with ZERO contact with updates at all, despite us emailing them twice. Neither the home phone nor my cell phone works with the customer service number we were given.

Lost over 4-5 hours of our trip, over $200 , only had a functional car for about 15 minutes, and I believe they will try to charge me for $2000 after giving us a non functional car. Have received NO updates or replies.

I would never go anywhere near this company. It will ruin your vacation.

User

Great small airport. 10 minutes from downtown. Short lines to check in and for security. A couple of choices for food and drink plus a convenience store. Free wifi

User

Small and easy to navigate around. Staff always happy to give you a bag for liquids when going through security. Facilities are always clean and tidy when I've visited.

User

The airport is very small therefore easy to get through. Only problem I had was with the flybe staff. They were very rude and condescending when I asked a simple question I got a snarky remark. I will not be using this airport again. I don't expect top notch service but I expect some respect.

User

Just used airport for arrival as we departed via Dublin. Bish bash bosh. landed, baggage out immediately from Flybe, straight into taxi ranked up outside.

More about George Best Belfast City Airport

George Best Belfast City Airport is located at Belfast BT3 9JH, UK
+44 28 9093 9093
http://www.belfastcityairport.com/